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December 2023 by D'anje' Walker
Hands down the best all around electronic repair shop in the Queen City and surrounding areas. I drive all the way from Greenville South Carolina. When I tell you I’ve never had a problem I’ve never had to bring a device back. He makes sure the device leaves better than it came in!!
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November 2023 by Ell
Tried this place, since I often try to support independent smaller business, and they turned out to be absolute crooks. Not only did he not repair my device properly, but he actually did additional physical damage to it. The next step will be to file a police report for property damage. Stay very far away, and take your electronics to a reputable shop.Edit: the owner is also apparently a pathological liar, based on his reply to this review. He has never been to my house, at this point, no law enforcement has been involved and he never offered compensation for the broken device.
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November 2023 by Norman Camamile
I was looking for a place to repair my TV. After calling a few local places, I settled on the only one that offered to repair while I waited and at a very reasonable price. That was two years and several repairs ago for different electronics devices culminating most recently with my son's two plus year iPad Pro which suffered a broken power button and was out of warranty. The company that goes by a fruity name would only offer a replacement iPad at a cost of nearly $700, whereas Fix Factor took it in and repaired it lickety-split and at a very very very small small percentage of the fruity price. To put it this way, Fix factor made my kid happy so I'm happy. Will keep returning and recommending to friends and family :-)
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November 2023 by Velvetine Jones
My phone malfunctioned after they “fixed” it and they said they would replace the screen again but never called me after saying they would order a new screen. My phone finally stopped malfunctioning but I just discovered that they glued the back of my phone AND the battery in place!! ? Now I can’t remove the battery and almost couldn’t get the back off. Strongly DON’T recommend!!
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October 2023 by ProtoTypical
Excellent work with expertise! The first micro-soldering tech I've met in North Carolina. We'll continue doing business with updates in the future.
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October 2023 by Andrew Flowers
Had a faulty Denon AVR that they were able to diagnose. Was very professional, would highly recommend and will be my go to to get anything fixed in the future.
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October 2023 by Jen F
Horrible service. On Oct. 1, the owner came out to check our *** 2 hours later than stated. He came back out on Oct. 4, late again to fix the *** which we did not know at the time that he was installing a used part in our TV but charged us for a new part. It played for a few hours and then same issue started, so we called him again. At some point he admitted that the part installed was used from another *** He came out (late) on Oct. 9, with another part that appeared to be used, which did not work for our *** At which point, my husband insisted that he order a new part, and we need to see it come out of the box. The part came in, and he said he was coming out on Oct. 11, hours later he stated he had to go to the hospital, which is understandable, if true. Came out on Oct. 12, (late), to install the new part, this time he took the whole TV apart, and spent a good amount of time trying to figure something out. At which point, he did give us several options, a refund, which I was okay with and discussion about replacing the *** At some point, he started yelling at my husband in our house, which is so disrespectful and uncalled for; therefore, my husband raised his voice and stated, \
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September 2023 by B oyce
Ahmed Malak did an absolutely OUTSTANDING job of repairing my laptop.. He has an amazing grasp of computer technology and wasted no time in repairing the problem(s) and then explaining to me, in terms that I could understand, what he had done. He is quite easy to work with and does what he says he will do. His fee was more than reasonable and it was a pleasure to work with him.
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August 2023 by Katie Ansley
My kids have been crying for their tv back. Ive been trying to contact the owner with no luck. It's been a while and Im regretting dropping off my 50 inch tv. It's in the middle of the hood. My husband didn't want me to go in that area in the first place. I should have recognized that red flag. You can't give people a chance now a days. I'm thinking about filing a police report especially seeing I am not the only one having that problem.
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July 2023 by Suzette Gray
Absolutely the best place for any computer or technical needs HANDS DOWN! The care, service, courtesy and professionalism is unmatched. Ahmed’s priority is your priority. Highly recommend!!
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July 2023 by Mr. Hughes
Fast repair, he will show and educate you about every step of his work process . Very professional . Prices are very good as well . Highly recommended . Fix’s all electronics known to man
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June 2023 by Kelton Mills
After the first time of taking my camera it didn’t work. However I went back and they fixed it again with no additional charge. I wanted to wait to post this since last time it was about a week before the camera started messing up again. Happy to say it’s been about a month and some change and the camera is still working great. Bringing my laptop tomorrow lol
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June 2023 by Ethan Head
Very pleased with the work I received to my phone here. Came in needing my front ear speaker fixed due to water damage. Was fixed for a very cheap price and the work was over the top. He was even so kind to walk me through the process of what he was doing to prove he wasn’t just charging me for nothing. Highly recommend FixFacor for any of your electronic repair needs!!
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June 2023 by Joneat Newson
This is the only place I will trust with my devices. Great service, knowledge & the prices are amazing! They give you options & help you understand exactly what's being provided.
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June 2023 by Adrian Bernett
Came here in a hurry to fix my camera and they did it. Canon brand Camera, Mirror stuck in the Up position, fixed it in like 10 minutes. Great store, I highly recommend it!
