Firestone Complete Auto Care

Most Recent Comments

• March 2025 by Joe Woodfin
  I have been waiting for two months on a part that was originally said to have a 2 week turn around. I called and was told the order was never placed and to wait two more weeks. Garbage 🗑 service.
• March 2025 by John Adamcik
  This location was more customer oriented 15 years ago....it's now just like every other tire store out there
• March 2025 by Hannah Bucciarelli
  Too long/didn’t read: Firestone’s faulty installation caused my engine mounts to shear off and damage my oil pump, causing ~$3k in damages.
  
  I’m writing this review with the goal of urging everyone to be cautious about taking their car to Firestone Steele Creek. I had been taking my car to this location for several years and had trusted them to be honest about what was wrong with my car without overcharging me. After this incident, I realized I was naïve.
  
  Late last year, I brought my car in for a routine oil change and tire rotation. The manager let me know that there were a few critical issues wrong with my car, one of them being that my engine mounts needed to be replaced. He showed me some pictures of how they looked and was very informative, so I trusted him and went ahead and got them replaced.
  
  When I picked up my car, I noticed that it was making an extremely loud noise when accelerating that wasn’t normal. I immediately called the manager and let him know, and he instructed me to bring it back in. After looking into it, they realized that they had installed the incorrect mounts, which was concerning to me. The mechanic who drove my car from the shop area to the front of the store would have heard that noise, and the fact that he was okay with me driving it off the lot worried me. However, Firestone was willing to fix it for free, so I let it slide.
  
  A few months later, I was driving when I heard an extremely loud popping sound, as if a tire had exploded. Afterwards, there was a rattling noise that was so loud that my floorboards were shaking. After towing it to a mechanic, it was determined that Firestone incorrectly installed my engine mounts, which resulted in them shearing off, hitting my oil pump, and damaging my oil pump.
  
  What a nightmare I had to deal with in not only getting this issue fixed but making sure that Firestone paid for it. Through this process, I learned that Firestone probably shouldn’t have even replaced my engine mounts in the first place. Not to mention the other “recommendations” they had for fixing my car that were found to be completely fine by a different mechanic.
  
  If you’ve made it this far, if there’s one thing you take away from my review, DON’T TAKE YOUR CAR HERE. They can’t be trusted.
• March 2025 by Samith Tes
  They robbed you right front of your face. They not honest and arrogant never seen it like this.
• March 2025 by Francisco Pena
  Come for my 9:30 appointment, car still wasn’t even evaluated at 2:30pm, decide to leave, the worst waste of time. They do not honor appointments
• March 2025 by Anthony L. Hames
  Thanks again Jason. I truly appreciate your effort to make things right. Semper Fi.
• March 2025 by Rob Smith
  Jason and crew always do a great job of taking care of my car and explain their recommendations so that I understand not only the “what” but also the “why” so that I can make the best decision. My one gripe is that there isn’t a courtesy shuttle, so those who don’t live right nearby may have trouble getting to their next destination.
• February 2025 by Jimmy Fang
  With prior appointment for nc annual safety inspection, waited half hour my car was still outside parking lot. Terrible front desk service, had to cancel it and drove away.
  Wondering the appointment means anything to the Firestone shop.
• February 2025 by Sahara
  Setting an appointment at this place means nothing. They treat you the same as a walk-in. It’s taken going on 2 hours to get a state inspection. Such a waste of time.
• January 2025 by Isabella Pablo
  i’m not one to leave bad reviews on stuff, but today i went to this location to see if i could get air on my tires, i asked the man very nicely if there was a way i could get help with air and from the jump he had an attitude, rolling his eyes, sighing very loud and being snappy. hope he knows he made a girl cry 😭😭😭
• December 2024 by Prince Clarise Perimbie
  I came here to get my car inspected and thought it would be a quick in and out. They were fully booked, and I made had to book an appointment for a different day. I came here, and the lady at the counter was awesome to get me checked in and got my car inspected it took like about 40 mins, and I was out. Though my inspection failed and had to get my car re-tinted to meet NC state requirements and I came back some time later to complete the inspection.
• September 2024 by L Lee
  Quoted one price over the phone and once work was complete, the price was almost 3 times the original quote. Will not use Firestone again after this. A bunch of additional fees were added in that were not shared originally.
• September 2024 by FAT-BOY FRESH
  ( MUST READ ) !!
  I CALLED FIRESTONE THE DAY BEFORE AND ASK HOW MUCH TO GET ONE TIRE MONTERING SYSTEM SERVICED. THEY TOLD ME $90+ PLUS 50 PLUS DOLLARS TO DIAGNOSE WICH TIRE BECUSE DUE TO ROTATION OF TIRES YOUR TRUCK SYSTEM MAY NOT HAVE BEEN CHANGED AFTER ROTATION. I SAID OK BE THERE SATURDAY ON MY DAY OFF. DROP MY DENALI OFF AT 715AM GET A CALL AROUND 9AM AND WAS TOLD YOU HAVE 2 TIRE MONTERING DEVICES OUT AND YOUR TOTAL IS $446. MIND YOU MY TRUCK SHOWS YOU IN THE SETTINGS THAT I HAVE ONE OUT. TOLD THEM NEVER MIND ILL PICK MY TRUCK UP. WHEN THEY BRING MY TRUCK AROUND MY HOOD WASNT CLOSED SECURELY.. I TAKE IT TO GOOD YEAR 4 MILES DOWN THE STREET THEY TELL ME YOU ONLY HAVE ONE TMS OUT, BUT WE DONT HAVE ONE FOR A YOUKON DENALI. SO A WEEK LATER I TAKE IT TO MAVIS AND THEY TOLD ME THE SAMETHING YOU HAVE ONE OUT AND CHARGED ME $90 TO REPLACE IT. WHAT HAPPENED TO ME AND IM SURE HUNDREDS OF OTHER HAS TO BE ILLEGAL THATS COMPLETELY A SCAM HIDING BEHIND A SHOP. HOW ARE THEY ALLOWED TO GET AWAY WITH THIS. DO YOUR SELF A FAVOR A GO SOMEWHERE ELSE..
• July 2024 by Justin Tromboneman
  They put the wrong tire on my car but replaced it with the correct one for free. One of their mechanics also overinflated it to more than 40 psi. A minor inconvenience but still, shouldn’t the mechanic check to make sure it’s the right one before the install?
• July 2024 by Ann Sheppard
  I booked an appointment online after noticing a nail in my tire. I called in around noon on a Saturday to make sure that I could still come at 4 pm to get it taken care of. The person I talked to basically told me that I didn’t have a place in line since I wasn’t physically present in the store (aka booking an appointment online is pointless). He also told that I should come in to drop my car and then call back at the end of the day to see if it was even looked at. If it wasn’t looked at, I would have to come pick it up the next day. I explained to him that the issue was just one tire (it has a nail in it) and I wasn’t in a position that I could drop in my car. He stated that it was corporate policy to give priority to people who drop their car off? What’s the point of an online appointment then if walk-ins are preferred? Why would I drop my car off for hours when they wouldn’t even be able to look at it potentially at the end of the day? I ended up going to another competitor. Not only did they honor my appointment but I was in and out within 15 minutes. I will not be using Firestone going forward.