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September 2023 by TJC Family
Me& My husband passed through Charlotte airport on the way home to Indiana. James Thomas helped my husband with some shoes, and jeans. He was very professional, and wonderful customer service we have not seen in a very long time. He needs to be promoted to manager are store manager he was amazing. We don’t see that much these days especially in our state we live in. He was very patient. We recommended this store to anyone that is stopping at the airport in Charlotte. Thank you James Thomas we really appreciate you. Hopefully we will meet again.
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August 2022 by Louis Stell
Great service and friendly people, l shop there every trip through Charlotte.
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December 2021 by Zane
Closed despite being advertised as open
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August 2021 by Joseph Russell
I have never had a bad experience at any Johnson and Murphy store.
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August 2021 by Zane Stiles
Closed despite being advertised as open
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October 2020 by Tami Shankel
Great staff!!!
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July 2020 by G
I passed through Charlotte on Saturday, November 16 on my way down to Florida. Normally, I don't shop at J&M because I'm the frugal type. Anyway, I've been looking for socks at all of my usual go-to discount stores, but none of them had what I was looking for. Not only did this store have them, but also had what customers look for and never find consistently - genuinely kind and helpful store staff! I wish I had learned all of the names of the persons to give kudos to each of them by name. Nevertheless, I do remember Greg. From the time I walked in to the time I walked out the brightness of his personality shined through the whole store. A definite keeper!Thank you, Greg and the rest of the staff that day. And thank you J&M for having the socks I needed!
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January 2020 by Justin Unokur
Needed a pair of boots in a pinch - Jessica & Justin went above and beyond. Great customer service! Thank you
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December 2019 by Gil Perez
I passed through Charlotte on Saturday, November 16 on my way down to Florida. Normally, I don't shop at J&M because I'm the frugal type. Anyway, I've been looking for socks at all of my usual go-to discount stores, but none of them had what I was looking for. Not only did this store have them, but also had what customers look for and never find consistently - genuinely kind and helpful store staff! I wish I had learned all of the names of the persons to give kudos to each of them by name. Nevertheless, I do remember Greg. From the time I walked in to the time I walked out the brightness of his personality shined through the whole store. A definite keeper!
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September 2019 by John Sponaugle
Actually love the XC4 collection it will hold up to every day wear and not get destroyed after one wash or a slight snag from a fingernail running across t like some of their other collections. These are actually worth the price and uphold very well and can withstand weekly travels.
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April 2019 by Chris Cubbage
Really helpful and knowledgeable staff. Great products always.
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March 2019 by Alma Guadalupe
Employees very friendly and excellent service. Great quality
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November 2018 by Gregory Rozzo
Everyone was very friendly and helpful. I only had a few minutes to shop but it was a pleasant experience.
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September 2017 by Chip Gentry
While reading up on my destination, I learn front pocket wallets are recommended due to pick pocket-re's. Nothing like rushing into to J&M knowing your style and they assist you in locating the style in stick yet on on display. Thank you!!
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September 2017 by Michael F.
Just spent 8 minutes in here looking at shoes and not 1 of the 3 ladies chatting about what they were doing this weekend offered to help me. They had a great selection but ZERO customer service. They would occasionally greet customers but NOTHING more than that. I feel bad for the owner of the store, great shoes but terrible retail service.
