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February 2024 by Ashley Esquivel
Jason and his staff were fantastic! We recently had a terrible experience with the dealership and brought our car to Firestone in Steele Creek. Jason was so helpful and Kenzie was very friendly. Thank you!
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February 2024 by Lori Perrotta
Yet another great experience with this location. They were able to get me in without an appointment. They removed a screw from my tire. It didn’t puncture through the layers so no treatment was needed. And they didn’t charge me. Very grateful.
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February 2024 by Paul J Goode Jr
Very friendly and informative...
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January 2024 by Susan Hitchens
Good service, friendly staff excellent communication.
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January 2024 by Jeremy Thomas
Great service! They checked the tires, performed an alignment, and took good care of my car. Price for lifetime alignment was very reasonable and they even went above and beyond by repairing a leak in my tire free of charge.
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January 2024 by Ina Lang
Jason the manager is AMAZING! He really takes care of each and every customer. He runs the shop like it's his own and he showed me today by making sure I knew what I needed to get done and in what order by how serious the problem is. I had given up hope on other Firestone shops but, Jason has truly showed that there are people out there who do care and are not just out to take your money (and not even fix the problem correctly). Thank you again, Jason. I will be bringing more business your way!
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January 2024 by Shamikia Mcgill
If you want great repair service and even better customer service, this is the place!! I call it "The Jason Staff experience!" You won't be disappointed!!!
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January 2024 by Maggie Goettl
As a customer of this specific location for 9+ years, I cant say how thankful I am for Jason and the staff here! Being a woman in my 30s, Ive had my fair share of experiences as a woman in an auto shop where Ive felt pressure into agreeing to things I had no clue about. HOWEVER, Jason has never once made me feel any type of pressure when it came down to making decisions about my car. I received pictures and full explanations of things good, bad, and ugly and what was necessary and not necessary. This made me feel more informed of my decisions without being made to feel like I just needed to do everything at once. I appreciate the customer service Ive received time and time again from this service center. Even when ive visited other firestone locations, Ive always brought my car back to this specific one for that specific reason! Jason, Daniel, and all the staff there have really made dealing with car issues less stressful over the years. I fully trust their suggestions and knowledge regarding my car. Ask for Jason and you will be in good hands!
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January 2024 by Rebecca Barker
Very helpful,courteous and friendly
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January 2024 by Clariece Carter
The customer service was great! Everyone was extremely nice and the manager explained things to me in detail. I will definitely come back to this Firestone location again and I highly recommend Firestone. Thank you for helping me out!!
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January 2024 by Terri Williams
Jason Staff, Store Mgr, is phenomenal! What an AMAZING EXPERIENCE! I took my Audi A6 for brake servicing...The interaction was par excellence! He even transported me back and forth to the shop so I wouldn't have to wait!
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January 2024 by Mike Bostwick
Jason Staff did an excellent job honoring my estimate!
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January 2024 by Porcelain Dolls
Jason was the best, very professional and curious
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January 2024 by Serina Inch
Nikki at the front desk was extremely helpful when I called to make an appointment. She was very informational and courteous. She made sure all my concerns were addressed and offered additional options. Called to update me on any issues during the service.
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December 2023 by Jessica brown
I went to firestone and they messed my vehicle up very badly. We went for an oil change and all they had to do was unscrew the flaps and take it off and work on the car that way BUT NO. They had the nerve to CUT the bottom of our car to work on the oil. Which right there was already Unacceptable. Then when we confronted them about it they said oh we will fix it and took it back 3 times for them to fix it and all they did was put zip ties on it. Which was not fixing it at all.. Now our vehicle is leaking oil and has messed up 2 other things on it just because Firestone didn't do what they were suppose to do the first time. They dont have to worry about us ever coming back to them or referring anyone too them. I'm very disappointed in my services from them. So I do not recommend anyone getting there car worked on from them. I can say that because I was a faithful customer. I left one star because i had to leave something but in all honesty NO STARS
