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January 2024 by Nexus Dental
Our eye doctor charlotte nc at Innovative Eye Care understands this struggle and offers a comprehensive range of eye health care services and products to ensure that your eyes stay healthy and strong.
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January 2024 by Nexus Dental
We also offer a wide variety of quality products ranging from prescription glasses to contact lenses, ensuring that our clients have access to the best eye care possible.
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January 2024 by Nexus Dental
Additionally, the services of our charlotte opthomology don't stop at the doors of our clinic. We also provide consultations and personalized recommendations to help our clients maintain healthy eyes
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January 2024 by Nexus Dental
With a focus on innovation and quality, Innovative Eye Care is more than just an eye care center. It is a partner in your journey towards healthy eyes.
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January 2024 by Nexus Dental
Our ophthalmologist charlotte nc offers Eye Health Evaluation, Contact Lenses, Treatment of Eye Disease, Multifocal and RGP contact lenses, and more.
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December 2023 by Erica S.
I've had my eyes examined here several times and always had a good experience. They have modern equipment, the practitioners were knowledgeable and polite, and the facility is clean. However, my last experience made me leave this practice and find another. Several years ago, before going to this practice, I had an inflammation in my eye called episcleritis. It is a relatively minor condition that resolves on its own in time, but there are prescription eyedrops that can help with discomfort in the meantime. (It can be quite uncomfortable without them.) Knowing what it felt like when I've had it before, one day when I had a similar feeling in my eye I suspected that I again was having a bout of episcleritis. I called innovative eyecare to try to get in for an appointment. I got their voicemail. It was around 1pm on a Friday and they were supposed to be open, but it was MLK day weekend so they had apparently closed early that day ahead of the long weekend. No problem. Their voicemail message had instructions about what to do if this was an emergency. I did that. No call back. I called again on Saturday to leave an emergency message again. Both times I explained what I suspected was happening and that I was wondering if it was possible to call in a prescription for the eye drops. No call back on Saturday either. No call back on Sunday or on MLK day. I spent much of the weekend in quite a bit of discomfort but luckily by Monday evening the discomfort had started to resolve. On Tuesday morning I finally get a call from innovative. I was pissed at this point so didn't even bother to answer, but the voicemail they left was someone saying that they had received my voicemail and were just giving me a call back. No mention of the fact that I had left two emergency messages, no apology, nothing. I never called them back... And they never called me again either. I certainly understand that they may have ultimately said that they couldn't have called in the prescription without seeing me in person, but my issue was not that. It was that I left an emergency message, on the line that had instructions about emergency after hour procedures, and I received a call back to my emergency message FOUR days later. Didn't make me feel cared for or make me feel confident about the practice. So, no matter how clean the facility or modern the equipment, I went elsewhere.
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November 2023 by Jill W.
Had been to and really liked this place before - even referred friends there. However, I am very disappointed at the lack of attention, care, and assistance I received by Dr. Kenning since returning. My visit for the eye exam and contacts fitting was fine, but I received little help finding the right contacts for me- especially given this is my first time with them. After three samples (1 monovision, 2 multifocal), and no assistance (I was told to just pick them up or get them mailed), and only emails from the office assistant to provide feedback, I was emailed and told that Dr. Kenning stated that "we have tried all available contact lenses at this time so unfortunately we don't have any other options for you at this time". My friend is currently going through the same process with another doctor at this practice and has a better experience (fitting, sampling contacts - more than 3, their help in office, ordering contacts). I wish I had seen her, instead of Dr. Kenning, if anyone at this practice. Very disappointed and discouraged.
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October 2023 by Whitney Purnell Combs
I had the best experience with Innovative Eye Care as a new patient! They live up to their practice name by delivering top-notch technology and utmost care. The atmosphere is warm and welcoming. I began the exam with a technician, Miranda, and she carefully walked me through the process. Then, I met with Dr. Krisa, who was incredibly knowledgeable, kind, and took time to ensure I understood the diagnosis. She demonstrated empathy, and it’s obvious she cares about her patients. I’ve had trouble with my left eye, and now have comfort knowing why. I need a new pair of glasses, and loved meeting with Rachel to review the expansive selection of frames. Rachel pulled lots of options and she wanted me to be very happy with my decision. Everyone I met exceeded my expectations. I’m so grateful I made the switch to this practice. Thank you, Innovative Eye Care team!
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October 2023 by R T.
I may have reviewed this establishment when I first went years ago. But today it just confirmed what a wonderful place this is. I wish I had gotten the names of the woman at the front desk, and the technician that helped adjust my frames - both could not have been nicer or more efficient. Such a pleasant experience. If you are looking for eyewear or an optometrist - look no further. Very professional!
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September 2023 by Mary Kate
Love Dr. Mumford and her staff! I've been a patient for several years and love the fact that they are up to date on technology. Each time I've gone in there is something new that makes the exam process even easier. She has worked with me to find the right kind of contacts. This becomes a big deal when you're wearing multi-focal lenses and I appreciate her feedback on what the issues of each type might be so I can make the best choice for my lenses.
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September 2023 by Michael Baldwin
I first discovered Innovative Eye Care in 2014, I had just moved to Charlotte and was establishing all new relationships for my healthcare needs. Back then, it was a burgeoning eye care center that left a lasting impression on me. Dr. Mumford and her small team were the epitome of professionalism, offering top-notch patient services and boasting an impressive selection of eyeglass frames.Over the years, I watched as Innovative Eye Care grew in popularity and size. Unfortunately, it seems that as they expanded, their commitment to exceptional patient care began to wane. My most recent visit highlighted this unfortunate decline.I walked into the clinic with the intention of replacing my computer glasses which I lost over the weekend, an essential tool in my daily work routine. However, I was informed that my prescription had expired less than a week earlier and I could not order a replacement pair. I asked if an exception could be made expressing how important my computer glasses are for me to be able to work effectively. I was told that no one in the practice could override this requirement and that, "Dr Mumford was out for two weeks on vacation and a task was being sent to her". I was offered to be put on the cancellations wait list and hopefully get in with one of the other two doctors that have joined the practice as it has continued to grow and expand. There was no timeline on if or when I might be able to see another doctor and no regard that they were leaving me in a very bad situation. As someone who relies heavily on my glasses for my work, I was shocked and disheartened by their response.In conclusion, while Innovative Eye Care may have once been the epitome of exceptional eye care, my recent encounter has cast a shadow over my perception of the clinic.Additional Context as of 9/12/2023Today I received a call from Jeff Mumford, Dr. Mumford's husband and the Practice Manager, who reached out to follow up and apologize for the "misunderstanding". He explained to me that Dr. Mumford was actually not out on vacation as I had been told and that she was actually out on medical leave. He then made it very clear that he felt I had mispoken in my review above and that was not appreciated because over the past 12 years Dr. Mumford has even while on vacation been available to her patients. When I tried to speak up to ensure him I would have no reason to misspeak, I had been told she was on vacation, he quickly shut me down mid-sentence to inform me he had sat and listened to me, now I needed to "let him speak". Obviously, this is not how as a patient I expected to be addressed in what was supposed to be an apology call. When he was aggressive, to get his attention I said, "jerk" and he quickly latched on to that and at least let me explain that I had no reason to state Dr. Mumford was on vacation other than that was what I had been told.To conclude the call, he informed me they would be sending me my medical records and that he felt it was best after 9 years of me being a patient of Dr. Mumford's that I find another doctor, adding, "though it is every right of yours to post a review, we don't want to run the risk that if we make a mistake in the future it is reflected again publicly".Bottom line, after 9 years I was discarded as a patient by Dr. Mumford's husband because I used my voice to challenge the level of service I received from their practice in a public forum.OTHER PATIENTS BEWARE - if you post anything but 5 star reviews you are at risk of retaliation by Jeff Mumford, the Practice Manager.Thanks for 9 years of care.
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September 2023 by Michael B.
I first discovered Innovative Eye Care in 2014, I had just moved to Charlotte and was establishing all new relationships for my healthcare needs. Back then, it was a burgeoning eye care center that left a lasting impression on me. Dr. Mumford and her small team were the epitome of professionalism, offering top-notch patient services and boasting an impressive selection of eyeglass frames. Over the years, I watched as Innovative Eye Care grew in popularity and size. Unfortunately, it seems that as they expanded, their commitment to exceptional patient care began to wane. My most recent visit highlighted this unfortunate decline.I walked into the clinic with the intention of replacing my computer glasses which I lost over the weekend, an essential tool in my daily work routine. To my disbelief, I was informed that my prescription had expired less than a week earlier and I could not order a replacement pair. I asked if they could make an exception expressing how important my computer glasses are for me to be able to work effectively. I was told that NO ONE in the practice could override this requirement and that Dr Mumford was out for two weeks on vacation. I was offered to be put on the cancellations wait list and hope that I could get in with one of the other two doctors that have joined the practice as it has continued to grow and expand. There was no timeline on if or when I might be able to see another doctor and no regard that they were leaving me in a very bad situation. As someone who relies heavily on these glasses to make a living and support my family, I was shocked and disheartened by their response.What disappointed me most was the apparent lack of consideration for my situation. Rather than attempting to accommodate or expedite an annual exam, the staff seemed indifferent to my situation. The urgency and importance of the matter were seemingly lost on them, and this lack of empathy left me feeling helpless and frustrated.In the past, I could count on Innovative Eye Care to go above and beyond for their patients. However, it appears that their growth has come at the expense of the personalized and caring service that initially set them apart. Regrettably, my recent experience has left me without the computer glasses I desperately need to work effectively.
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August 2023 by Eric Smith
I had an incredible experience with Innovation Eye Care! The office had a welcoming atmosphere, and the staff were both friendly and professional. Dr. Kenning's expertise and clear explanations were appreciated, and the minimal wait time was a plus. I am thankful to have found such an excellent eye doctor. Highly recommended.
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July 2023 by Ryan Turner
These guys helped me out when I needed it most. My other vision clinic had my contact lenses ready for pick up but were closed on the day that I was able to actually pick them up and not open again until after the July 4th holiday. I was in desperate need of a trial pair of lenses to hold me over. With no questions asked (other than what's your prescription) they gave me a free trial pair. The service was outstanding and extremely kind. This is a superior eye clinic.
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July 2023 by Macaira Herford
Innovative Eye is top notch in the industry. I was shocked at all the technology they had to offer while getting my eyes checked. I also have had issues finding the right contact lenses for my astigmatism and they have been so patient and going above and beyond to find the right contacts for me. I have never had such service when it came to finding the right pair.
