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March 2024 by Lucy Delgado Pinos
Dr Cossia and staff are the best, I've been with them almost 4 years. I highly recommend this place
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February 2024 by Ashalina Giselle
I purchased eye glasses on 01/04 which were scheduled to be ready for pick up on 01/25. On 01/25 I called to see if I could pick them up but was advised they won’t be in until the next day which was 01/26. On 01/26 I called to set a time up to come pick them up in which I was advised they are on back order as they no longer make the frame I choose/paid for. I was also told that those who were working could not do anything about it as I would have to speak to the manager (Jeff) and that he would be in on Monday 01/29 to call back Monday. Welp today is Monday and I called and was told Jeff will be back Tuesday. It’s frustrating that there isn’t anyone in the store that can handle such matters/escalations. Because this is for my vision it would have been ideal to have a course of action so that there aren’t anymore delays. Although the staff have been polite with reponses to my inquiry I feel that due to the length of time “sorry” is no longer sufficient but a resolve would be. This is my experience.
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February 2024 by Jordyn Patton
This was my first experience at Myeyedr and it was disappointing. My eye exam with Dr. Coccia was great, but everything went down hill afterwards. I placed an order of contacts in December 2023 and I hadn't heard a response stating they arrived after two weeks like the associate stated they would. I call in regards to the status of the order in January 2024 and they tell me no contacts were ever ordered. I asked for a follow up and answers as to why that was because this meant that I lost my insurance benefits for the previous year. No one ever called to follow up or apologize for THEIR mistake. When I called to explain my frustration to the manager, there was no accountability whatsoever. I will not return or recommend this location.
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December 2023 by Stacey James
The staff at this location is just great. Jeff the new manager was patient and helpful. Dr Coccia is wonderful too. I would recommend this place for your next eye appointment and to shop for your new pair of glasses!
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December 2023 by Jakaline Mendoza
My first time at this location the doctor was very informative and guided me in the correct direction!Sara was very helpful and had so much patience in the buying process of my glasses.Will be coming back soon!
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December 2023 by Jon Rutlen
I had a confirmed appointment and arrived at my specified time. I was informed their "computer system" had a glitch and they had given my appointment to someone else despite me receiving 3 confirmation emails. They told me "sorry, come back another day". I showed them the confirmation email and they said they didn't care, the computer already gave my appointment away. Based on other reviews, this is a scam they've been running for over a year.
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September 2023 by Maksym Kuropas
This location has an incredible eye doctor, Dr. Thomas Coccia. Not only was he thorough in my appointment but took time out of his own day, upon learning of my aspirations for medical school, to sit down with me and give pointers from his journey about preparing for and applying to medical school. As an undergraduate freshman, that kind of advice and encouragement is invaluable. This is the doctor you want because he is truly invested in your care and success!
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August 2023 by Shannon D.
This location is the best in the area! I had some issues with a pair of my glasses and the Business Manager, Jennifer, was able to get me taken care of with no issues! She called me back immediately and was able to see me as soon as I came in office! Wonderful customer service!
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August 2023 by Osmin Smalls
Had an 8:00 appt. Called to say I was running a few mins late because of traffic. No answer. Got there at 8:12. Woman at the front desk said I had to reschedule. Tried to explain what happened. Then when I asked what the grace period was, she said 8:15. She could have seen me. She let me talk for 3 minutes so she can say it was 15 minutes late. I’m not sure they understand what it takes to take time off to make an appointment. Please don’t give your time to an office who can’t work with you. That means they don’t want or need your business.
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June 2023 by Dajonna Johnson
I absolutely loved this location. The Doctor was very knowledgeable and explained everything in terms for me to understand. One thing I like the most was my insurance coverage was broken down to me beforehand to give me an idea of what I was expected to pay and how much services cost. I took away one star because the sunglass selection was out of style. I've been to different locations over the years and they have had a better selection. Overall I will be returning and hopefully next year they will have a better selection of sunglasses lol
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June 2023 by Elizabeth Hyatt
The staff was so kind this morning and during all our visits. I read the opening time wrong and they helped me 20 minutes early pick up my son’s glasses so I wouldn’t have to wait. The doctor is wonderful and always great with the kids. Our whole family goes to the practice and we’re 100% satisfied with the quality of service and care! Thank you!!
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May 2023 by Chel Heffernan
Dr Coccia was very caring and attentive to my concerns. I felt comfortable and pleased with my visit. The Optician Ray was very considerate also. He noticed me sitting under a cold vent and suggested other warmer places to sit while I waited.
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March 2023 by jonathan mcdaniel
My 2nd visit here and both have started on time and Dr. Coccia along with the entire staff has been very helpful,friendly, and supportive of my needs. They have a great salesman as I’ve never worn glasses before but somehow he has gotten me to buy 3 pairs of them this week ??. I highly recommend this store even if you have to drive a few extra miles ??
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March 2023 by Brandi Wyant
Dr. Coccia is absolutely amazing. I have been going to this location for at least 5 years. Every experience with the staff and Dr. Coccia has been excellent. Today I went for my yearly exam and told him a few things I had been experiencing. He went through his normal exam to evaluate everything. Then he went through my options and what he wanted to try. He brought in a number of different contacts to test out in the office and see what would correct my concerns. We landed on two options, and he sent me home with both pairs to test before buying my contacts. The staff worked up the quote on both so I could take that into consideration as well. They put an on hold order to ensure I wouldn't have any issues with insurance. Honestly, the most above and beyond experience you could ask for. I have been wearing contacts for 20+ years and wouldn't trust anyone else.
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February 2023 by L J
Friendly staff but service is very poor . I would highly recommend going to any other location. Glasses ordered and were given to me with with no prescription in one eye. Came to check on the reorder a week later and found out the order was never put in. A week later when the order came in it took half an hour to pop the lenses in only to walk out and the screw popped out . service shouldn't be this challenging when dealing with vision care business
