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March 2024 by Danyal “Sup3rDan” Wingate
Don't bother. Staff don't acknowledge you. Your order says it's complete on the app but the staff can't find it. It's been over an hour and they are just now remaking it.The store is full of customers with the same issue including door dash drivers with half orders standing here getting cold.
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January 2024 by Amad Ali
I ordered a Philly cheesesteak Papadia and the meat was uncooked at all and it had lot of cheese and the bread was burned.. step up your game bruh
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December 2023 by George Hamilton
Way too much cheese on the pizzas, and I didn’t ask for extra cheese. So much cheese that the cheese at the bottom layer wasn’t even cooked.Also front door was shattered and boards placed over it. Lastly the service was very poor slow to help get me my order. Overall review option, order dominos, Pizza Hut or get a frozen pizza at the grocery store.
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December 2023 by Sheila Truesdale
A little slow but very
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December 2023 by Steve Grant
This location is hell! Everytime I order from this location , the food and service is bad!! Part of my order was a Shaq-a-Roni Pizza and I got a regular large Pepperoni! Could have at least added more pepperoni and more cheese, since it wasn't the XL! I will be sure to change the location thru the App and drive a little
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December 2023 by tamica johnson
I ordered an xl pizza around 10-10:30pm last night. It said the delivery time was 11:15pm. Then it kept changing. Well when it got to 11:35pm I started calling. They never answered. The pizza was delivered at 12:15am This was my first and last time ordering from them. To add insult to injury, I received a text message saying due to their under performance, I could take 50% off my next order. Really??? I think not. You only get one chance for bad customer service with me. I DO NOT suggest this location, maybe try another because the pizza wasn’t bad, but it wasn’t hot. It was like they made it and it set under lights. $35 spent. Now I know better and you do too.
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December 2023 by Elegance Radiance
Hailey was wonderful, professional and very accommodating to me. Thank you for helping my students and I gave a great lunch.
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December 2023 by R.K. Leach
Have been going here for years, but recently it has gone way down hill. The guys inside won’t come to the drive thru window for 5-10 minutes even with customers waiting in line. No one ever answers the phone. Terrible service. Take your money elsewhere.
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November 2023 by Mildrena Houston
Hailey ALWAYS makes sure I have what I need when I need it. I order pizza for AFJROTC on Fridays. It's hot and fresh and she is super friendly. Papa johns freedom drive location!!
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October 2023 by Emma Sellers
This has to be the worst pizza I have ever gotten… it was overloaded with sauce and cheese. The crust wasn’t cooked all the way under the sauce nor was the overload of cheese melted. I ordered the pizza well done and still got under cooked. The service however was good and the gentleman was nice at the drive through. I never order Papa John’s and this was out of convenience and I will not order again
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October 2023 by Kevin Conway
Give them another try!I ordered october 2 2023. Something has dramatically changed about this location. Used to be one of the worst PJ locations, now it’s made a total 180. Pizza was delicious and came extremely fast.Would be 5 stars, but the delivery driver didn’t knock on my door or ring the doorbell, just left it on the ground.No clue what happened, but what an amazing improvement! Did yall get on Kitchen Nightmares or something? Keep up the good work.
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October 2023 by Allan C.
Great experience. Food was delivered hot and quickly to our hotel. Pizza was very good and driver did a great job!
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September 2023 by J GMAW
UPDATE FROM 2 YEARS AGO. .Tried this location again after 2 years and a few months ago, it got better, but tried to order via carryout tonight and there is a 2 hour wait...for carryout!!!...this location is again spiraling downhill. So they got better for 4 months then back to the same old way. Badly made pizzas and hours of waiting. I went to the Mt. Holly Calabridge location and they were awesome!!! Will order thru that location from now on. Freedom Drive...just close your doors!!!!DO NOT ORDER ANYTHING FROM THIS STORE. I have made my very last order to this store. When you place your order they do not give you the time of when your order will be ready until after you have paid for it. My order was scheduled to be ready in 2.5 hours!!! Unbelievable that a company cannot do a better job at making food than this. Never ever again will I do business here. Also, after placing my order I tried calling the store....I am still on hold and no one will answer the phone. Been on hold an hour. I guess no call in orders are being accepted. They have my money but refuse to answer a simple phone call. This store and management does not have it together to be in business. They need to close the doors.
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September 2023 by Andria Heathington
Store inside was closed while the drive thru was wrapped around the building. I wasted gas and time because I was working doing door dashParking: I parked next door
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August 2023 by Patrick H.
on Aug 20 at 8:30 pm they lock the doors they don't close till 12 which makes the long wait even longer
