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March 2024 by Gloria Morgan
Hadn't been in the mall in years ,but today was a special occasion and I needed jewelry, so glad who I had servicing me,she was absolutely wonderful. My jewelry twin. Wished I knew her name .
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March 2024 by ckareekeea branch
I had the pleasure of being helped by Ed. He was very knowledgeably, very outgoing, nice and made sure I knew what I was getting. He was great and I appreciate the experience!
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March 2024 by Nalijah Grier
Tay was a really sweet and helpful worker !!
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March 2024 by joy caldwell
Tai and Alex deserve a raise! Best service i've had at this location... And they're the ONLY reason I would return. You can truly tell they love what they do?
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March 2024 by Donika Ponder
Alex was exceptional and a wealth of knowledge as we were browsing for our next ring purchase.Which we made lol. Thank you!If you are in store be sure to check Alex out she was very helpful.
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March 2024 by Lil Tae400
Y’all stop by and see Ms Ty and Ms Amy
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March 2024 by Robert Moore
Great experience
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March 2024 by Big Yv
Ms.amy an ms.ty are the best
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February 2024 by Raynique Austin
Edward was amazing extremely helpful and kind, with a great sense of humor and taste in jewelry!
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February 2024 by Ms. Bentley
Negative stars do not recommend. Manager was too good to even speak with me directly. Therefore, I asked that my online order be canceled instead it was marked as picked up. Also the website does not reflect the actual appearance of the items. Poor quality “jewelry”with even worse customer service.
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February 2024 by Doris Boyd
I experienced good customer service when I purchase my item on 1/20. Tai was the associate that assisted me.However when I went to return the item on 1/21 the service was very, very poor to the point that another customer intervenedThe associate needed assistant from the manager (Amy) to help complete the transaction. Amy instead dismissed the concern. She was more interested in helping a couple that came into the store about 15mins. after me. Thats when the other customer noticed what was occurring and intervened.There really need to be a number protocol in place to alleviate any confusion as to whose next to be assisted.Customer service & managerial training is badly needed at this store.
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February 2024 by Yamile Sardina
very bad customer service, and they do not speak clearly to the customer about the product
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February 2024 by Avery Symes
Dominique was exceptional going above and beyond to make my experience meaningful and personal. 10/10 recommend
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February 2024 by naquan williams
Ed was great! Very thoughtful and knowledgeable about all the pieces I was interested in. Thx so much!
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February 2024 by Glody Kadilu
Great experience with Dominique, very kind and patient. Definitely recommend speak with her if you’re going to Northlake location.
