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December 2023 by Domenique ingram
Great customer service! From the time I walked in I was taken care of. The young lady works the front is amazing!! The whole team was amazing!! Got me in and out quickly
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December 2023 by keith griffin
This was my first time coming and it was so much better than going to the dealership. My car needed a 100,000 mile servicing and the price was better than the dealership. They are much closer than the dealership and customer service was excellent. Minor hiccup that was handled very professionally. I Will be coming back.
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December 2023 by Louise Smith
Alex was absolutely wonderful! Very informative regarding upcoming miles dependent maintenance that may come up. No pressure sales or trying to upsell me. Will definitely be using them again and would definitely recommend.
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November 2023 by frederick kennedy
I went in for a 1 hour job. It lasted 4 hours. I have had services done here before and then I stop going here for awhile due to the work wasn't done right or all the mechanics are not A1 grade. Well I said let me give them another try. Nothing hasn't change. They need to put the right mechanics on the jobs that they is qualified to work on so you would loose time, money and a return trip to get it right.
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November 2023 by Carol Adams
I went to Meineke and received exceptional service from Dennis. Although the store was very busy this day and you could tell his day was very challenging, he managed to serve everyone there and he kept a great attitude! After seeing how pleased the customers were let me know that my truck was safe and in great hands. The employees are very happy and helpful, including the workers at the front desk. They make you feel very welcomed from the moment you enter and when you exit. Great job Meineke!Services: Brakes
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November 2023 by Tina M
Marvin and the front desk lady went above and beyond my expectations. The customer service was excellent. Marvin thoroughly explained what services were recommended for my car. The front desk offered coffee and cookies during my wait. All the staff smiled and kept me informed during the time my car was being serviced. I highly recommend this location. I look forward to my next service.
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November 2023 by Eileen B
They showed me exactly what was wrong, ordered a new part, and had it the next day to install. Everything was in the time frame and for the price they promised. The fact that everyone was so friendly and professional was just gravy! Well done.
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October 2023 by Maury I.
i will wait to get my truck back to give you all the details. there should be a rating lower than 1 star. currently their service, quality and value is unprofessional. my patience has expired, 3 weeks of excuses is too much!!!
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October 2023 by John Thompson
Staff needs to learn how to better communicate with each other and customers when providing service. I was told that I needed a new water pump.I received pricing, and gave the okay, however, after waiting for 2 hours, the manager came to me and said “i gotta be honest, we aren’t going to get this done today”, after I was told the repairs would be complete.Ended up leaving the shop with nothing repaired. Found someone else to do it.Service: Oil change
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September 2023 by Nnisha Williams
My father booked a appointment for them Wednesday the man said he “must have forgot to put him down for a appointment” and asked did I want to book for tomorrow so I asked him WOULD THEY BE ABLE TO GET TO ME TOMORROW. He said of course, so I call just to make sure of my appointment today, the man tells me that they’re SUPER busy and asks if I can drop the car off….. drop it off for what when I set an appointment. Then they said we ask that our customers remain patient… this was my first time trying a menieke and it’s definitely the LAST.
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September 2023 by Ogechi Osuji
I went there yesterday, 8/29/23. I really appreciated the work that they did. Denni and Derrick were very professional, helpful and courteous, truly showing what it means to provide excellent customer service. I will be back to keep my car well maintained!!!
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September 2023 by kd cutie
**women are heard here**I’ve worked on my car for the last 2 years, I know my way around my car. In the past, I’ve been up charged, lied to, and men have tried to trick me into buying things I did not need. Here everyone looked me in they eyes, listened to my opinion on the car, treated me with respect and kindness, and did not SELL me anything. I received a free checkup for my car where they fixed my wheel well, filled up all the necessary fluids, checked all the belts and horns, and charged me nothing! They even gave me a list of repairs I will need done, without telling me I couldn’t do it myself!They were kind to my son too which is above and beyond. This may be the only place that I take my car from now on.10/10 service10/10 safety10/10 experience.Services: Tires
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September 2023 by Jasmine Martin
Dennis and Derek were extremely helpful with getting my brakes and rotors taken care of. I came first thing in the morning and they got my car right through! I was able to watch the work completed on my car from the lobby.Service: Auto brake replacement
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September 2023 by India McKinney
This location closes at 5pm on Saturdays. I called in to see if I can get tires (of my own) put on around 4:30, and was told by “Eddie” no b/c he wants to go home. I think this is very unprofessional coming from a company like Meineke, you’d think they would atleast provide great customer service after explaining my tires were about to blow out and I was 5 minutes away.
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July 2023 by Anusia Johnson
Matt at the Meineke on Freedom is really awesome! He was really professional and very thorough in making sure i understood everything I needed for my oil change and also explained the rewards program. I would recommend this location to Anyone! Thanks Meineke I will definitely come back!Services: Air & cabin filter replacement
