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March 2024 by Tyler Cooper
This is by far one of my favorite stores to kill time in. ALL of the staff are knowledgeable, friendly, and super outgoing. I have been coming to this location for a little over a year now and my experience gets better with every visit.Big shout out to Dylan for always picking up the phone to set aside items for me to pick up after work.HUGE shout out to Jim for giving a world class fitting experience. He was able to answer any questions I had, and made me feel like a king the entire time. He was patient, kind, and super supportive while I was still warming up. I highly recommend to ask Jim to be assigned for your fitting. I'm sure all of the other guys are great, but I will not see anyone else the next time I get fitted!As someone that has worked in the customer service industry previously, it really amazes me how organized, positive, and consistent the staffs performance is. Not only that, but they actually develop relationships with their customers. I feel like if I saw any of the guys on a local muni I could go up to them and ask how their round was going and be treated with the same courtesy. This location is easily the best location in all of Charlotte. If I moved 45 minutes away I would still choose this as my primary store.- Coop
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March 2024 by Bruce Adelman
I just received the most outstanding level of customer from the Manager Steven today. It was a proactive call on his part to get a quick turnaround on a club repair for my son. My son has HS try-outs next week and Steven went above and beyond to get my son the club repaired so he could have it for try-outs. Can't thank him enough and he definitely gained a customer for life.
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October 2023 by Darin S
Just lazy or inexperienced, staff who have little desire to build the company. I went in ready to spend $1k on a driver and decided to take my $ somewhere else after their golf tech tried to push me off on a brand new kid who knows little about golf equipment. I would not recommend this place in CLT to anyone. I got my clubs from the Pineville location and they were great. Employees at the CLT location make it clear that they hate their job. No, this was not my visit, it was just my last.
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September 2023 by josh blevins
I was not going to leave a review but the more I looked the worse it got. I needed a new shaft for my driver and the only place open this holiday weekend was GG which was an hour drive from me. I got to the store was shown three shafts that should be “comparable” to my current shaft and then picked out a grip. Was told it would be done the following day (Sunday). When I got home I checked my receipt and realized I was charged for two grip installations and not a grip which made me pay $6 more than I should have, not a big deal its just $6 I’ll let it go. Called the store Sunday at 12 was told the driver was finished, I drove down to the store to find out the driver had not been touched since I left Saturday, the gentleman that I spoke to on the phone telling me it was done was very polite and apologized for the miscommunication and he would make sure they would have it done in an hour, not a big deal again as things happen. When he told the guy behind the counter to get it done asap he didnt not seem very thrilled at all, when the driver was finished I was instructed to leave it grip down until the next day and it should be fine. The next day when I removed the duct tape I noticed that chips of paint were taken out of the top of my driver as if they were not careful with their tools, the grip was not aligned correctly, the shaft was 1.25” smaller than my last shaft and they left something in my old driver,it sounds like its a child’s rattle toy and they stripped the screw on the bottom of the driver. 4hrs total of driving, $6 over charged and I am left with a damaged driver head…… the only good thing is that my driver head did not go flying off when I played monday…. Poor workmanship all the way around and no excuses can be made for this type of work. I doubt ill even get a response from this review.
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September 2023 by Russ Kopasz
Arrived shortly after their 9am opening and was greeted by every member of their staff. Great experience and will definitely return.
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September 2023 by Travis Goldstein
Let me start off by saying I’m new to the sport. Maybe I’m wrong in all of this so I wanted to add that little disclaimer.I started lessons with GOLFTEC in Huntersville (which is amazing btw) on a set of old Taylor made burner 2.0s that were previously cut down which I am too tall for. One of the recommendations was to get a set of clubs that would be more for me.I walked into golf galaxy with the expectation to schedule a fitting, learn about clubs and buy everything I needed to start my next chapter in the world of golf.What a mistake.I was standing in the club section looking over clubs, had a few questions, was waiting for someone to help when I decided I would just ask. The gentleman who helped me said they could do a “fitting” right then and there.My first question was asking about TaylorMade clubs. My buddy let me hit his new driver, I was shooting their irons, I have a history with them and they seemed to be pretty popular. The guy helping me said you don’t want taylormade, they are trash and lead times are months on clubs. I thought that was interesting because I’ve seen a full shelf of TM clubs on display.The gentleman grabbed a few sets of irons l, didn’t really explain the differences and had me hit 3-6 balls of the 3 brands he grabbed.I ended up settling on the Ping G430 irons, driver, and hybrid + a new bag.I feel like anything I learned with the clubs he gave me was from google searches that I would do because he really wasn’t giving me much information. It’s whatever but this is where I get pretty upset.After checking out I left and the next day I had another lesson, quickly finding out my grips were too small (plus the grips that came with the clubs were pretty stiff) I went back to GG and found some grips I liked. The gentleman working behind the club repair counter was very nice, took my old grips off and actually showed me where under the grip the club was pinched and broke like someone squeezed it with pliers or something. He said sometimes we get this from the factory but I’ll throw a new shaft on there. He proceeded to grab a manager who then told me this is a warranty problem with ping and it’s not their problem. They opened an RMA and I need to ship my club to ping and they will ship me a new one. In 2-3 weeksI’m sorry but as a small business owner I feel like this is all been horrible customer service and I’ll find another place to buy my golf equipment.
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August 2023 by Matthew Tamulionis
I don't typically write reviews but I was excited to share my experience at Golf Galaxy Charlotte. I was greeted right away by very friendly staff when I showed up for my club fitting appointment. I'm not an avid golfer, but I always loved playing when I had the chance to go with friends or family who enjoy the sport. I wanted to start doing it more, so I chose to spend $250 for a full bag fitting. Nick Lover was fantastic, giving me great pointers and advice that showed immediate positive results to my swing. I don't own a set of clubs and I intended to walk away with a set that day. But because I was connecting so well, Nick refunded my $250 club fitting fee and just gave me specs to go and shop myself. Simply so I could just get out there and play. It made me feel like they truly cared about putting me in the best position to play well and have fun instead of making a sale. I'd recommend this place for beginners and experts alike.
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July 2023 by Michael C.
Please do not shop here. I bought T100s (April 2022) and were using them throughout the summer/fall since I've relocated and can't play in the winter anymore :/ The clubs started to fall apart early in the spring here and I went to a club repair shop to be told EVERY single iron is counterfeit. Save your $900, do the research and don't fall victim like me and get clowned at this golf galaxy location. I'm worried other locations are doing the same. I have all the paperwork/receipts from my in-store purchase and since i don't have a rewards membership; there is nothing they can do. BE ADVISED and STAY AWAYManager Scott was great/understanding over the phone and took the time to listen. Still $1000 down the drain!
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June 2023 by Deepan Patel
Staff here is very friendly and helpful.
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March 2023 by Joey Kirincic
I went in for my club head speed and distance for a new driver. Bill Painter helped me to find the perfect fit driver for me and helped to improve my stance and swing. Go in and see Bill!
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January 2023 by Austin Patterson
Recently bought new "used irons", a new putter, new driver and new 3 wood. Also got clubs re gripped. Their staff is all awesome!
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October 2022 by TROC4343
I went with a friend to help them buy clubs. She was going buy a set of irons, a hybrid, putter and a bag.Uninterested is the best way to describe our experience.The manager greeted us and said “Back there someone will help you.”After a lengthy wait, a exasperated salesperson showed up and immediately told us what she needed without ever seeing her swing a club.Then he disappeared to find a club we requested. After a even longer wait, I found he was putting grips on for someone.After seeing her swing, he said “You have a nice swing but you have no club head speed.SHE’S 71 YEARS OLD!!!!!She told me she would never spend a penny in there. She left insulted, hurt, and had no interest in purchasing a putter she really liked.Nice Job Guys.I can’t help but wonder, how many other women have been treated in this manner.
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October 2022 by Randy Broadway
Great store had what I was looking for at a fair price staff very helpful
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April 2022 by dominic stevens
Worst golf store in the states. Come here if you want some jokes of employees working on your clubs. Had to bring my new SM9 wedges there and they messed up 3 times re gripping them. I have spent nearly 100 dollars in gas just driving back and forth for them to continuously screw up my clubs. Not only have they abysmally messed up such a simple task, they were extremely rude in the process. If you care about your clubs never take them to this location where the employees obviously take zero pride in their work. After spending thousands on clubs here the last few weeks, I will never be returning to this store and regret ever giving them my business.
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October 2021 by Michael Yelton
Always a very good shopping experience.
