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November 2023 by Israel Aloia
Floor & Decor is truly a great store with great supply of the “good stuff”. I’ve had repeated issues with making orders ahead of time for pick up where they’ve screwed up on inputting correctly into the system, the system didn’t have our order under the boss’ name or email but found it under his phone number…eventually. The warehouse failed to communicate internally and I’m sitting waiting while they served 5 people who came after me. I’ve wasted 2 whole hours once and almost 3 another time because of their poor system, poor internal cohesion, and internal errors (as well as being consistently understaffed to handle the volume of customer needs effectively. Cruzie Cruz has been a shining star in the dismal darkness of my multiple bad experiences. She REALLY cares about us and it shows in her diligence and demeanor. I’ve watched her vacate her post at the pro desk to pick material and take care of customers who are being neglected by other parts of the operation. She works hard and gets stuff done, and is steady in the chaos. Give her a raise, and make sure she has the support she needs around her. No amount of pay is worth your sanity, and she's having to deal with a lot of tough situations. You better take care of her! Employees like her are REALLY hard to come by!
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November 2023 by Kseniya Chepurnoy
Unfortunately, not a good experience.I’m a very petite woman and I was needed to buy a heavy stuff so I asked for help and very reluctantly the associate helped me to load the cart. On my way out there were three associate workers staying and just talking and one of them saw the load and promised me to help me to load it to my trunk. He said just roll your cart to the car and I’ll come first of all the cart was very heavy but I did reach my car and he never showed up so Somehow I was able to load it without any help when I came back to return the cart he saw me and say oh I'm sorry that's it and they continue to talk.The store was practically empty, no customers, so they were not busy.I hope when they will need help in their lives, people will treat them better than they do treat others.I’m giving two stars because there were another worker who helped me to choose what I needed and he was really nice and helpful so not all the associates like this but still Store needs to improve their customer service.
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November 2023 by Rachel Johnson
There were so many options here and it was really nicely set up. Any time we asked for help we were directed to the correct place. Everyone was knowledgeable. We asked for help loading the tile because we had 2 carts already and it was the bigger tile. Ray helped us out, took us to the register and helped load everything into the truck. Him and his colleague loaded all 30 of our huge tile boxes willingly and happily. We tried to tip at the end and they were not allowed to accept tips. I was really impressed they went above and beyond and weren't motivated by potential tips. Great service is few and far between now so this was a great experience.
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November 2023 by Stephanie Piano4Me
We drove out here because of the good selection of tile products. However, we had to stand in line for twenty minutes before we could pay for our purchases. The selection of tile at Home Depot and Lowes is becoming wider every day. If you only need basic tiles, do not come here if you value your time.
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November 2023 by Dan MtP
Beware. Do not use this store. They don't answer the phone so we had to go a second time to the store to check on the status of our order. We explained that we worked with their design consultant for two hours and they evidently lost every thing. They literally said it was our fault and got upset. Store personnel were rude, condescending and abrupt. The Store Manager didn't care when engaged. We were going to spend several thousand for material but will gladly take our business elsewhere. Don't waste your time like we did.
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October 2023 by Dan M.
Beware. Do not use this store. They don't answer the phone so we had to go a second time to the store to check on the status of our order. We explained that we worked with their design consultant for two hours and they evidently lost every thing. They literally said it was our fault and got upset. Store personnel were rude, condescending and abrupt. The Store Manager didn't care when engaged. We were going to spend several thousand for material but will gladly take our business elsewhere. Don't waste your time like we did. Would give less that one star if we could.
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September 2023 by Joehinth Theodore
I have shopped in all Floor & Decor locations. Both Concord and Mooresville locations are nice and they take care of my needs. But South Blvd store has worst customer service especially at pro service dest. I am sure I won't visit the store one more time.An associate promised a clearance price for an item over phone but when I arrived at the store he made me wait for close to 2 hours and decline to give the rate promised to me. Next morning I drove up to Mooresville and got the item for clearance price.
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September 2023 by Christine K
We scheduled a (free) design consultation with Kendra. She took time to get to know us & what we wanted for our space and was so patient, kind and professional!! She got us set up for our kitchen backsplash with exactly the design skills and recommendations we needed. I would highly recommend booking with Kendra! The rest of the staff we interacted with were friendly and helpful as well.
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September 2023 by Jerry L.
Large selection and reasonable prices. I have purchased porcelain tile, adhesive and grout and all were high quality. One of the first stops for flooring.
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August 2023 by Holly
Really great tile and floor selection. The staff is friendly & helpful. You can return tile within 90 days, even partial boxes. You can buy single tile samples also.
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August 2023 by Alfredo Noronha
Really horrible experience, I brought a costumer to look at tile and got three samples and prices printed on Receipt, a tile 24x48 was listed as 18.38 on 8/11 went back to purchase the tile on 8/15 and the tile was 22.05 spoke to pro desk and they said they could not do nothing about it same with the manager, they keep making excuses thank god was a small project and I ate the difference.
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July 2023 by Trisha Moore
Had a design appt with David Hellman 11am 7/25 and he couldn't have been more unprofessional and condescending. I left within 5 minutes of being treated poorly. The store is beautiful and I was excited for design help but left feeling as if I were a nuisance and not worth his time and effort. So incredibly disappointing.
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July 2023 by Zach Fuller
Had an awesome experience at the Charlotte branch of floor and decor. Leslie and Gary were both super helpful and fantastic. Definitely recommend this store to anyone after my experience.
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July 2023 by Robert Abel
Nadean was wonderful in every respect in responding to my every inquiry and answering all of my questions! Nadean has an amazing knowledge and understanding of everything necessary to be the ultimate in helping shoppers in your store! Excellent employee!!!
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July 2023 by Lynn Kane
The Pineville location is fantastic!!! I live over an hour away and I am in the process of remodeling our kitchen. Due to various reasons I have been to 3 different locations and the Pineville location has been amazing!! Leslie, Mathew, and Luko the deco manager were top notch. Honestly everyone there was great and pleasant, even if just walking by or stocking shelves. Whoever is running this location has hired a great group of people and seems to be running a great environment for their employees.The Concord location was the complete opposite. The manager there was not pleasant and you could see the stress in the other employees.Pineville...nice job!
