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April 2025 by John Smallwood
By far the worst run location in Charlotte! I went in to have my brakes and rotors replaced for the front of my car. Paid over $600 to leave and get down the road hearing a loud screeching sound from the brakes. I take it back and was told by Zachary that painted rotors will make a sound but you have to drive it a bit. This was a bold face lie so I asked to speak to his supervisor and was told to come back tmrw. I came back and the manager was apologetic and looked at my car again. Reworked the rotors and I left. 2 weeks later I hear a different sound from these rotors so I went to 2 different Firestone locations for a second opinion. One location pulled me in their garage and showed me my dust shield was bent, my pulley tube for the brakes was broken and the brakes and rotors were “old hardware” which is causing the sound. This idiot Zachary completely damaged my car and used old hardware after I paid this place $600!! I went back for a 3rd time and the manager had to get the Lead Technician to fix everything. DO NOT GO TO THIS LOCATION!!! YOU HAVE BEEN WARNED!!!!
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March 2025 by Ariana Brown
My car requires 215 tires and they put on 225 tires. This eventually caused my tires to wear out unevenly. Would not recommend this location. They do not care
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March 2025 by Hadassa_xperia Xperia
brought my car to an engine check, they broke my A/C while messing with my coolant temp, they refused to fix it. i know they did it because the car was fine before i brought it in, and as soon as i turned on after they gave me the car the A/C was broke. Manager was extremely rude to me even tho i was very polite. Very suspicious behavior.
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February 2025 by Krista K
My tire went flat - fast! Once I was able to get my car towed to the location it was a quick turn-around; I had it back the next day around lunch time. I was updated constantly about the work being done and the prices. I did not appreciate getting my car back with zero wiper fluid in it, though, and by the time I noticed I was nowhere near the store
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February 2025 by Dayday Tee
Just started using this location last year. I won't be back. Called ahead to see if they could fit me in. I said it would take me 25 minutes to get there. The person on the phone said ok. When I got there, I was told that they couldn't take my car. This is the second time this has happened at this location with one of my vehicles. The customer ahead of me received the same treatment. I understand that mistakes happen, but when the mistakes are constantly repeated it's called incompetence. Now that I have read a few of the reviews, it's probably for the best. Thank you for the poor customer service. It probably saved me the heart ache in the future.
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February 2025 by Sarai Viera Reducindo
Had an oil change done and one day later the bottom of my car came off in the middle of the highway. If you care about your car don’t have it serviced here, look at all the other reviews
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January 2025 by Fay Rollins
Rude and not friendly not ever going back
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January 2025 by Tasha Tash
Do not come to this location. I can’t speak for all Firestone locations, but this location would get zero stars if I could give a rating that low. Upon arrival no one greeted me. I can see workers inside where they are suppose to be working on cars instead they were standing around talking and dancing. I had to step inside the employee only section to get their attention and when I did the worker was very snobby toward me. I showed the worker my fleet account and he swear he couldn’t find my fleet company who I go thru to service my vehicle. He basically told me to come back tomorrow and try again. I had an appointment set up so I told him no my car will be serviced today. I called my fleet company and they walked him thru until he found it. Other customers also came in and had been waiting on their vehicles as well. One customer they told car was done and serviced and when he checked under the hood they hadn’t done any of the services. The workers are using profanity as if this is not a place of business. So now people need to worry about if their cars were actually serviced. I am very displeased with this location.
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January 2025 by NoxSicarius
Good service and everything always works, but the prices are pretty high on some things like rotors. Cost about 8x the price of the parts for rotors.
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January 2025 by Veronica Hussey
Really disappointed with the customer service here, felt disrespectful. Dropped off my car a 1pm and by the time i got a call back they didn’t even time to even do the service i came for. 6 hours no service and still had to pay for an inspection. Front desk man was rude in explaining why i had to pay at all? waste of time and uber money.
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January 2025 by Ankush Kumar
I came to buy 3 new tires and oil change. They gave me options and some discount which saved me money. They gave me an appointment next morning and provided a quick service.
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December 2024 by Monique Stepney
Don’t waste your time or money💯 I’d give is 0 stars
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December 2024 by Magic Play
Go somewhere else 💯
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November 2024 by Brittany McGuire
This is the worse group I have dealt with in years. First they made me book an appt then made me wait over an hour longer than my appt time just to tell me that I needed it custom aligned before they could align it. The custom aligner was shocked saying he had never heard of a car needing to be aligned before it was aligned. I called the Mooresville store for Firestone and they were able to align it, so this store apparently just didn’t want to work. Pathetic.
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November 2024 by Yannick
0 customer service skills
