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April 2024 by Andrew Whitaker
Havertys quality is no longer equivalent to its history. We paid almost double for our living room sectional not quite three years ago to get it from Havertys. We could’ve purchased something very similar from another store of lower quality, at least that’s what we thought. In the first year, we had warranty work done by Havertys, multiple visits. Following that we had the power go out in the wedge. An armless recliner that barely got use quit working, Another recliner mechanism failed and needs to be replaced. The leather on one of the pieces had the topcoat completely come off. It has never been Cleaned with chemicals or even the leather cleaner that came with the kit. As we were advised by Havertys direct repair not to use that stuff and to only use water and a damp cloth.I see multiple reviews online about the quality of the leather and color comes off for other people. The warranty company wanted to fix the couch despite the repair person saying it’s not worth it. Our model has been discontinued so they offered a buyout or replacing. When we got to the store we were told it’s called re-selection.Upon further research, we found that the sectional we purchased was not a Havertys exclusive and was available through other retailers and also had not good reviews.We went to the store and the original sales person was there and wanted to help us. The conversation quickly went from I know the price of the replacement couch is a little bit higher, but I’ll take care of it and let me work it up. To well, it’s been a few years and prices have gone up and here’s the best I can do. The best they could do is an almost $2000 difference for a couch with one less piece. Which, is one less seating area than what we currently have. It appears to be similar to what we already have, which is not standing up to normal use. A product that we paid for expecting Havertys quality has certainly not been the quality that Havertys used to be. We paid extra to buy from Havertys over one of the many competitors.The warranty purchased doesn’t cover replacing with a similar sofa sectional. Our trip to the store was not because we wanted to upgrade or get a different color. We are there because the sectional we purchased has not held up at all. It is substandard quality.We even heard in the store “oh yeah the quality wasn’t as good in 2021 but it’s better now” I don’t think anybody should be saying that about their products and then expecting us to pay, almost $2000 more to replace it. Of course in 2021 we were told it was a solid and top end couch when we purchased. Totally feels like car sales. And we see what’s happening to car dealerships that were over pricing vehicles and sending out with quality issues.So at this point, we will take the guardsman buyout and just purchase something somewhere else for less money with the expectation it won’t last as long.It certainly did not at Havertys. And we will shop elsewhere for less money. Very disappointed at what the Haverty’s brand has become. We may not be the only ones feeling this way. We were there on a Saturday and only two other couples were in that massive store looking at anything. They did not stay long.Over priced, the style and the quality is certainly not there. It seems like Haverty’s is going the way of Sears.Additionally, in an attempt to get me an additional discount, the staff and manager gave me a military discount. This was after I had already answered the question that I had not served. I have deep respect for our military and the sacrifices they and their families give. I will not be part of stolen valor or taking a discount that is meant for our military men and women. They earned that discount, I did not.Management should have some other way to price adjust in a situation where their quality did not hold up and it is a warranty replacement.
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March 2024 by Martha Alden-Schuler
Felix thank you soooo much for doing laps around the showroom with me! You knew exactly what I needed before I did! You and your team were so kind and helpful!! ?
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March 2024 by Joe G
The showroom team did a very nice job including the designer in helping us to determine which items to start with. The furniture quality seems good. Only issue was with the delivery driver trying to get the large truck into a tight drive rather than bringing the items the additional 45' from the street. Dug some ruts which I need to repair, the irrigation system is off now but will contact Haverty if any of the heads are damaged.
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March 2024 by Antoinette Crimi
Elizabeth was great in assisting us & made our purchase so easy.
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March 2024 by JJ Again
We came to Havertys looking for a full bed for a very small room. Felix came up with an excellent idea that solved pit problem
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March 2024 by Jon Ross
My wife and I wanted a sofa and we are so glad we went to Haverty’s. Throughout the process, Debbie and her crew were amazing. The first sofa we bought wouldn’t fit through our door but the delivery crew and Debbie didn’t flinch. We found one that worked for us and it’s the best piece of furniture we have. We cannot wait to come back and get more stuff! Thank you Debbie and team…y’all are all stars
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February 2024 by Karin Mariano
Felix Truesdale was wonderful to work with. He was friendly, professional and knowledgeable! We love the style of the dining set we selected. The entire experience was painless!!
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February 2024 by Becky Hunsberger
Joy was great!!
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February 2024 by Mitch Roberg
Our sales associate, Lou, and our design specialist Chari, were great! Felix was very helpful as well as really brought everything together. Great experience!
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February 2024 by Neil Eibeler
Great customer service
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February 2024 by Rickeeta Harris
Debbie was very good to work with. She was patient and helped answer my questions. I was able to select the best couch that suited my needs. She pulled in the design staff and sales staff and all were extremely accommodating.
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February 2024 by Kaitlyn Burgess
My husband and I recently had a design appointment with Bill, and design specialist, Chari. We came in with a loose idea of what we were wanting and both Bill and Chari really helped us to hammer out exactly what we were looking for. Bill took my husband and I around the store multiple times so we could compare different options, while Chari brought the vision to life on her computer. They were both extremely knowledgeable and took the time to make sure we were completely happy with the pieces we picked out before leaving, for which we are very grateful. We cannot wait until our new furniture is delivered. I would highly recommend shopping with the team at Haverty’s for your next furniture purchase.
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February 2024 by Minty Meade
Debbie waited on me yesterday at the Haverty’s near Northlake Mall. Debbie was so thorough and professional. My decorating project was HER decorating project. She was so helpful !!!
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January 2024 by Steve Bartniski
Felix Truesdale and Chari Baier have been wonderful to work with. Haverty's is now our "go to" furniture store because of them!
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December 2023 by Ann Gibson
Sales Manager Felix Truesdale was great to work with-left us to shop when we needed it, jumped in to help when we needed it. Would work with him again and he was the reason we were able to buy for multiple rooms in one visit. .
