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February 2024 by Carmine's missions to conquer
Harold Eli Dave and selemun are on point today super helpful and did everything gracefully in a little bit of a stressful situation everybody was awesome that all deserve raises cuz Lowe's would lose money without them 10 stars all around
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February 2024 by Steven Chisholm
Workers are very helpful
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February 2024 by Richie N
Thanks for having what I need again!
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February 2024 by Trevor
The shopping experience is not necessarily bad, but you had better hope the product you buy works the first time and doesn't need to be returned.Twice now I've had grueling experiences with returns of faulty product (the first was for replacement windows I ordered). This time was for laminate floor. The guest services attendant was apathetic and refused to give a full refund for a product that did not work properly.Customer service call center was just as (un)helpful - paraphrasing, they basically said too bad, we're sticking with the store's decision.Unless you have very light home project needs (like changing a lightbulb) I'd recommend going somewhere else for true home improvement needs. If you get a faulty product, you'll likely be stuck holding the bag.
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February 2024 by Maicol Vivas
Very good service ☺️
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January 2024 by Robert Williams
THIS STORE WELL STOCKED. EMPLOYEES ARE ALWAYS VERY HELPFUL!!
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January 2024 by Norma Aveyard
Wonderful store and ready to receive early plants from PPI (METROLINA GREENHOUSES IN NORTH CAROLINA) stay tuned for further updates on new plants this Spring
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January 2024 by D Alex
Management and staff were very helpful
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January 2024 by rebecca maisto
For being a “pilot store” that is next door to the Lowe’s IT building here in Southend the employees at this store know absolutely nothing about how to use their inventory system. Train your employees so that they don’t have to say “no you can’t return this” just bc they don’t know how to find something you’re asking for in their system. The employees get frustrated (due to their lack of training) and take it out on the client. We tried returning something we bought from another Lowe’s with a receipt and they said we have to go return it at another Lowe’s because “they cannot find” it aka THEY DO NOT KNOW HOW TO FIND IT in their inventory system. That’s not my problem as the customer. That’s a Lowe’s problem. Main point- train your employees!
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January 2024 by Jason Harris
Customer service lied about me being able to return Christmas gifts. Don’t use this Lowes, go to the one at Concord Mills
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January 2024 by Chris Boschetti
Very convenient location, very clean...person helping me was very knowledgeable. No conplaints.
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January 2024 by Chris G
They gave me the wrong order at curbside pickup but fixed it the next day with no trouble. They turned a bad experience into a good one. Do not call the Lowe's 1-800 number as they cannot do anything but tell you to call the store.
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January 2024 by Dorothy Stewart
Not to good for someone to help you.
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January 2024 by C Simons
I love lowes, but they need to hire more people. This is not specific to this store, but the entire chain. Not enough, interaction when you need help, and it's not because of being ignored. It's because of being understaffed by choice.
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January 2024 by Kilmer FUNES
The staff was wonderful, I felt comfortable.
