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September 2023 by Van Tyler Thompson
This place never opens on time
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May 2023 by Jake Frye
Close in the middle of the day for 2.5 hours. Love driving down 30 minutes for nothing!
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October 2022 by Jake Jacobs
Great selection and helpful staff
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July 2022 by TT Mac
I came in Saturday and the customer service is HORRIBLE. No body spoke it was 3 associates and 2 sitting their phones, a gentleman just looking at people walk in. One of the ladies watched me look at a hat as I was standing there and not once said anything. Took my business elsewhere. I'm in management so I know what customer service looks like and that stores employees definitely doesn't have it. It was a shame bc I'm on a mission to find certain hats. I'm truly disappointed.
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June 2022 by H ohmyi H
Horrible customer service. Went to the store to purchase a gift card. The associate seemed agitated when asked questions. I walked out of the store without purchasing the gift card due to the service provided. I will not spend my money where I’m not valued as a paying customer. Do better Lids!
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June 2022 by Why Ask
Great service and good embroidery
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August 2021 by Hat Room
The best
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March 2021 by Thomas Gryder
Love my new Charlotte hornets hat!
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October 2020 by DC Brown
Poor customer service
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October 2020 by Dire'e Desire'e
I went to the Northlake location to purchase my husband a birthday gift. When looking for a special hat I encountered a rude young man with Tattoos on his arm that was not helpful in assisting me with information about getting my husband hat personalized. He was not interested in helping me and wanted to finish his personal call with his earpiece in his ear. I asked him who was the manager and he said he was the assistant manager! After he told me this information, I asked for a refund and took my business elsewhere! I hope this young man gets the necessary training he needs to communicate with customers going forward or this will be another store that will be closed inside of Northlake Mall!
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July 2020 by joe mac
this store needs to update it phone number
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January 2020 by Nicky The Hype is Real Prudenti
So last night I went for the Christian McCaffrey signing got their 2 hrs early, and not only did I not get an autograph or picture but I literally had to watch 2 15 yr old girls crying their eyes out because they didn’t get the chance to meet him. The signing was total disarray due to the incompetence of the staff, it was supposed to be from 7-8pm but yet they stopped the signing at 7:45 with just 15-20 people left who like me had been there for like 3 hrs. Then you got to watch people get thru the line who got there at 7:30 because they bought bracelets off people at the last minute, they should be absolutely ashamed of themselves for the 20 people they left high and dry last night, I will never buy anything from Lids as long as I live...This place should be shutdown for all the Hearts they broke last night...This had to be the most deplorable action I’ve ever encountered from a business..They even had the audacity to try to discourage people by saying they had no chance of getting in, just so they could shorten the line and end it early to go home...This place should be boycotted and shutdown, when I saw the girls next to me crying all I was thinking was do these people even have a soul....
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January 2020 by Rafael Vargas Jorge
Great selection of hats.
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November 2019 by Bobby Lewis
Great that I could find caps here that I purchased in another state months ago
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November 2019 by RobertLee Fleming
Fast and friendly and very professional.
