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February 2024 by Mason Pressley
I liked Carl so much that I paid MSRP on a used vehicle. 10 out of 10.
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February 2024 by Nathan Slattery
Isaiah
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February 2024 by Brandon Brown
I bought a M5 from this location on 12/24/23. Fourty-two days later, my coolant reservoir was bone dry. I received error messages. I took the car back to Northlake BMW twice. They clearly saw the leak from the reservoir and they knew the issue was something I could not have caused in the short I had the vehicle. I asked them if it was covered under the warranty I bought with the vehicle. My response was "we won't know until after you pay for the diagnosis. You might be covered but we don't know". They wanted me to bring the car in 4 days later. I called the BMW independence store and they added me as an emergency appt because they did not want to cause engine issues to an expensive M car engine. Beforehand, I called around to other dealers who confirmed that the issue would happen over a much longer period of time. Northlake kept saying "we never know what could have caused it so we don't know if it's covered". Thankfully, Hendrick BMW on independence blvd was about to contact a claims rep as requested and confirm it was indeed covered under my warranty. I was also given additional information to contact the warranty company myself. She accomplished what they told me could not be done until after a diagnosis in the first 5 mins with me at her desk. I understood that if it was more than the reservoir and it wasn't covered, then I would be liable. Northlake was too scared of being wrong, they walked in circles to avoid answering any questions. Thankfully Hendrick BMW on Independence diagnosed the issue in half an hour and they had the part in stock. I was taken care of in 2.5 hours instead of the week it would've taken Northlake. I live 2 miles from the Northlake location, but I'll gladly drive past them to the Independence location to avoid wasting anymore of my time and actually getting great customer service. Give your customers answers instead of a bunch of garbage bc you're worried about CYA. Most people will understand that a diagnosis could uncover a part that's not warrantied but at least have the knowledge to tell them if the part in question is under warranty or not prior to the diagnosis. The other Hendrick BMW on independence told me the part in question was covered for up to 12k miles or 12 mo with a $50 deductible ahead of time. It wasn't difficult for Independence reps, so why did Northlake struggle so much? And I also expected a sales representative to step in and assist but I just got lectured in circles instead. They're nice people for sure but they had 0 helpful knowledge to relay to their "valued" customer and were too scared something will come back to bite them to step up and help. It was definitely a let down.
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February 2024 by Heidi Burmeister
Isaiah Hicklin
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February 2024 by Tammy Duckworth
AWESOME EXPERIENCE, THANK YOU SHANE WEAVER
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February 2024 by Linda Witherspoon
Jesse at BMW Northlake was the best to work with today! Great attitude and very helpful! Very positive experience!
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February 2024 by Deanna House
Amazing service team and attention to detail!
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February 2024 by JAMES SILVER
Excellent service, we were treated very well by everyone. I was impressed by the manner Nathan Collins handled our problem. He kept us informed with regular updates.
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February 2024 by Peter Silva
Carl, Chris and everyone on the team went beyond in the service they provided. I have owned almost 40 cars in my lifetime. This was by far the best buying experience I have ever had.
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February 2024 by Ty126
This was my 5th BMW purchase. First purchase with this dealership & by far the worst experience I have ever dealt with.Tyrus Harris
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February 2024 by J N
Amanda is such a wonderful associate! She always provides such great service I won’t go anywhere else!
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February 2024 by Katrina Coles
Vicco Barringer was great! He was very thorough and knowledgeable. He explained how to use a product that I purchased in Parts. Customer Service at it’s best!
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February 2024 by Jacqueline S.
Excellent experience here. Carl Busby, helped my husband find his perfect BMW, Chris Cave, Cameron Ragland, and Brandon were all helpful and made everything go smoothly. And we even got swag bags! In all of the years of buying vehicles from Ford, Pontiac, Dodge, Jaguar, Chrysler, etc, we never even got a key chain!
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February 2024 by Chuck K
We worked with Carl Busby, in new car sales, on the recent purchase of our 2024 BMW. We have worked with him on our 2018 model as well. Carl is professional, knowledgeable, patient as we went through ordering and purchase. It was a several month process from the time we started our research. We could not be happier with both our new vehicle and working with Carl Busby. I highly recommended Carl and Hendrick BMW Northlake for your next BMW purchase.
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February 2024 by Riley Cora
Hans is so helpful and amazing! Thank you so much for my new car, so happy with the purchase!
