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March 2024 by Yomesh Deliwala
Appointment booked more than a month in advance and getting a call less than 15 hours before the appointment to inform ‘the room is not available’. Such poor scheduling process with complete disregard of customer’s time. This is the treatment to a long standing member at this facility. Take my advice and drive 10 more minutes to Indian Land location where they value every customer and stay true to their appointments.
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March 2024 by Kimberly Weis Tharp
Great massage
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March 2024 by DucatiMonsterD
We always receive GREAT services here. Had an administrative issue once that Amanda resolved quickly and professionally.
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March 2024 by Kindrah Kohne
Wonderful location! Friendly and helpful front desk staff. I’m always impressed with the providers as well.
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January 2024 by Chase Estep
The service is good. However, they started to call me right before my appointments and move the time after waiting weeks for the allotted time. I recommend finding a place more reliable.
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December 2023 by Steven Kotsokalis
Booked a deep tissue massage and Kendra was great! Well worth the $10 upgrade for deep tissue.
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December 2023 by Erin Mick
I love getting my facials here, but I don't like how they are constantly trying to up sale me or sell me products every time I come in. I already have a membership ... I just want to enjoy the service I paid for.
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November 2023 by Diana Ghosh
Fantastic staff, great service
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November 2023 by Beth Lee
Front desk always helpful and friendly. My therapist is Amazing and knows my needs so personally that I never have to redirect or have him adjust anything, it's always perfect and is as much mental therapy as it is massage therapy. Great experience always. Highly recommend!
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October 2023 by Margie McWeeney
Amanda, the Manager at Waverly , gave me the best customer service , I was so grateful for all her help, what a true assett to the company !!!
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October 2023 by Gina Whitt
I gave my lovely, (mostly) deaf husband a gift card for a massage way back in 2019. It wasn’t until this year - his 70th birthday - that he chose to redeem the card. I am grateful for Melissa Ennis who made his experience what it was intended to be. Both Rick and I are looking forward to our next indulgence (my bday is next).?
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September 2023 by Tara
Never try to book online! Even called to verify my appointment and was told that I had an appointment. Get to my appointment and was told that I didn’t but the assistant remembered me calling to verify the appointment. This is the second time I’ve had bad service at Hand & Stone. Will not be back and I’m so glad that I didn’t purchase and get stuck with the membership package.
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August 2023 by Clayton
Charged my credit card multiple times without my authorization, resulting in a build up of “credits” I neither want nor need. I was simply trying to use a gift card, and now I am out money that I could have used for important medical expenses. I am very disappointed. No disclosure was provided in advance for applying a monthly charge. The explanation of the charges was a joke. Made no sense.
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July 2023 by Sara
I’ve been a member at this spa for years and love it! Josh and Ena are amazing and the staff is very welcoming and accommodating.
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May 2023 by Terri Edson
Best massage by Nicole P.! Clean and the friendliest front desk. Amanda and Harley were so helpful and nice! I highly recommend the Waverly location!
