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November 2023 by Gwendolyn Keahey
The staff is always courteous when I visit the branch and the mobile app is user friendly.
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November 2023 by L. James
Great customer service & products!
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June 2023 by John Greenfield
The notary can’t notarized
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January 2023 by William Wake
Stay away, I was convinced to open a savings account, was told to put 200 in savings account with them, years latter they took my 200, saying that they charge a $1 if you have under $201, the information to open a account was very misleading to open up a simple savings account, they wouldn’t correct it or give me my money, please don’t feel sorry for them because they small black owned bank it’s for a reason stay away
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July 2022 by Li Horne
The drive thru bank teller, pardon I forgotten her name, has the best customer service out of all of the members. Reginald Godette is one of the worse. He has a very “superior” single minded like character. I feel like he doesn’t try to relate and be understanding to customers like me. It’s about what he thinks he knows and not serving the customer who is also apart of community. We as black people have to stop that when it comes having higher credentials and I see it more than once here at this establishment. I lived in Greensboro and when I have problems at Charlotte’s branch, I call Greensboro tbh.
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June 2022 by Kelnisha Walls
This is by far the worse bank I've ever had. Specifically opened an account because it was black owned, but that doesn't matter. Bad business is bad business. They are not very helpful. Everything from online banking, to using the mobile app, to disputing transactions, transferring funds, getting a new debit card, withdrawing money from an ATM. Anything you can think of is extremely inconvenient. Do not bank here unless you need a savings account and don't want to access your funds.
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March 2022 by Kenneth Waldon
Doing a great job for a local bank. All of my needs have been met. They just need an opportunity to grow and develop
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February 2022 by Ronea Smith
I have been a member of this bank for over 3 years now, and they are horrible. I have experienced the absolute worse customer service the entire time. The branch managers all have way to much attitude and are not professional at all. That is for the old one and the new one. You can tell by there tone of voice that it is not going to be a pleasant experience, as soon as you get them on the phone. It saddens me because it is a black owned bank and I wanted to stick it out, however I can't keep giving opportunities to an ungrateful establishment. I pray in the future they would realize that customer service is very important and everyone deserves respect, no matter how big or small their account balance is!
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December 2021 by Sydney Lark
They are a local bank, so keep your expectations low. Customer service is always nice. But they are a little behind other banks in terms of technical services.Their credit card that they offer is not always recognized as a credit card and sometimes won’t bypass the PIN on card machines.Their card manager app is supposed to allow you to make your card usable outside of the US, but for the entire week I was gone, no matter how many times I called, my card purchases never went through. I had to CashApp/PayPal friends (they won’t connect to Apple Wallet or Zelle) or use my credit cards associated with other banks the entire time.My wallet got stolen on November 19th, I called that same day to have my card replaced. The person I spoke with said it could take up to 3 weeks. That was already a long time, but he quickly added that there was nothing they could do about it. 3 weeks go by, I call on December 13th and ask why I still have not received my card. The man explained that the order was put in but it can take up to 6 days to process before it ships. I asked if he had any information on when it was processed he said no. He simply kept saying that other banks were having the same problem and that I should just wait. I know other banks aren’t having the “same problem” because I got my other cards within a week of me reporting them stolen. So now I have no idea when I will be getting my new debit card.I have been very patient with M&F, but I think they are better used as a secondary bank. Maybe somewhere you can keep some extra cash. But it’s not really fitting as a primary bank for younger people.
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August 2021 by mSdubya Bme
My experience was pleasant and professional. I used the drive through window, there was no long wait in line ?.
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August 2020 by Ginger M.
Very nice bank! The people remember you and greet you with a smile. I wish they had ATMs in other locations.
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July 2020 by Mitchell Rivers
Very Perfessional Sevice and the Representatives are attentive. I enjoy being a member of this Bank!
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August 2019 by Kauawa1
My experiences at this place is that my cashier's check is lost and even after placing a stop payment on cashier's check I still have to wait 90 days to receive my own money.
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June 2019 by Paris Lowery
Ok overall banking experience. Room for improvement. They did try to help me with my issue. It just took a lot to get help from the right person.
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April 2019 by Carissa Abdul-Malik
Terrible customer service. I visited to open a business checking account. Prior to arriving I spoke with Candice. I asked for their hours and told them I would be coming Friday after work, since that was the day they stayed open until 6. I arrived at 5:30 only to be told that they don't open new accounts after 5:15. That would've been nice to know. I explained that I drove quite a way to get there. So the teller paged for someone to meet me.
