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January 2024 by Alex Vazquez
very good quality of the clothes, the prices are a little high but it is worth it ?
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December 2023 by Felicita Vazquez
I would certainly give it a zero, there was a rack of jackets in the plus area, it said 50 percent select styles. I saw one in a soft material that was 39.99, to be sure I asked a girl near the fitting room, she said she would check, she went to the checkout and came back, she told me that it was 50 percent off, so it would come out in 20 dollars plus tax. After all this, I stand in line at the cashier, when he goes to collect he tells me 26.99, I tell him that it was in the 50% Rack for 39.99, he called another girl supposedly an assistant manager and she tells me that that was her special price and I couldn't change it, I had already told the cashier to leave it, I didn't want to argue, but the woman insisted (the supposed assistant) I explained to her several times and in the end I showed her the rack, she told me it's not a jacket that it was a rope and I told her then they are in the wrong rack (there were several) it certainly wasn't a rope like she said, it was like making me look stupid, it didn't even say 24.99 on the ticket, it had its regular price marked, I told her I said okay, leave it, but he insisted on it. To all this, I think that when they see that one is Latin and older they think that one is stupid. I felt discriminated against, if the mistake is yours, don't blame the client, they wasted my time.
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April 2023 by Mary Bailey-Ford
Just browsing, I clothes fir nder thirty-five hey were cute and trendy. I walked around about ten minutes. Was please for younger shoppers they are trendy as I mention early the store was clean and cute, but I didn't make a purchase.
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March 2023 by Carlos Carrillo
Love it but the quality of the clothes is not to good!
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November 2022 by Travis Redmond
Good selection , great staff and many cute outfits for the girls in your life ?
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November 2022 by Ms. N Williams
Have your money ready, cause you are going shop.lol. this store is huge compared to others Forever 21 stores I've been in.
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August 2022 by Evan Guthrie
Forever 21 at Northlake Mall in Charlotte is a great place to go for cool clothing and much more. I really like this location and everything that they have available here. The staff here is very friendly and accommodating to make sure that you have everything that you need.
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June 2022 by Kerina Bell
They need to just close this location, managers and staff are rude. Of all the F21’s their attitudes are the worst of all in the area. They put clothing out that has been clearly dragged across the floor in the dirty store. Definitely will stay far away and continue to go to concord
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January 2022 by Rajendra I Patel
Goods sold with 20-30% discount but don't reflect impact on my wallet.
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November 2021 by C Hammond
Great store if you're looking for something simple and cute. Definitely not a place for club attire. Store always organized and clean. Employees are super friendly.
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November 2021 by Victoria Black
I have not shopped at forever 21 in a long time and popped in this past weekend and grabbed a few things. One of the items was too small so I went back to return. The manager comes up and looks at the receipt and says it’s a final sale item. I can’t return this. The issue is the tag was not marked on sale or the rack nor did the sales associate say this is a final sale item when I purchased it. The manager was rude and just kept repeating herself it’s in the receipt. It was a pair of pants how am I supposed to know it can’t be returned. Worst customer service I have ever dealt with in retail. So you get a customers money and then notify them it’s a final sale item in the receipt. Had I been told or things were properly marked I would have tried them on in store. I will neverShop at forever 21 again. I called the customer service corporate number and it’s clear he was not trained to handle customer disputes. I worked in retail as a manager back when I was in college. I would never handle a customer in this manner if we sold them something improperly.
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October 2021 by Stacey Long
I had a great cashier. She was very professional. Usually the youth nowadays are very rude. This young lady was excellent
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September 2021 by Julieta Garner
Need more of the plus sizes
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August 2021 by Alex Werner
I usually don't care for this store but this location had a good selection of men's clothes. Also the check out was quick which is not common for a for a forever 21.
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June 2021 by Bharath Marreddy
Worst customer experience I ever received... I will never return to this brand and make sure my friends and family members are not visiting this brand too.We had purchased a dress and due to COVID they asked us to try out in home and get back if that does not fit. When we went to return the dress, that lady manager did not accept the dress saying tag to that dress is disturbed. In addition, that manager was rude to us and was not ready to explain things.I called customer service again and they said they would call me back. It’s been more than a month and no one called me yet.I looked at other reviews here and these guys don’t even reply to customer comments. I guess customer experience is their least preference.I would be extremely surprised if someone replies to this comment. I would be really surprised even if you grow in future given this worst experience.Please never visit this store if you don’t like the bad customer experience.
