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January 2024 by Sarah Jones
Dr. Suiteman is wondering and her assistant is amazing I love seeing them. I’m finally glad I found a great caring doctor
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January 2024 by Kenya SC
Dr Kevin courts is incredible and so is the practice. I’d give 5 stars if this were about him. My 1 star is for the PAs. Under no circumstances should their PAs be practicing medicine and treating patients. I’ve been coming here for years. The first PAs neglect ended with me being hospitalized for over a week 4 years ago. The PA this visit gave me an antibiotic that I discovered at a hospital while being seen for sepsis (due to the failed antibiotics) is meant for children and healthy young adults. I wish they would discontinue their PAs. I’m willing to bet a lot of these bad reviews are from visits with them.
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December 2023 by Katherine Currier
After a bad experience there yesterday, I received three separate phone calls and they worked to fix the problem. I was impressed by their response time and willingness to provide patient assistance.
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September 2023 by Wendy Arieta
Dr. Boothe is great! Takes his time to listen. His staff is very friendly and professional.
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January 2023 by Danna Rodriguez
WORST EXPERIENCE EVER! Staff is rude I was 5 min delayed for my appointment and no one was willing to accommodate when I waited for this appointment for weeks.
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January 2023 by Amber Nicole
Dr. Conway & her staff are blessings. I haven't had any issues with insurance billing. I look forward to my visits.
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December 2022 by Zara T.
Mixed feelings. The nurse I spoke with was thorough and personable. I felt comfortable during my visit. The office was clean. The front desk was rude. I checked in at 8:41 for my 8:40 appointment. I was told I was late and that they may have to cancel. The receptionist made a big fuss, calling back to see if they could still fit me in. It felt awkward, and it took more time for her to admonish me than it did to check in. Things happen, there's not even a 5 minute grace period?? I was told I had to get a physical if I wanted to establish myself as a client. I couldn't simply do a checkup. It's unclear if that's an insurance quirk or the office, but again, the receptionist seemed put out, sighing and perturbed. They scanned my insurance, even though I'd added it to my MyChart account the day before. And then I sat for 10+ minutes (it was a big deal that I was 1 minute late being stuck in traffic??). Again, past the front desk, everyone was great. They took good care of me during my checkup, and were prompt to provide initial test results. Weirdly, I was told I didn't have insurance on file. At this point, I'd provided it twice. What is going on? You still have to wear a mask in the office, which was fine. I wish I would've known to bring my own. Parking lot is a funny shape, when you turn in, stay to the left and park in the L shaped lot. You'll have to walk. Get there early. Apparently you can be turned away for being even 1 minute late. 2.5/5 stars
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October 2022 by Fatima Najjati
Nice staff at this Novant location. The male receptionist was very helpful. The nurse I saw was very caring.
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September 2022 by Katie Ramaker
This used to be my favorite practice that I’d recommend to all my family and friends. Unfortunately it no longer has the same level of customer service and so many of their wonderful doctors have exited the practice. After struggling to find parking and only one working elevator in the building, I was seven minutes late to my appointment this morning and was informed at check in that they had cancelled my appointment and I’d have to reschedule. I took time off work for this appointment and am extremely disappointed that this is the way patients are being treated. If this is the new policy, they should let patients know. I have been a patient for years and come to this office for all ailments but will be finding a new practice immediately.
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July 2022 by Jennifer Robinson
Clean and safe building. Highly recommend for medical care. Love the staff here.
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May 2022 by Danielle S.
Dr. Rodriguez was great and I had a smooth experience. I would highly recommend her.
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December 2021 by Ann Richey
I've been coming here for 13 years and it's just not the same. Went down hill fast and now looking for a new primary. Very disappointing to have to change drs after this many years.
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June 2021 by Keisha Townsend
This clinic is beautiful. They just finished a remodel and it looks great. My family has being going here for over 10 years. All of the Doctor are great except two of them. Dr Booth charges extra fees that the other doctors don’t and you are not aware of them until you receive the bills. The other doctor I can’t remember her name but she was horrible. She was yelling at me and just plain rude. I walk around until I found another doctor and I found a young inexperience nurse practitioner and she assisted me. Dr Mack is my family doctor and he is great. Which is the only reason I still go to the clinic. If he leave I am definitely leaving
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June 2021 by Addie Russell
Used to love this place. Since I haven't been sick in 3 years though, they are REJECTING me and forcing me to become a new patient... makes no sense. Apparently they don't care. SOUTHPARK FAMILY doesn't care!!!!! And since I don't feel well, they aren't accepting me as a new patient at all. What am I supposed to do? Definitely do NOT recommend them anymore!
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June 2021 by Patrick S.
I was very pleased with my experience. There was no waiting, and the procedures were completed efficiently and competently. The nurse practitioner was courteous and helpful, answering all of my questions. My test results came back to me in a fast, timely manner.
