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February 2024 by Aaron C.
Went in for brakes and only brakes. Felt like they were trying to nickel and dime me the whole time. Gave me list of about 5 things that needed to be done including head gasket, timing chain, battery corrosion, etc. total of about 4k. Declined but had to sign a waiver just to get my car back. Made me sign the same waiver 6 times. I can actually live with that but my main issue is that I had a 9am appointment but they didn't get done until about 5pm. They originally told me 4hrs. I went back there at 3pm and it didn't look like they did much work on it. Also, that Hunter guy seems shady AF. He even said I needed a coolant flush for 150+. Literally just had one done 2 days prior at Speedee. Talk about seeing what hits the fan and sticking. Also, let's talk about just plain being dishonest. Do yourself a favor and look elsewhere.
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January 2024 by Mac C.
Understaffed and unprofessional. The only employee present had the parking lot blocked by cones and tires to prevent customers from accessing the business. What is going on at this location?
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November 2023 by Kaylee P.
Second time here. First time I got an oil change and opted to spend the extra money on the life time alignment. All turned out fine that visitSecond visit, oil change and the first time I'm getting to use my free alignment and wouldn't you know? It's going to actually cost me $450 to fix it.My car drove fine before coming here. I took it on a long distance trip last week and it was fine. But now it pulls hard to the right, makes a whirring sound, and the tires are vibrating.Not to mention they just waste your time coming in, you stand there in the lobby waiting for 15+ min for someone to come talk to you. And it took them five hours to do my oil change and alignment even having an appointment
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November 2023 by Coray
If you aren't Hispanic or white,they will act like they are too busy to do anything to your car. Even if it's as small as repairing a flat. Very unprofessional. All they do is stand around all day and play around like teenagers. This location needs to be shut down.
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September 2023 by James Bennett
Slow & zero customer service. Dropped my car off for a noon appointment. By 430p they had not gotten to my car or contacted me. When I contacted them, was told the car needed to be kept overnight. Done with Firestone.
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August 2023 by thebiggy
3 weeks ago had my tires placed on 4 brand new rims, was told initially that the total price was $1880 for 4 tires 275/45r21 including close to $300 for Roadside Warranty, after i declined the warranty the total came out $1560 or so. Came to pick up my vehicle and they jacked up the price up to $1880 without warranty and 3 out of the 4 rims came back to me scratched and not cared for. Very very shady business and no care on the work thats being done. Would not recommend anyone to come to this establishment.Service: Tires
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July 2023 by Luffy M.
Went in to have 4 new tires placed on 4 new rims, first invoice given to me was $1880 or so which included the almost $300 for Roadside protection. I declined the warranty which came out around $1560 or so before the tires was installed. Came back to pick up my vehicle and the price magically was jacked up almost $300 which was a total of $1880 without the roadside warranty. Very shady business and 3 out of 4 rims came back scratched up. Would not recommend anyone to visit.
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June 2023 by Nijoty Ariana Houchen
So I like to visit a place 2 or more times before I write a review. Just incase the 1st time was a fluke! This Firestone(as far as me living in Charlotte) is my team!!! All the guys are absolutely great! Angel is the best! From not only the service I have received but watching Angel handle all aspects of the shop. He is very patient and wonderfully personable over the phone and in person. Since my 1st call back in April 2023(now June 2023) I will continue to come here! The guys are respectful, kind and make an effort to inform you about what is going on with your vehicle without making you feel ignorant. Most importantly they are honest! They will not perform and charge you for work that does not need to be done and will give you to the best of their knowledge a time frame in which you should return for any work that will need to be done. If they give their word as far as a promotion or discount it is honored!Services: Tires
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June 2023 by M B
2nd time visiting location and it’s always a issue something is not working and they can’t do it or you get to stand in the lobby for 20-30 mins with no service
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May 2023 by Carlos Mora
Great service and outstanding customer service will definitely recommend this place!! I came with a friend to have her car service and witnessed how good they are .Excellente servicio les recomiendo.
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May 2023 by Oscar Castillo
We brought our son’s Subaru to this place and had a really great experience all the staff is very friendly and professional and speak Spanish too ! Good prices we highly recommend it. Hablan español y muy bueno su servicio muchas gracias.
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April 2023 by Dustin Simmons
I arrived to have an inspection done but also needed an oil change and wheel alignment. Stood in the lobby for ten minutes with one guest in the lobby. There was no sign or anything indicating if they were out for lunch, busy, nothing. Nobody spoke to me vice versa. I’m sure the owner wouldn’t be happy about money walking out the door.
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March 2023 by Steven Bruno
Horrible experience. First off since I've been using firestone every time I've made an appointment online I've been called to talk about my appointment. First time I had to contact them to confirm it was set. Then I arrive on time at 8 am and one is there, at least no one as in works. At least 4 other customers were waiting along with me. The first worker arrived at 815 but wasn't one with a key second arrived at 840 with the key. Once I was able to get to the desk and talk with them about what service I needed, an alternator swap. I was told it would take about 2 and 1/2 after my part arrived but I would most likely be done by end of the day I explained that I need the car by tonight. I was told that they would do their best and contact me with any issues. I left around 920. By 230 I called and was told they were gonna call me and that there is an ac line in the way. the techs working today are not certified to work on an ac line. And that for safety reasons would have to wait till the certified guy comes In and he will be in tomorrow. I asked well can you at least charge my battery I need the car for tonight I will wait if you need time to do that. I was told sure I said I'll come around 4 is that enough time. Was told yes that was fine. When I arrived the car did start but the battery was almost dead. ( I also asked the left rh battery disconnected so it wouldn't drain which they agreed to and did do. I ended up going to AutoZone and waiting an hour and a half to have the battery charged. I went back the next day at 830 and was told sorry I was gonna call but had a lot of paperwork. The tech was off today. I decided to leave the car and was told they would call me tomorrow if any issues. By 130 I called since no one called. Was told it wasn't fully done. When I arrived it was finished I asked to use my 10% discount. When I left since I was in a rush I looked at the invoice I received two $10 discounts not the 10%. Which was a difference of about $50 to $60
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March 2023 by Keshia
Josh was wonderful he answer any questions n concerns we had...he told us what we needed to be fix n they fixed it he's also very funny he was a joy to talk to we will be back..Thank you Josh
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February 2023 by George M
Watch out for scamming from this location... My friend brought her vehicle in for a tire that needed a patch because of a nail in the tread. They called her later that day saying she had a screw in the sidewall of a different tire that couldn't be patched, but not to worry bc they had a sale on tires and a discount if you signed up for their credit card. We had looked over all her tires before it went in and there was no screw until they "found" it. There are plenty of other more honorable tire shops you can bring your vehicle to than this place.
