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June 2023 by Harsha Pawar
Service at this store is mind blowing. Monica helped me today with the bag and she did fabulous job in assisting me. I definitely recommend this store!!
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April 2023 by Cheryl Christopher
What's not to like!!! Lol....the girl that checked me out was wonderful......the one that worked on the sales floor not so much. Love this place.
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December 2022 by Toya M
I always have a good experience shopping here, but most recently, on Saturday, December 17th, this nice lady (festive dress, black) went above and beyond to help me. The store was somewhat busy, but that did not take away from the wonderful service she provided. She found the purse that I was looking for in another store, called ahead on my behalf, let them know of my military discount, and that I would be calling them to purchase the purse. I truly appreciate the service provided. Thank you!!
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July 2022 by Lucy Santos
This store is amazing be ause of it's staff. They were so kind and helpful! The item we wanted wasn't even in their store but they found another Kate Spade store and helped us order it to be delivered to our home! I can not day enough about ALL the ladies who work there. They are a super star team who really go above and beyond! Thank you again!
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July 2022 by willy whisman
Always a clean inviting store. Helpful staff ready to give you the price after discounts. Crazy deals, found a nice purse for our grand daughter.
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June 2022 by The Yoga Chick
Great prices and excellent service. I purchased 6 items. Sherry was very helpful and super professional. I would definitely come back again.
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April 2022 by Wendy J
Excellent experience returning merchandise and acquiring a new bag. It is fantastic when a brand stands behind their product!All of the staff were super helpful and friendly, particularly Jamie whose smile you could see in her eyes (with her mask completely covering her face). I received a very educational math lesson that saved me a few dollars as well.Extra shout out to the other lady (whose family name was Jamison just like me) who located my warranty information even though I left my wallet at home!I will definitely return again!! Tennessee was a good experience, but the Charlotte store rocked it!
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March 2022 by Ce F
If I could leave less stars, I would. I walked into Kate Spade 2/20 right after spending over $300 in Michael Kors. When walking into Michael Kors , I was immediately greeted. I’m not surprised, as the staff looked like me, DIVERSE. I walked into Kate Spade, knowing what bag I already wanted to purchase. Needless to say, I was not greeted when I walked into the door. I let 10 mins pass, to see if any of the 3 white women would approach me. Not once did they approach me. I’m glad I didn’t spend my BLACK dollars in your white establishment. In 2022, I would hope that you all would be more inclusive and welcoming. The discrimination is apparent at this location. My hope is that the manager and the associates take some diversify and inclusion courses soon
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December 2021 by Hannah H
I talked on the phone with Associate Domenica and she was seriously the most amazing customer service associate. She was super polite, efficient, and so so accommodating to help me figure what bags they had in stock, and helped answer my many questions regarding the Kate Spade products. I hope management sees this and commends her on a job well done bc this has made me want to support / shop Kate Spade even more.
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November 2021 by Emily Fields
I enjoyed shopping at the Kate Spade store, which seems to have deals often. Today, almost everything in store was 75% off! I was able to get this beautiful bag and a little card holder for only $100 together. The staff was friendly and helpful. I would absolutely visit again.
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October 2021 by Roberto Guardado
Everything is beautiful and good prices,the staff girls,Jamie & Domenica are so wonderfulhelp us to make right buy,I will be back againthanks
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August 2021 by Amellie
Service there wasn't good none of the workers would help us find anything
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July 2021 by Cheryl Wall
Visited on July 4th. Having a great sale. Purchased a handbag.
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July 2021 by Angela Clubb
Always such CUTE purses here!! And awesome sales!
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May 2021 by Lauren Martino
Came and got a bag for my sister. Woman who checked me out was giving off a rude vibe and couldn’t answer a question I had about when I would be receiving an email, she sounded pretty annoyed that I even asked. It’s pretty annoying to feel like you’re bothering someone by asking them a question, lacking customer service skills.
