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October 2023 by David Blumberg
First Citizens Bank located at 1024 Alleghany St, Charlotte, NC 28208 has friendly and helpful tellers. Check cashing policies are strange (asking for SSI), but it is what it is I guess.
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September 2023 by PlayfulMoon
MY HUSBAND WAS PROFILED AT THIS ESTABLISHMENT IN REGARDS TO HIS BUSINESS ACCOUNT. THE TELLER AT THE FRONT HAS FLAGGED HIS ACCOUNT FOR FRAUD BECAUSE THEY COULDNT BELIEVE THAT HE MAKES MORE THAN EVERYONE IN THAT BANK. IT IS A BUSINESS ACCOUNT!! WHY ARE YOU GOING THROUGH HIS PERSONAL INFORMATION WITHOUT HIS PERMISSION?! NOW MY HUSBAND CANNOT EVEN TOUCH HIS HARD EARNED MONEY BECAUSE YOUR BANKERS WANT TO BE UNPROFESSIONAL AND PROFILING A YOUNG MAN. WE WILL NOT HAVE BUSINESS WITH THIS ESTABLISHMENT ANYMORE. I WILL BE CALLING CORPORATE AND I WILL FILE A LAWSUIT FOR PRIVACY VIOLATION.
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April 2023 by Ashley H.
Such a great bank to work with! Very helpful and professional staff
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February 2023 by Rodney Mcgill
I deposited an 18k dollar check from Truist Bank. I’ve deposited several checks of large amounts there over the past four years.Admittedly, I had not used the account since sometime in 2021.I understand the hold. What I can’t understand is the peculiar actions taken by the bank along with the different stories from the bank.This transaction was in person, NOT online.In short, I was told that I would have money available immediately…then the next day. Later that day after attempting to access the $1500 that I was told would be immediately available I check my account and the $1500 that was available before was now missing in my online account.Next, I wake up the next morning to see a $13,497 overdraft “red” number.I immediately went into the bank And I was told that I could not withdraw any money again?I call customer service and they inform me that 1. Two deposits had been made with my one check. 2. That a teller had put a hard hold on my money. 3. That I needed to call to clear it up.I’m definitely contacting my team to find out about this unusual “protocol.”I have two checks incoming that Dwarf this check that I will NOT be depositing in this bank.I am very frustrated at the customer service and the different stories I’ve heard from multiple bank employees.I’m super calm, however, I will not stop until I find out exactly why I was treated this way.Conveniently, when I called the person customer care told me had a note to contact her, she was reportedly gone until the next Tuesday at 3pm on a Friday.Like I said, I’m taking steps to insure this behavior is NOT the norm. Just stating the facts and hoping I save someone else the pain I’ve suffered merely depositing a business check from a local large easily verifiable bank-Truist.
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April 2022 by Chris Crowley
Says online that they close at 6pm, I got there at 5:15 to cash a very important check.. they could care less. Very rude and nobody would even come to the door to apologize or anything like that. I will never go to a first citizens again
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September 2021 by Deidre Boyd Baker
Reshika was awesome to work with. Great customer service and communication. She made my experience of opening up my first business account a pleasant one.
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June 2021 by Scott
Great bunch of people. Clean place!
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March 2021 by She Buys Mobile Homes
The worst branch in Charlotte. They're slow, have no sense of time, urgency or consideration. Ive come here so many times because I work on this side of town and I regret coming here everytime. The Notary doesnt notarized a dag on thing, she's so particular when it comes to Bill of Sales or Titles or even Acknowledgments. Basic documents. Both times I left and had to go to Charlotte Metro Credit Union and a notary has me in and out. Your wait time in line is unnecessarily long. It will be a total of 2 customers...why am I in here for 20mins for a simple deposit. Horrible.
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January 2021 by Deidre Boyd
Reshika was awesome to work with. Great customer service and communication. She made my experience of opening up my first business account a pleasant one.
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January 2021 by Ward Sylvester
Reshika has been nothing short of exceptional throughout our banking experience with First Citizens. She is always quick to respond and follow through on issues that arise. I have and will continue to recommend this FCB branch to friends and family.
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March 2020 by Dan Lee
Worst bank in Charlotte NC hands down. Terrible customer service and for god sakes don't slip up and fall behind on a loan temporarily . They will literally try to crush you into the ground ! Better off with a loanshark
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March 2020 by Leslie Lyons
Worst bank I've ever been too. The tellers were very rude.
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February 2020 by Christy Rambo
NEEDS NEW MANAGEMENT BEFORE I SNAP ON THOSE HEFFERS RUDE AND UNHELPFUL I WANT TO KNOW WHEN FIRST CITIZENS WILL FIX IT I'M TIRED OF THE NASTINESS AND I AM READY TO BANK WITH SOMEONE ELSE.
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November 2019 by Schantera Mcclinton
Absolutely hate I bank with first citizens. Maybe better for older people. No perks whatsoever and not helpful at all if something goes wrong. They dont care about their customers.Worst bank i ever banked with period.
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July 2019 by Julie Peterman
This bank does a hard pull on your credit which Lowers your credit score. They don't even tell you. This is for a checking account. Wrong
