-
September 2023 by Brooke B.
Quality pieces and service. I know a few reviews mention not being greeted, but I actually like being able to walk in and browse on my own without any pressure. Any time I've needed assistance they've been more than willing to help!
-
April 2023 by Tonya Reid
I visited the store today 4/17/23 looking to make a purchase and I am still not sure why I contine to go in this store! The staff NEVER GREETS YOU! At least not me! I have even sent an email with no response! Both employees looked me dead in my face and kept talking?as if I was invisible as DARK AS I AM! I’m pretty sure that the service values are NOT that in which these two employee displayed at your South Park location!Maybe more training on customer service would be helpful for these two young ladies…
-
April 2023 by Naja' Herring Warren
When you walk in the store , your never greeted and your treated like 2nd handed trash.
-
March 2023 by Michael Hare
They have the best new styles of women clothing for all ages. My wife and daughter likes all the spring styles. Nice shoes to go with them.
-
March 2023 by Elizabeth Hyatt
I love the clothes, but there’s a consistently very unwelcoming environment here.
-
September 2022 by Heather Dakes
Worst customer service I’ve ever received. I walked into the store today 9/8/22 at around 7:20pm, no one else was in there except two employees near the register chatting with each other. Never got a hello or how may I help you. I dug through different jeans looking for a style and fit. I was unsuccessful so I left without anyone saying a word to me. When I got to my car I realized I didn’t have my phone so I walked back to the store, was greeted this time and I let them know I thought I’d left my phone in the store. One of the employees said oh well no one has turned it in. I let her know I was only in a few moments ago and as she turns her back and walks away she says yeah and no one has turned anything in. I found my phone exactly where I thought I placed it down, no help from the ladies working there. One just walked away to the back while the other stayed behind the register. Unbelievably rude stuck up service I’ve ever received. My recommendation is do not shop here, I’d give a negative star rating if I could.
-
September 2022 by Heather D.
Worst customer service I've ever received. I walked into the store today 9/8/22 at around 7:20pm, no one else was in there except two employees near the register chatting with each other. Never got a hello or how may I help you. I dug through different jeans looking for a style and fit. I was unsuccessful so I left without anyone saying a word to me. When I got to my car I realized I didn't have my phone so I walked back to the store, was greeted this time and I let them know I thought I'd left my phone in the store. One of the employees said oh well no one has turned it in. I let her know I was only in a few moments ago and as she turns her back and walks away she says yeah and no one has turned anything in. I found my phone exactly where I thought I placed it down, no help from the ladies working there. One just walked away to the back while the other stayed behind the register. Unbelievably rude stuck up service I've ever received. My recommendation is do not shop here, I'd give a negative star rating if I could.
-
August 2022 by Joyfully His
Lovely clothing line—disturbingly overpriced.
-
April 2022 by Kay Einhorn
Jaelyn was amazing!! Came into the store dreading buying jeans and left feeling extremely confident! Loved my experience:) thanks girl!
-
March 2022 by Daisy Lee
The associates are always helpful and quick to find what I need or try to order it for me! This is my favorite location to shop when I visit Charlotte!
-
February 2022 by Michael Pisarski
Very dirty, feels like it hasn't been dusted or vacuumed in months.
-
December 2021 by Thomas Shook
Easy to navigate but little pricey which is expected at Madewell
-
September 2021 by Allie
Great setup, very clean and tidy. However, I walked by 3 staff today (and the store is very small) and not one person said hello to me. I was one of 2 customers in the entire store and they just ignored the fact that I was even there.
-
July 2021 by Jo Findlan
Love this store! The clothes are so cute and I love their purses and purse straps. Staff is always attentive and have worked very hard with me to find jeans that fit my small frame.
-
May 2021 by Liza White
Handful of customers in the store. Three staff members standing and talking. No one said one word to me. I walked through the entire store and was never acknowledged once.