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March 2024 by Anamarys Leon
I am very disappointment with the service I received . When I attempted to sample several flavors, the server informed me that I could only try two, despite observing him tasting the flavors before serving me. This left me feeling dissatisfied and I ultimately decided not to make a purchase. I would not recommend this establishment to others.
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November 2023 by Eduardo A.
My service experience was the same as the other reviews: slow and rude. Love the ice cream.
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November 2023 by Nelly R
Today my granddaughter and I wanted to buy ice cream, but the woman at the counter refused to serve us and rudely shouted offensive words. This is pickle discrimination and we are going to trial. We were upset and our granddaughter cried for a long time.
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July 2023 by Jitender Bhati
located inside southpark mall food court
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June 2023 by MrEvolve
Apparently they changed there store hours that isn't even posted on anything yet since I tried getting ice cream at 11:30 when they claimed to be open at 10am. But the person working their gave me an attitude and said "we aren't open yet." So I'm not going there again.
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May 2023 by Karol
I have just seen that most of the negative reviews are complaining about the bad service, in my case they served me normally, I would even say well. My one star goes to what I'm going to explain next. I paid almost eight dollars for two scoops of ice cream, I wasn't offered any toppings or it doesn't come with anything other than ice cream. My point is that the same flavor ice cream with even more quantity is worth $3.70 at WalMart. I felt a bit ripped off for the price and the price is not visible in the store.
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April 2023 by Felice P.
The attendant are really slow ON PURPOSE. They do not care about people waiting. They Move as slow as possible. You can tell that they do not care about the business!!!!
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April 2023 by Richard Castañeda
The employee Marcus made us feel very poorly cared for, he does not know how to work with the public, I made the purchase just because my 3-year-old son wanted an ice cream but in fact the plan was to eat the whole family but with his lousy attention we preferred to leave since our presence the uncomfortable
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March 2023 by Aleks Lima
Service is confrontational and rude. You wanna be a thug ...go to the streets boi
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December 2022 by Penka Antista
Great product that is brought to the ground with bad service. 4 people behind the counter, no line - just 3 customers besides my son and I. Took 10 min to place the order, and 15 min wait to get our ice creams. Instead of working on our order, the three young workers were huddled over their phones in the back. I asked the manager what’s going on, and she had no clue what her people were doing.Bad service, bad management, bad organization. The Mall management should really think of bringing a different provider.
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December 2022 by Melrose W.
Service is reaaaally slow. The line is not organized for customers. There’s only one guy working here.
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November 2022 by Dharav Shukla
It’s like the staff hate their jobs. Never smile never talk politely and if you ask them a question again since you couldn’t hear them whisper you instructions, they roll their eyes sigh and tell you again in the same volume. I only come here because the product they have is decent. I’m sure finding employees is hard but they can Atleast be told the truth.
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August 2022 by Karolyn Reinholz
My son walked up and there was no line. The young woman working with long red braids or dreds, saw my son but ignored him watching her phone. Then after about 2 minutes my son said “excuse me, are you open”? She huffed and said yeah but still finished on her phone. When she finally came over she acted as if she was beyond annoyed by any request. All we ordered was 1 ice cream cone! I understand we all have bad days, but this was just poor attitude and unacceptable!
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August 2022 by Hope Davis
Never have been able to actually order anything. Every time I go I wait over 20 min in a line that doesn’t move. One time I actually was able to order they were out of milk for milkshakes and utensils so there was no way to even eat the Icecream. Needs better management and better staffing(as there is always only one person working)
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August 2022 by Justin Balanga
All I can say is if you don’t want to work, definitely don’t get a job where you have to deal with people. Young lady with a pieced nose had the worst attitude. Asked questions and she ignored them. When asking for spoons and straws she handed them over with attitude. Terrible!