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March 2024 by sthefany leon
Great place! Jen and sara make the best duo! Always so friendly and makes you feel right at home ! Highly recommend !
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March 2024 by Meriam Sellers-Haynes
I have been a patient here for many years! Since the days of Dr Miffleton, before he retired. Dr Jessrun is amazing! Kind and caring, Jen is amazing always helpful with eyeglass frames, measuring and making sure I get the best discounts offered by my insurance.I've never had an issue at all! Always greeted with a smile and treated with the utmost respect!!!
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February 2024 by Chelsey Brooke
Absolutely horrible location and manager. The location made an error in filing insurance. Took me 4 months to finally get a manager on the phone to attempt to repair the issue. Then once Jen Smith the manager gets involved. She insulted my 67 year old mother, interrupts you as your speaking, and refuses to give corporate information or contact to escalate above her position. I would never recommend this business or location to anyone.
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February 2024 by Tammy Simpson
I highly recommend MyEyeDr on Independence Blvd. I had a wonderful experience here. The staff was friendly and the doctor was knowledgeable and explained the results of my exam in a way that I could understand.
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November 2023 by Brent Eudy
They were great!! Very friendly people and work hard to help you with your needs!! Highly recommended if you’re looking for an eye doctor!!
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October 2023 by Stacey Laney
I went in today for an eye exam knowing I would probably need at the least readers. Well I need full time glasses and I have no insurance and the ladies went above and beyond to help get to a price point to work!! Thank you so much for your help! The doctor herself is very nice and approachable and answers all your questions even if you think they are stupid questions lol. Again thank you for your patience and persistence of all you did today!! Looking forward to a new lease on life with my new vision when my glasses come in!!
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October 2023 by Debora Alexander
First they never called so after almost two months I called them for a fourth time. They say oh you have them they were delivered. I said no they haven’t. She then tells me they don’t have a manager she on vacation. I then asked for an acting manager. She claimed they don’t have one. She also would not give me corporate phone number. They finally said the glasses are there. This place is a joke! Don’t go here if glasses are important for seeing. Just don’t go! Blind in Charlotte for more than two months. I’d say adequate time to get glasses ugh!
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October 2023 by David ABC
Incredible staff and consistent experience every time. I drive 30 mins just to visit this location. Easy parking and clean environment. Jessurun is top notch. Hope to continue to come to this location for the years to come.
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August 2023 by Milton Kidd
The doctor slams staff are very helpful and friendly I can cause I couldn’t see or open my eyes because I scratched my cornea and the doctor most definitely help me again I would recommend everyone to come here 1000/10 will be coming back for any eye needs
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August 2023 by Virginia Alyssa
We have had some awful service at other eye doctors around Charlotte and were nervous to try another, but we were relieved at how lovely the staff was! I would recommend making your appointments in between the morning and lunch rush and after the afternoon rush, cause there is a bit of a wait, but once you are back the processes are swift and smooth. The doctor was super knowledgeable and friendly! Definitely recommend for your family eye care!
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June 2023 by Nina Barrett
Terrible customer service, don't honor a late grace period! I arrived to my appt 3 minutes past the grace period because of traffic and they were unable to honor my appointment. I also would like to note that there weren’t any clients in the office waiting/being serviced. Office is very small and is not up to date. This is the second time I've had an issue with My Eye Dr. Tried to give grace and visit a different location & I'm still unsatisfied with the service.
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May 2023 by Mrs Parker
My family has used this location for decades and never had an issue. In fact, I have referred other families to this practice. I have a large household and one of the key reasons I used this company was they were always able to accommodate our needs. I am so disappointed this time around!!!! They cancelled our appointments because there were multiple members of our family and stated "the system" did it. In addition to being transferred repeatedly with no resolution. This company is not one I would suggest if you have a bigger household. Sad to say they disregard their customers and have a who cares attitude. People forget that it's the little people who keep them afloat and to never judge a book by its cover because you'd be surprised who the author may actually be. With all the available options for affordable eyecare YOU THINK A COMPANY WOULD PRIDE ITSELF ON CUSTOMER SERVICE, CUSTOMER RESOLUTION AND MOST IMPORTANTLY MAINTAINING A GOOD REPORE WITH LONG TIME CUSTOMERS. HIGHLY DISAPPOINTED TO SAY THE LEAST!!!!!!!
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May 2023 by J SS
This office , Doctor, Manager., and Techs are all awesome . They are helpful and efficient .I have been coming here for years and bringing my children here since they were little ~ now grown. I don't understand the childish , hateful reviews. I also don't understand grown men and women acting like they ate literally haters and childishly disrespectful for their own ignorance . I have witnessed one of their tantrums in this office .Diregard those who bring bad into a place with great people.P.S. I am a former Optical Tech and Coder. This office doesnt make your glasses or mail out contacts that have to be ordered . If those labs a d companies screw up, Myer has no control over that, they can only try to remedy the problem by reordering .Also. Some people need to realize there are massive materials shortages ans lack of dependable employees in Every Industry Because of Covid! Hello ....10 stars ?Haters ? -13.3
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March 2023 by Brittney Ulmer
Yesterday was my first time going and the stuff was inviting and friendly. The doctor was amazing. She took her time and treated me like a human being even showing me a picture of my eye showing me everything was good. They stand behind their work! I will definitely be back.
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September 2022 by Kelly Pitchford
The Independence location has very friendly and helpful employees. It is a drive for me but I prefer to visit this location due to their customer service.
