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June 2023 by Keem Keem
0 stars google made me pick a star?. This place will have you late for everything you plan for that day. Went in just for a pick up end up being in there an hour and I ordered it over the phone ??♀️??♀️??♀️??♀️??♀️.Help is needed at the counter those nice guys can only do but so much. Just uncalled for. Who ever respond to this review before you respond you should go in there uncover to get the experience for yourself so you can see what people are going threw. PICK UP counter/person is needed ASAP!!!!!!!!
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June 2023 by Sharnetta Hayes
OMG where do I begin first of all let me start out by saying the guys at the front desk are nice and professional. Ever time I go I have the worst experience. This place needs someone doing PICK UPS at least and PICK UPS ONLY the place would run way smoother. I was there a hour just for a pick up something I already called in and order couldn't believe it smh. You have these two guys trying to do everything ordering parts, refunds and people shoving there phones in there face. Either another person needs to be up there or just HIRE A PICK UP PERSON to do all pick ups. The place would run much smoother if the boss would give the guys some HELP!!!!!!!!!!!!!!!!!!!!!!!!!And to the person responding to these reviews do something about and just don't respond and say I'M SORRY... FIX THE PROBLEM HIRE SOMEBODY ASAP!!!!!!!!!!!!!!!!!!!!!
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May 2023 by JS
Purchased a new fender for my vehicle here. Called ahead and Staff was veer helpful. Was a long wait when I went in on a Monday b/c only one person was working the front desk but he was super professional and had a positive attitude. He helped put the fender in my car… Prices are reasonable as well. I would definitely come back here if I need another car part…
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May 2023 by ralph avile
Guy Dom hung up on me because I told him his part was too expensive ?
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May 2023 by JW
Purchased a new fender for my vehicle here. Called ahead and Staff was veer helpful. Was a long wait when I went in on a Monday b/c only one person was working the front desk but he was super professional and had a positive attitude. He helped put the fender in my car… Prices are reasonable as well. I would definitely come back here if I need another car part…
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February 2023 by fer cuz
Don't came here they will tell you you HAVE wait or just leave. Belive you wasted you time here.
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November 2022 by Dylan Laton
I drove 50 mile to the warehouse on queen city blvd to pick up a brand new bumper for my 01 450. It had a golf ball sized ding right on top in plain view. They only offered me $50 off a brand new bumper that would cost me $200.00+ to fix. No management showed their faces in order to make a deal/keep business. Just another business that don't care about their customers.Now I get to drive home 50 more miles and be right where I was two days ago when I first called them.Horrible experience and business at keystone automotive. If that is what you are looking for that's the place for you.Salesmen at the front desk are nice people though
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July 2022 by Adam Getchell
Great place to get aftermarket auto parts, body and paint materials. Depending on when you show up there could be a long way at the counter. The guys that are work there are great though.
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July 2022 by Darlene Coore
First time using this place,, So far I am Pleased...
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May 2022 by Willi Polk
First off my this is my very first time dealing with this company and to say the least I'll never use this company again for all the reasons you should never shop with a company. Let me count the ways.1) I ordered a rack and pinion with the electrical assist motor they sent me the part and it didn't have the motor. So now I had to drive back over there to take the wrong part back.2) I spoke with Allison walker (sales rep) she created a new work order for the right part but tell me I have to wait a week to get my correct part. She then transfers me to Jay( the supervisor)I am a shipping supervisor myself and I know that you can Expedite a shipment or over a shipment. Jay tells me NO I'M NOT DOING THAT YOU CAN WAIT A WEEK OR I CAN GIVE YOU YOUR MONEY BACK THAT SIMPLE.3) I wait the entire week for my part to come JAY send the part 45 miles away from where I leave and from the pick up from the original part I picked up that was the wrong part ( I picked up and dropped off the wrong part they shipped in Charlotte Jay Shipped The New Part To Salibury)4) they were suppose to credit me some money back as soon as I took the wrong part they sent me back so I did that in record time when they told me they would credit me some money back... well needles to say they have not credit me any money back and made me wait an entire week for the correct rack and pinion to get here.5) this place is not the most customer friendly place starting from the beginning of the pick up calls in the sales department. The lack Of professionalism and lack of willing to correct their wrongs to a paying customer for over 700.00 was absolution worth writing this review. I will never spend my money with this place again. Its Definitely not worth the attitude and lack of customer help and or appreciationThey displayed over the 2 weeks they have either held my part of money hostage!!! Terrible place
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May 2022 by Rusty Rayfield
Had what I needed... quicklyGreat customer service at the front desk
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October 2021 by Deleted User
The avoidance phone calls and leave people on hold for long times and then hang up. A long line of customers in store and instead of helping them they sat around and talked to each other.
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October 2021 by Jason Crist
Long wait times and unpromising deliveries. Very unreliable.
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August 2021 by Nigel Hazzard
I have used this company why living in NYC, they are simply the best.
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July 2021 by Jay Verduga
Good people and parts but the service has always been slow and they won't do anything to help it speed up. There's no way to even call ahead and have them pull it for you, it's always a "15 minute wait" that becomes 2 hours.
