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November 2023 by Jalyn Massey
I had recently visited for a massage and that was amazing, the front desk staff is absolutely rude and disrespectful. I called in regards to canceling my membership due to attending school and not much spare time to visit. I had spoken to three different staff members on different days and they all explained that Sherri would be in contact to assist me. She never contacted me on all three times that they collected my “name and number”. Still no call back from Sherri and I now have been charged since it has carried over into the next month. Last I spoke with Clariese and she said some really rude things. I would never recommend this place to anyone.
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November 2023 by Ryan Le
Chloe did an excellent job! Attentive to my needs and targeted those areas very well. Highly recommend seeing her!
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November 2023 by Lauren Tucker
I just had a wonderful massage experience. From the very beginning, Angie was very helpful with getting me and my friend in for last minute appointments with Bailey for my birthday. Honestly, it was one of the highlights of my birthday. I type all day for work and she really knew which muscles to target to leave me feeling relaxed. I HIGHLY recommend Bailey and this location!
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November 2023 by Theresa
My daughter and I both will never recommend massage heights. Had to cancel an appointment for a medical emergency rushing my daughter to doctor and they insist on charging for her cancelled appointment. She got hit in the eye. Tell me how was she supposed to attend her appointment. Money hungry business.
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November 2023 by J N
The gift card bonuses are restricted and not refundable. I was sold something that was not what was told to us. Essentially the bonuses are to get new customers to join and expire, they cannot be used as true "gift cards". Called to see what solution would be available, but was told "gift cards are non-refundable". I learned the hard way, but don't make the same mistake.
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October 2023 by Karli Threatt
I’ve been coming here on and off for over 10 years. I’ve had a membership for the past year & 1/2. I have had many massages from different therapists here and my favorite by far is Alvin. I wanted to cancel my membership and get something a little closer to my home. However, he does his job so well, I will not be cancelling now! Thanks, Alvin!
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October 2023 by Rachel Messer
I would not recommend Massage Heights Stonecrest.I made a 1:30 appointment and had both text and email confirmation of the time. Apparently their web system changed my appointment to 1:00. I was never called or told about the time change. I was reminded multiple times that I was “late” and the front desk was not helpful to correct this error on their end. My massage was cut short and they did not give a partial refund for time lost. This was not relaxing and stressful.This was a prenatal massage. I asked that the focus be my back. I hardly received an upper or lower back massage.I would not spend my time or money here again.
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August 2023 by BEACH PROPERTY SALES
I was a member here a decade ago when I lived in town. I came back a month ago for a massage and it was ok. This time they booked me over the phone the same way I had before and never told me the new rate of $230 for 90 min massage which is crazy until after it was over. I called the next day to see if it was a mistake and a rude woman said the prices went up and that I must have been focusing on intro rates. I explained I was just there a month ago and no new prices were given to me & they knew I don’t live in the area and would be a non member. After she hung up on me I checked the website and the only way you would ever see this pricing is if you clicked the book online option which obviously I called to book by phone. I tipped 25% because I’m always generous and after I said that and they ran my card they said that was $300. I arrived 30 min early for the massage so anyone could’ve told me about the new prices at any time but they didn’t. They also had a sign saying free foot scrub with purchase of 90 min massage which I didn’t get and never saw until checked out. This place has a lot to learn about customer service and how to price things in line with competitors. I haven’t paid $300 even at 5 star resorts for a much nicer place and better Maasage. Just ridiculous.
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August 2023 by Moses Day
The quality of the massage was highly professional. This review is for their administration. Will not be coming back.I would leave a note to be careful of time and to get there early. They can take up to 10 minutes for their consultation which means that a massage is 10 minutes shorter than advertised.They seem to offer a no refund policy. So if you are late or take a while with the consultation that will be included in your time. I recommend asking for a rebooking in that case as they do not seem to be proactive with supporting you.The management is also aggressive. I asked for a discount because I got a 15 minute massage as they were closing. It was an understandable situation due to my naiveness but they chose to capitalise on this which was incredibly frustrating. Furthermore instead of communicating that they offer no refunds or to rebook they consistently implied that I was dishonest and that there was nothing I could do about it. I thought this was unprofessional as I had called to just inquire about my situation and was left violated as a dishonest person.Though to be fair I guess this is standard for the massage industry. I hope that this can be better communicated in the future.
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August 2023 by Kylee Patterson
Annetta is always amazing. She makes sure to ask what I focus on and does just that. I highly recommend her.
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July 2023 by Shari Perez
Absolutely love this place! I go to relax and get a little bit of self care in, and they deliver every single time. The front desk is welcoming and the Massage Therapist always give perfect massage and experience! I definitely recommend.
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July 2023 by Mariah Love
Took my husband here for Father’s Day! He loved it! I was able to book the appointment on the same day which was incredibly convenient being that most times and places were booked for massages on Father’s Day! Will be booking again in the future :) thank you again
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June 2023 by Ai Guut
Alvin is incredibly good at his job. Thank you. I will be setting a monthly massage now.
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May 2023 by Amy Luciano
Great location with many great therapists! Both Sherrika and Bailey are excellent and their technique works wonders in my trouble areas!
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April 2023 by John Gibson
I had a really bad experience with the Massage Heights in Charlotte, as they are all individually owned and the other locations do not assist each other. They directed me to the corporate office that was less than helpful. Be very careful about joining as a member of Massage Heights as they will take advantage of you, if possible.
