O'Reilly Auto Parts offers a mix of experiences for customers. Many employees provide helpful and friendly service, assisting with various auto needs, such as checking engines and changing tail lights. One customer appreciated the extra effort made by an employee, who explained the process of changing a tail light in detail. Another customer found the store had the battery they needed after visiting other places, and the installation was quick and efficient. However, there was mention of an employee who caused delays, impacting the overall experience during a busy time. Overall, O'Reilly Auto Parts is recommended for its customer service, though there may be some inconsistencies.
Carlos is great, very knowledgeable and will help you find what you need
May 2026
Assistant Manager Raymond went above and beyond to help provide a fix for my hydraulic arm on my tow truck to get me back on the road... Great customer service
February 2026
Dennis Mejia is a awesome employee he went to the extreme to help me out. You guys are lucky to have him as an employee
