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March 2024 by Khash S.
They setup a 10:30am appointment and said it will take an hour for a state inspection. We dropped the car at 10:30am exactly. Came back at 12:30pm. They didn't even bother looking at the car. The manager the guy with dark glasses and cap told me they are going to look at it now. So if I don't go back they would have never looked at it. I said what happened you said it will be done in an hour, and if you can't do it in 5 minutes I can't stay around and miss my 1pm appointment. He said no inspection takes 5 minutes and i told him then I am leaving. He smiled and said thanks for coming by, no apologies for wasting our time and not delivering on promised time. Last time we are coming here and I hope people see this review and stop put business like this out of their misery.
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January 2024 by linda mcaffee
Slow service.
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January 2024 by Stephen DeVore
Do not go here. 3 separate occasions I’ve been forced here because of availability and every time it’s been miserable. Twice they’ve diagnosed the issue, said they can’t fix it, and charge me $90 to tell me I have to take it somewhere else. The one time they did fix something it was a brake caliper and I had to take it somewhere else 3 weeks later because they installed it incorrectly. They will overcharge and underdeliver.
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December 2023 by Magdy Morgan
Very expensive, looking to make money on the cars for no reason.
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December 2023 by Richie N
Thanks for your service
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December 2023 by Merlin Knepp
Very kind and helpful to getting me back on the road. Very blessed to get to meet these folks.
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November 2023 by Zach Philip
Friendly service.
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October 2023 by Martha L.
Waiting for a Noyle change and ended up spending $262. They charged me $70 for oil and filter and then they charged wheel alignment for 130 999. The total was way too much from now on I will make sure I go to Walmart at the galleria because they do an excellent job.
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October 2023 by Sharon Blake
I drive for lyft and this was a location they offer when using a Vehicle through them. They have a rental program btw check it out!!!( Unfortunately I scraped my oil pan? going over a hard speed bump) Super friendly, and understanding. Just no MAJOR MECHANICS ON SUNDAYS (keep in mind)Very prompt and professional unfortunately I forgot the gentlemans name who took in my car but he was great none the less. So thank you. And from now on I will only use this location. The only thing concerning to give it a 4 not 5 was oil drips on the trunk and hood of the car? Which can ruin the paint it might not be my car but I will treat it as such... as im using it to make a living and I AM liable for any damage over 6 inches. OIL DRIPS ON HOOD WERE A GOOD 12 INCHES THE TRUNK WAS 2 SOILD SPOTS LIKE someone held it over the car is two spots. Please be more diligent in the care of ANYONES transport.
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September 2023 by Dauphine Burns
This is by far the ABSOLUTE worst Goodyear. Everyone here is incompetent and rude. I had issues a few months ago trying to get new tires on my car. Then today I figured let’s give them another shot since I have a wheel alignment warranty. I made an appointment on their website that listed 5 and 5:30 as available appointment times and made a 5pm appointment. Showed up about 10 mins prior and what does the guy tell me when I say I’m here for my appointment “well we close at 5”. No I’m sorry for the inconvenience or let’s schedule you for a time we’re open. Had no sympathy whatsoever. And then had the nerve to tell me it says they close at 5 on the door. I scheduled the appointment ONLINE. How in the hell could I have looked at the door prior to going. Pretty sure this is the same person that gave me such a hard time about my tire warranty a few months ago. And if you really do close at 5 then your website shouldn’t allow people to make appointments. That’s a pretty simple concept.
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September 2023 by Patty Kitchen
My son came here to get an NC inspection. That's all. He went in at 11:15 AM and was there until 2:00 PM. Yep, just an inspection. The bulb was out on his license plate so he needed a new one. They are on Amazon for less than $4.00, but he was charged $98.00. Do not go here unless you have plenty of time and even more money, to waste. Complete rip off. Unfortunately, they listened to my complaint about as well as my son did when I told him not to go there.
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August 2023 by Danny Jonas
This place is a joke!!! Why do they allow schedule appointments since they are not able to honor that? It is a simple state inspection, I went to theirs website, I specified the service that I needed and the appointment was scheduled to 9:30am. Got there a few minutes late (my fault on that), and I was surprised by a 3 hours wait for a State inspection, and for an appointment that was scheduled!!!!!!! How can they be 3 hours late at 9:30am? And when I asked why schedule, I was told that an STATE INSPECTION takes up to 1 hour!!! I am in NC since 2016, this is at least the 16th inspection and they never took more than 30 minutes!!!! Do not waste your customers time, if you are not able to honor your schedules DO NOT DO IT!!! 1st and last time, I will never comeback and you can be sure that this place I will never suggest! Thank you for nothing!Update:After this terrible experience with the Goodyear Rea Road in Ballantyne, I called the "Only Inspections, at North Polk Street in Pineville" and it was a pleasant surprise! Great service and as fast as it can be! On the phone they mentioned up to 30 minutes wait, NO SCHEDULE, just an in/out service, so, I came prepared to spend at least 45 minutes, there. From the time I parked my car to leave, it was less than 30 minutes! Of course, the wait time can change, but you can see that efforts to have the service done as fast as they can! I recommend. Thank you!If you need State Inspection, don't waste your time with this Goodyear location, go to Only Inspections, at North Polk Street in Pineville!!!!
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August 2023 by Mike A.
After getting an inspection here, my check engine light came on minutes after driving away. I'm not saying it had anything to do with the inspection, I don't know. Brought it back for diagnosis. I walked into the lobby, the customer service rep made eye contact with me, then picked up the phone and made an outgoing call. Turns out it was looking for a part for another car. Ten minutes or so later I dialed the shop asking if any customer service reps were available to come to the front to help customers (by now there were two of us). The manager Jamie came up, was very abruptly and huffy, and then quoted $175 to run the check engine diagnosis. When Goodyear advertises all over their web site that the check engine diagnosis is no charge. Taxing a customer $175 against Goodyear policy because the customer politely logged a minor complaint about rude customer service (I worked retail for the longest time, you don't ANSWER the phone with a customer at the counter, let alone MAKE a lengthy call) ... it just really caused me to lose confidence in the store and the brand. Two stars because we'd had decent experiences in the past. But this was our last one.
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August 2023 by Heer Erda
Overall good service.Just make sure about everything (order items and/ or services) if you are purchasing anything online and then getting it installed at the center. Their online system and store system is not synced.
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July 2023 by Lisa T.
Someone pulled into my lane on 85N and I had to pull to the shoulder to avoid being hit and got a flat tire. I was traveling to Charlotte for the weekend and got to Charlotte on my spare. The tire could not be patched and I could not find another one until Monday and needed to be back in Georgia for the start of school Monday. The spare was only guaranteed for 70 miles. I was in a pickle. Goodyear took the time to find a tire in their inventory that would meet my needs at a reasonable price. They are open longer than other tire stores around and were great to work with. I am so thankful to be able to drive back safely. Thank you Piper Station Goodyear.
