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February 2024 by Malan Youmans
I would not recommend this location. On 1/28 my tire went out and I brought my vehicle to this location. I have a warranty on the tires and so I knew Any Firestone location would take care of me. They took my car and I came back an hour later under the impression the one tire was fixed. The advisor at the front then informed me that I had 3 nails in two of the tires. I thought they fixed the two tires and left. On 2/3 I was on the I-85 and my RR tire went out almost causing me to swerve into traffic due to losing control. I called the firestone location and the same advisor answered and he informed me that the tires were only repaired and not replaced. The advisor stated that he told me to come back in the next day to get it changed because they had to order the tires. Due to my busy schedule, I would not agree to come back in And I was unaware that the tires had to be ordered. And no one from the store reached out to tell me that the order even came. On 2/4 My tire Was replaced. On 2/7 I had to call Roadsideassistance because the same tire went flat. I then went to another Firestone location and they showed me the tire was not Installed properly and that I still needed a second tire because they only replaced one. Deeply unsatisfied with the service I received at this location. But the University location is resolving the issue.
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February 2024 by Brian Jackson
Not speedy for inspection even with appointment
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January 2024 by Aliesha Wallace
Amazing experience from calling the store to schedule the appointment until I picked up my car. Very helpful and friendly service.
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January 2024 by Chris Gorczynski
Chris is amazing. Super helpful
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December 2023 by Rodiro
Came for an alignment check and balancing of tires. They made sure my tires were in good condition and got new tires installed when I really neededit. I appreciate Chris, Jonah, Jordan for the great service.
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December 2023 by Hannah M.
I had fantastic service here today! Best price I’d ever been given on an oil change outside of my dealership, and despite being busy they got me in and out pretty quickly. On top of that, they put air in my tires without me even asking and let me know that I had a nail in my tire when I hadn’t realized. The staff were very friendly and polite. I will be returning for sure!
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December 2023 by Earvin Bridges
Very friendly and kind service writers. Also they were very punctual and courteous with my appointment. However, my engine light came on and I checked under to hook to find that my oil cap wasn't on. Luckily it was still wedged under the hood and didn't fall off while I was driving.
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October 2023 by Robert Donald
Complete trash. I had to have my car towed to this location, the night before. From two brand new tires that blew from being installed incorrectly two weeks prior from another Firestone location(Steele creek). They installed two tires to replace the ones that blew, because they are still under warranty. But charging me $100 for the installation. I go to pick my car up and I get there before 7:00 pm, 6:50 pm to be exact. And the location is closed! I had to pay a Uber $30 dollars to get me there. Now I have to pay another $30 for a Uber to take me back home. Then I will have to probably have to pay another Uber $30 dollars to get here tomorrow. That’s a additional $60 to spend and to mention the time lost. When I was dropped off in the parking lot. Another customer was arriving to pick up there car before 7pm, only to find out they were in the same predicament as me. They told him verbally, they would have his car ready and be open until 7pm! This is completely unacceptable, the Firestone brand was once known as dependable. However, I see that is no longer the case! This is completely unacceptable and a total inconvenience!
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September 2023 by brandon fryar
I came in with a flat tire and was really upset but Chris, Issac, and Luther took great care of me and calmed me down. These guys truly understand customer service and are willing to help in any way possible. I got 4 tires, an alignment, wiper blades, and an oil change and it didn’t take long. Thanks East WT Harris Team.
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August 2023 by Michelle Norris
Great service and customer service! Isaac the manager was nothing short of amazing!Service: Auto engine diagnostic
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June 2023 by Luvleeh Poetiklocks
Great customer service... Great car care... overall this was an amazing experience. THANK YOU CAMERON FOR ALL YOU DID. This place has been my go to for car care for 7 years... we have had highs and lows but today folks is a HIGH so much so I changed my review... the new team is great.Chris is Amazing as is Luther. Thank you for making my experience amazing.Ladies don't be afraid to come here and service your car. Don't wait til something happens... but if it does... they got you!I came some months ago and they were unable to recreate the issue my car had and graciously reimbursed me for the work. That good folks is quality service.Services: Tires
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April 2023 by Kevin Harrison
I've been coming here for most of my services and the staff, price, and customer service is always above and beyond! Chris and Sarah are always polite and willing to listen to the issues. They go over and beyond to get the best price and not force you into items you don't need. Take your vehicle here and experience it for yourself. You will not regret it! Thanks Chris, Sarah, Fred for your service!
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April 2023 by MORSHED MAHMUD
The service at this location is much better. Ms. Sarah Moore was very helpful to get me an appointment at a short notice. I did vehicle inspection there. Their overall service is also very good and much better than many surrounding Firestone stores.
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April 2023 by Cindy Leonard
Service was great! Patched a tire very quickly on a Saurday. They always do their best for me!! Thank you!
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February 2023 by Peter H
Firestone really stands by its name in delivering service and helping their clients. I appreciate their help.Service: Tires