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October 2023 by Tania Mayor
Good bank. Great customer service at this branch. Nice two ladies - tellers always ready to help as soon as you enter the bank!
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September 2023 by Tamara Golub
Worst customer service ever! If you call, they leave you on hold for hours. And if you come in, they treat you horribly.
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March 2023 by Mark H.
first citizens refused to cash my government-issued check on a FCB Account. Furthermore they seized my check and drivers license. email complaint and Facebook complaints are ignored. Shame on First Citizens Bank. MINUS 500 STARS!!!!!!!
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September 2022 by Chris Clark
No one ever answers. Not sure why I even bother banking here.
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May 2022 by Jason Doar
They claim to cater to small business owners, but they don’t even have a notary on staff. Maybe that’s normal, but it seems ridiculous to me that a bank full of staff and not one of them is a notary. Do better.
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April 2022 by Keisha Fowler
I am surprised to see all the negative reviews. My experience with First Citizens has been wonderful. I brought my business to them after my Wells Fargo business accounts were compromised. My experience with them has been absolutely wonderful. They have additional services in place that helps you to protect your money/accounts that are top-notch.
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March 2022 by Lorraine Olsen
Absolutely awful institution. Beware of the fees they charge for services most other banks offer at no charge. At this branch, management does not seem to understand the concept of customer service and the value of a loyal customer.
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October 2020 by Sandy Beall
Horrible bank. The bank manager and another employee refused to help me at this bank. I went to another branch next day and was told they did not do their due diligence. Hopefully this branch will clean house and get a good bank manager.
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June 2020 by Josh Holden
Tellers are not friendly. First Citizens Bank nickle and dimes customers. Mobile app is down consistently. When you do need help all you get is a talking head or an attitude.
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May 2020 by Nermin Mohammad
lady was not helpful at all
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December 2019 by Greg Dinnsen
It's a great bank with good fixed interest rates on loans.
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July 2017 by Tim Parker
Wife's favorite bank. Terrific customer service.
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January 2017 by Jeter Allred
The bank manager Riah is rude and incompetent.She apparently knows nothing about the ops of first c.I was given answers I knew could not possibly be correct and thanks too 1 800 customer service all problems were quickly and kindly taken care of properly..Just because its first thing Monday morning doesnt mean you can blow a customer off with wrong info.about account info.
