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January 2024 by Shaquana Dupree
Absolutely horrible service . I ordered 15 helium balloons for online at 3:30 pm . Pick up time was 5:30pm . We arrived at 5:40pm & there were no balloons . They asked to see our order . We showed them & they say “Oh, this just got put in” . We show them that no , it was put in at 3:30 & where it shows our 5:30 pick up time . They say “We’ll we haven’t even picked out the balloons yet, it gonna be a 20 minute wait” . No sense of sense of urgency to fix their mistake , no apology for the delay , nothing ! It was only 15 black helium balloons. The walk-in orders were even ready , so what was the point of placing the online order . I didn’t have 20 minutes to spare , which was my whole purpose for ordering online. So I had to get a refund .Do better ! A situation that could have been avoided if people just did their job ! Do Better !
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January 2024 by Whitney Sansalone
ZERO STARS. I went in there because online it says an item is in stock. I go there and try to get help, wait In line for 15 minutes for them to tell me where the product “SHOULD” be. Well I had been there 2x and I couldn’t find it. Nobody could walk with me or assist or look anything up to see what aisle it’s on.AWFUL! Wasted 30 mins on a Sunday.
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January 2024 by Shana Evans
Not as much variety anymore
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January 2024 by Nasir Scudder
Even though it is one of the smaller Party Cities that I've been to, it still had plenty of nice products to choose from.
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January 2024 by Mildrena Houston
Had what I needed in stock, staff was friendly and informative. Clean store too, no cluttered aisles.
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November 2023 by Mia
Thsi store is usually convenient. There looking to have been some remodeling as shelve were changes so the aisle flow differently. Didn't seem easier to move about, but they may be because I'm just used ot the original layout. I didn't find everything I needed, but I was able to find the most important items. They were restockign shelves so some items may not have been put out yet. The associate who helped me find what I was looking for was friendly. Overall, I like the store.
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November 2023 by Lashanda Manson
This location do whatever they want. Waited in their long line for almost 20 minutes just to get to the front to tel me that the balloons I wanted to purchased could not be blown up because they are not accepting “walk-ins”. No solution(s) provided.
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September 2023 by gardenia johnson
My experience was great. All I needed was available. I love the variety
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August 2023 by Nicole Pollard
The store is always clean and the customer service is great. I am so glad they have more staff to assist with filling the balloons. The associates will always check if everyone is being helped.
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May 2023 by Aundria Pearson
The helium in the balloons did not last 12 hours.
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April 2023 by Luvleeh Poetiklocks
Always enjoy coming here! Always find something I need. Got items for my aunts bridal shower and more. Made a cute lil candy station from items from here.
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February 2023 by Robin Robin
Over inflated my balloons 25% burst. Only one person on register. Long wait time. Balloon stock was low. Apologized worker was a no show but customers paid the price.
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February 2023 by Robert Cox
The staff were very nice everybody was working to get the job done and I really appreciated that smooth in and out
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February 2023 by 7IFE LLC
I initially received good customer service until it was time for me to check out. Usually the employees will get the balloons situated before you leave the store. The Heavy set Female worker put together everything just fine until the last balloon which had lights to attach to it. She began to assemble it then dumped the task on another employee. The presumed manager stated that it may be faulty so I would have to get another one. I went to locate it for them to save them the trouble . The same Heavy set Female employee started to put together the ballon of us then gave it to me incomplete and told me that it would be best to assemble wherever I was going because it weigh the ballon down (which is not a problem n huh and actually would have helped) I was in a time constraint and followed the directions to the best of my ability right there at the counter l. The manager only chimed in to see if I had the instructions and to back the weak excuse of her co worker for not assembling the balloon. I gave them 1 star for their initial good service and the other for being semi cordial during the process. I more than likely will not be going back to this location (or any other one for that matter
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December 2022 by Sin Williams
I shopped here two times this week because it’s a convenient area. Bought balloons first visit cashier was very rude. Today I came back to have a lot of balloons blown up and no matter how pleasant or nice I was a different cashier much more rude then the first. I said thank you she walked away never said your welcome no have a nice day. This is the worst customer service store. I will never shop here again. Don’t think they care though.
