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February 2024 by Stephen Linker
I’ve been meaning to share my experience. I took my car in to get a diagnostic check because my car would turn off on me when going at low speeds….the guy told me he didn’t know what the codes meant on the machine and recommended me not to drive the car and to take it to a dealership which I would also have to pay for another diagnostic check….he then charged me roughly 125$….After not knowing the codes to the diagnostics machine, I don’t think I will be back to this location ever again because it seems to me he just plugged the machine in and then told me he doesn’t know the codes then to charge me for it seems not right.
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February 2024 by Renie Unrine
Great guys!
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February 2024 by Zack Poore
Worst place ever! My sister had her car here for half a day and they never checked her fluids or anything. They don’t care about peoples cars they just get what they can done and give the damn thing back.
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January 2024 by Blair Holt
I keep trying because it’s a convenient location. Rare to see a business make it this hard to do business.
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January 2024 by Elizabeth Heffelfinger
This afternoon, 2 and a half hours after I was told my car would be ready, on my second arrival to get my car. Anthony at the front desk advised me that they still had not completed the work and it would be an additional half hour or I could bring it back another time. I told him that I amalready headed out of town tomorrow morning without having my car inspected, as requested on drop off and unfortunately, was forced to wait on my car. I then told him that this experience had been very difficult. I was told again that they had someone leave who was "supposedly sick" (his words). I told him that a modicum of communication at any point in the day would have been very helpful. His response was that his phone has been ringing off the hook all day. Then he looked at me, shook his head and said "it is what it is", pivoted and walked into the service area. When I tell you that in the dozen years I have been taking my cars to Firestone, I have never had anyone be so rude and so dismissive. Everyone has bad days. Life is complicated. But it is not unreasonable to express my dissatisfaction in a calm and reasonable way. To essentially be told to blow it out my ear is unconscionable. My feedback for this location? Communicate, and grow up, most feedback is not personal, and choosing to be rude and nasty with customers is not going to change the tone of your day.
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January 2024 by Ian Gunn
I've been here twice to avoid paying a premium at my dealership on routine vehicle work and haven't had any problems. Work is done promptly and the staff is very friendly.
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December 2023 by Alexander The Great
Went to this place on 11/28 to do an alignment on my 2012 Mazda 5.Next day I checked the tie rods and saw that those guys didn’t put tie rod boots correctly,why even bother right????When those boots will brake water and dirt will ruin my tie rods. Nice job guys!For all that great service I paid $128.And these people called them self a business.The saddest part that I greased boots for them. I guess it doesn’t help if you deal with incompetent people.STAY AWAY FROM THIS PLACE!
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November 2023 by Carmen R.
Went to Firestone in North Myrtle Beach South Carolina this morning because I had a tire leaking air. explain to them that I was in a hurry because of my work and a doctors appointment today but instead of fixing my tire, they proceeded to do inspections on my car to tell me I needed a air filter and new windshield wiper blades and new tires which I just got two brand new tires last week for $250 and they wanted to sell me two tires today for $600, which by the way, wouldn't even match the Hankook tires that I just got on my car. All I needed was my tire patched so I could get my workday finished and get to the doctor which they couldn't even do so they put my spare tire on. When I complained about why I was there for an hour and a half to put a spare tire on my car when I asked for nothing else I was told by the guy upfront that I should've just requested air and been on my way. Needless to say I do house inspections all over Horry County so I couldn't very well let my tire go flat out in the middle of nowhere because you could hear it leaking air out is why I stopped to get it fixed to begin with. I would never take my car or tell anyone to go there for this service that they offer people. I needed a tire fixed they gave me a $1100.00 estimate that I did not ask for.
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November 2023 by Joey Badr
It's interesting to know that, for the second time now, there seems to be a slight hiccup in registering my appointment. Despite my diligent efforts in contacting customer service and ensuring everything is set, I'm met with the unexpected revelation that "there's no record of your appointment in our system." It's truly remarkable how my time and adjustments to my work schedule have been, shall we say, "overlooked" on multiple occasions. One might begin to wonder about the efficacy of the system in place.UPDATE: Well, isn't this a surprise? After reaching out, customer service was all smiles and assurances, promising that the store manager would give me a call within two days to sort out my issue. And then? Absolute silence :) So, with boundless optimism, I went into the store for the THIRD time, repeating my story yet again. This time, I was treated to an even more delightful display of rudeness and defensiveness. It's become crystal clear that Firestone, as a whole, is off my list for good. I would never trust them with my vehicle and I'd advise anyone to think twice before entrusting theirs.
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November 2023 by Jody Nesler
I have been with Firestone Park Rd for many years and have seen management change several times and a significant decline in customer service and basic knowledge of cars. But the most horrific part of this all was how they treated me. Out of the blue, a guy who put oil in my car a month ago spilled it on my engine. I was terrified as it's unsafe to spill oil on your engine as it can cause a fire. He said it wouldn't, wiped the car engine, and walked away. I went back to have more oil added to my car again, and he saw me again now two months later, only this time, his colleague was helping me and made a comment screaming out, make sure her engine doesn't go on fire! Out of nowhere! Downright confrontational, unprofessional, and a form of bullying. I complained to the manager, and he just stared at me, saying nothing. And I spoke to the guy who was rude and told him how unprofessional that was to say to a customer. The manager was making faces behind my back, and I caught him. These are disgusting, poorly-raised sub-humans that have no respect for women. I felt bullied, ignored, and severely disrespected. I reported them to corporate and will never return there again.
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November 2023 by Jody ..
I have been with Firestone Park Rd for many years and have seen management change several times and a significant decline in customer service and basic knowledge of cars. But the most horrific part of this all was how they treated me. Out of the blue, a guy who put oil in my car a month ago spilled it on my engine. I was terrified as it's unsafe to spill oil on your engine as it can cause a fire. He said it wouldn't, wiped the car engine, and walked away. I went back to have more oil added to my car, and he saw me again two months later, only this time, his colleague was helping me and made a comment screaming out, make sure her engine doesn't go on fire! Out of nowhere! Downright confrontational, unprofessional, and a form of bullying. I complained to the manager, and he just stared at me, saying nothing. And I spoke to the guy who was rude and told him how unprofessional that was to say to a customer. The manager was making faces behind my back, and I caught him. These are disgusting, poorly-raised subhumans that have no respect for women. I felt bullied, ignored, and disrespected. I reported them to corporate and will never return there again.
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October 2023 by Terrance
Was looking for a tire and spoke to Anthony, very nice guy over the phone, although he stated they were short staffed, he was still very helpful and willing to do whatever he could to help out.
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August 2023 by Kelsi Wilson Howard
I was very happy that they got my car in quickly even though they told me it may be a few days, and communicated quickly. I did not like that they called me and told me the total cost it would be for repairs (I double checked in asking that they were telling me the total amount not just the part cost) and when I came to pick my car up it was $100 more; I understand there are fees, but I was careful and clear to ask about total cost and I feel I was purposefully given only the cost of the battery, but was told it was the full cost of services. Anything like that puts a bad taste in my mouth, so I'll likely be going elsewhere in the future.
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August 2023 by Richard Langdon
Made appt on Friday for 4 tires and inspection on Tuesday. We were told it would take about 2 hours and they would call me when finished. Only took 1 hour and 45 minutes. Got a good price on the tires and the whole process was great.Service: Tires
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July 2023 by Lady Gumshoe
Went there to get air put in my tires. The staff was so nice and helpful. The guy's name that serviced my car's tires was named Carlos. He was very professional and personable. The service was free so I did tip him. I suggest any service they offer for free the right thing to do is tip them! If I need air again in my tires I'll go back to them.
