The rooms are nice and clean it just takes a while for it to cool down due to the air conditioning units are not up to
August 2023
Perfect experience and coldest air conditioner in the city of Charlotte. Room service was exemplary of such a grand hotel. Desk clerks were there to serve with politeness to the guest.
June 2023
Jennifer was AMAZING!!! I had an inconvenience, and she went above and beyond! She is a great asset to this hotel. Her customer service skills are on point! Thank you, Jennifer!!!