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November 2023 by B Garcia
Was a wonderful experience. They two lovely ladies helped us out and answered all of our questions. They also gave us some recommendations on mattresses and frames. All in all, it was an easy hassle free time. Thank you for helping us with our new bed.
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November 2023 by Kyle’s mom Kyle’s mom
Keane 5 stars ⭐️ I recently had the pleasure of interacting with Keane , and I must say it was a positive experience. He was knowledgeable but also genuinely interested in helping me find the right mattress. He took the time to listen to my preferences and answered all my questions without rushing me into a decision.No Pressure: I didn't feel pressured to make a quick decision, which was a refreshing change from some high-pressure sales experiences I've had in the past.
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November 2023 by Julie Howe
Pricing was reasonable. Keenan treated us well and spent time making sure we had the right bed to fit our needs. He also made sure we had every discount he could offer so we were getting the best value for our money
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November 2023 by Rachel P.
When I walked into this Mattress Firm, I did not know what to expect. However, I was pleasantly surprised to meet my Sleep Expert Shandrea. I received a warm welcome/greeting and then sge proceeded to ask me specific questions regarding my sleep patterns to help determine the best mattress for my needs.I was shown several options, all that would be perfect for what I needed, and I never felt any pressure to purchase during the entire process. I eventually settled on an adjustable Temperpedic bed, and I'm excited to receive it tomorrow.While I purchased a new bed, I received so much more from Shandrea and her Manager. An experience that you cannot put a price on. I will forever be grateful for these wonderful women I met today and the kindness shown to me. Thank you ladies!!!Shop this Mattress Firm for your next bed purchase. You WILL NOT be disappointed. It is an experience to remember.
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November 2023 by Don Simon
Keenen and Drea were great. He walked through the whole process very professionally. He helped us make a really good decision for ourselves. I would definitely recommend these two and your store to anyone.
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November 2023 by Mike Dillow
Keenan, our salesman, did a great job. It was a lot of fun doing business with him. We got just what we wanted for a good price.
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October 2023 by Crystal Andrews
Keenan was very knowledgeable about the mattress selections and made sure to identify the need. Once he had an idea of what my intentions were (guest room) mattress. He showed me some great options to try out. Also, he explained in detail my return and exchange options. Great experience
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September 2023 by judy hall
Keenan is a fabulous sales associate. Very professional and knowledgeable about their products thanks for all the help. Peter and Judy
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September 2023 by Stephen Tricoli
The salesman was very knowledgeable and nice. Had me try out a few mattresses and asked me about my lower back problems and which mattress would be the best for me. I got me a mattress which was decently priced and will be delivered at a time convenient for me. I am very happy with Mattress Firm.
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August 2023 by Mary Marley
DJ and Felicia were amazing. Took time to really explain everything and no high pressure sale at all. Shared options that would work best for us specifically. Highly recommend them!
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August 2023 by Lucas Grotts
DJ is very knowledgeable and helped us pick the right mattress for our guest room. He did not pressure us into the sale and was also very good with our 2 year old son as well.
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July 2023 by Chrysanthemum
Feefee(Felicia) was a ?% Pleasure. Superb customer service and attention to detail. from the time we entered the store to the completion of the transaction. She knew her stuff. She was very knowledgeable and explained in great detail the products in the store, in particular, the pillows. We went in needing pillows and Feefee made our decision so easy and stress free. Excellent service!!! Highly recommend.
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June 2023 by Tammy O
Felicia (aka FiFi) in the South Rivergate store was great. She helped us meet all of our needs. We picked up one mattress and the man at the warehouse was great, making it easy, and the delivery of the other mattresses went smoothly.
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June 2023 by G Flores
Great experience with Felicia, she offered many options, was courteous and prompt to response to my questions and concerns. She ensured I received all the information I needed pertaining to my order, mattress warranty, and delivery expectations. I felt heard and was trusted as a value customer.
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June 2023 by Michele Webster
Dj was awesome and not pushy! We went to the store a couple times over the course of a few months. We wanted to make sure we had the right bed. Dj answered all of our questions, made sure we knew the current sales and was understanding when we said we just weren’t ready. That’s why we went back to the Steele Creek Mattress Firm to make the purchase with him!
