-
February 2024 by Angela Du
The staff is friendly and supportive.
-
February 2024 by ak arrowood
Thank you I trust you guys
-
January 2024 by Pamela Morgan
I've been to this location frequently and haven't had a problem with them yet. They were quick, honest, and explained everything. Waiting area is nice.
-
January 2024 by Claude Imbleau
easy to get appointment, able to go to restaurant while waiting and get a call when car is ready
-
January 2024 by Shelly Chen
Dropped off car for a routine oil change and never got a call to let us know it was finished. 3 hours later when I called to check on it, they told me they closed early! No one bothered to call me to let me know.
-
January 2024 by nick shchetinin
The slowest shop I've ever been to. Would not recommend.
-
January 2024 by M Coetzee
Sabrina at this location was very friendly and helpful. Tire was promptly replaced on Christmas eve. Thank you
-
December 2023 by Steve Boyce
They do not respect my time. If I make an appointment to have a simple tire rotation and alignment done... that should easily be completed in an hour, if not 30 minutes.Instead, 2 hrs. Work on my car wasn't started in a timely manner. Then the mechanic stopped working on my car, which was on the lift, and pulled a different car in behind mine. He started working on the other car as a higher priority apparently. When I raised this to the attention of the guy running the desk, he just stared blankly at me like he had no control. When he spoke to the mechanic, he just came back and said, it will be another 30 min... not true, it took longer. They should have resumed work on my car, had another mechanic either work on the other car or simply move it out of the way until mine was finished.On top of that... stop wasting time trying to find other ways to upsell customers. Just do the work that was requested, do it well and in a timely fashion... your customers will appreciate that more and return.Extremely frustrating.
-
November 2023 by david berry
Got a flat at 521 and Ballentyne commons. Rolled around the corner initial to reach the gas station to review the situation, plug and air etc...low and behold, Firestone next door. Pulled in at 3:30, told the truck would be ready by 7:30, no problem..no appointment placed by me. Received a call at 6:45 letting me know the truck was ready. Great! On my way now. Oh...we close at 7pm...hung up. Mind you I live in Indianland and anyone reading should appreciate the traffic lights at traffic. Arrived at 6:59 to their surprise after some enthusiastic driving with my dad on-board. They were still there, doors locked and vehicle in their bay with the lights shut off. They fixed the issue, we got the car out...but the lack of notice and the times provided were HILARIOUS. Service was provided as promised, but that is not customer service.
-
October 2023 by Ehab Farag
This is my first and last time in this place. I came in the morning to change the oil, rotate the tires, and do the state inspection. After spending more than two hours and returning home, I discovered that the tires did not rotate, and when I returned to them, the tires were rotated without making any tires balance. also they found less than 1/16 inches of puncture and they said you have to replace it to get pass I showed the mechanic the NC State regulations for safe tiers and are not applying to me he said go to another place and do it
-
October 2023 by Dmitry Ivanov
Your appointment has been canceled. This is the correct name of this store.They’re always canceling online appointments. Five times in a row.
-
September 2023 by Nadine Stewart
Friendly service and comfortable atmosphere. I was able to watch movies while I waited. It's also by nearby restaurants and shops to go to if you have to wait. Quick service and great recommendations for my vehicle.
-
August 2023 by Edith Lugo
We have brought our cars here recently (mainly because we have a Firestone cc and we like having the warranty for our tires) and we had good experiences so far.Sometimes is hard to get through the phone with them but the front desk employees have always been polite.
-
July 2023 by Sarah Abdellahi
I had a terrible experience with Firestone after having a flat tire. I called them for an appointment, they replied they were not scheduling appointments but assured me that if I brought my car in, they would take care of it the same day within 1.5-2 hours.When I arrived there at noon, was informed that the tire repair would take longer, around 3 hours. I asked if I could get an oil change too and still have my car back the same day. They assured me it would still be done that day. However, I received no updates from them until I decided to call at 3:30. I was left waiting for 8 minutes on hold, only to be told that my car might not be attended to that day. This was incredibly frustrating, as I had already been assured twice that they would fix it on the same day. I told the person on the call at 3:30 PM that I expected my car to be attended to as there were still hours left before their stated closing time and it was already too late to seek help elsewhere. I had relied on their assurances throughout the day otherwise I would’ve chosen a different place to fix it.Since I didn’t hear from them after that call, I decided to visit their location at 5 PM. The same person I had spoken to earlier returned my keys and shockingly suggested that I schedule an appointment for the following day! I reminded him that I had called and there were still two hours before their stated closing time at 7 PM. I also mentioned that I did not feel safe driving my car in that condition, plus their lack of efficiency had cost me time, a significant amount of money on Ubers, plus I had to take time off work. But he just repeated that I can bring my car in tomorrow and claimed that he tried to inform me about the situation when “he called me” at 3:30. I had to confront that the call was by me not them and my Caller ID has a record of that!When I requested to speak to a manager, I was told they had already left for the day because it is end of the day, despite it being only 5 PM and their closing time being 7 PM.I am really disappointed with Firestone's service and communication. Had I known about all similar experiences that I later saw in their reviews I would have never chosen them in the first place.
-
July 2023 by Austin Hammer
Terrible service. Had an inspection (usually 30 minute job at most places) scheduled days ahead and I got there 5 minutes before my scheduled time and waited at the shop. Inspection took TWO HOURS despite having it scheduled beforehand. Waiting room was also full so I was stuck sitting on the floor. This is the second time this shop has wasted my time and I would definitely not recommend going here and will not be returning here myself.
