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January 2024 by Monique Mobley
Customer service was exceptional, I needed an item and the employee held it for me until I got there
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January 2024 by brad h
The staff is nice and helpful. The store does need more inventory though… I may end up looking elsewhere since they didn’t have everything we were needing.
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December 2023 by Lawrence Dorfman
Nothing special and a little pricey for the quality sry to say!
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November 2023 by Akmaral Sadykan
Very bad quality of balloons and service. I bought latex balloons with helium filling for party, and after 6 hours they were deflated. And nobody tell me that they work only 6 hours. They charged 15$ and didn’t change them. Don’t recommend
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November 2023 by E T
Overpriced and with little to choose from. Kind of messy and disorganized overall.
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October 2023 by Destiny Wright
Apple Pay wasn’t working in the store. The employee was looking dumb when asked if we could move to another register. Employees sitting around talking/ laughing instead of helping.
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August 2023 by Chavonne White
Aaliyah (I hope I'm spelling her name right) was AMAZING!!! I needed some balloons for the bride same day and she was very helpful and diligent in providing great customer service. She gave suggestions and provided a great service. Every time I'm in Charlotte and need decorations I'm coming if she's there! Thank you so much Aaliyah
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June 2023 by Karthikeyan Loganathan
It was not so great experience when you get to party supplies and to hear we don’t have enough staff. We can’t fill any balloons.It was so disappointing that they didn’t even consider a pack of 5 balloons. Just outright NO- we are behind 2 hours for the previous orders.It’s graduation season and they don’t have enough people to help.
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June 2023 by Moira Kate Clancy
Went in to purchase 2 balloons. Before I could look at the stock, the guy behind the counter said it’s a two hour wait for balloons. There were (maybe) 10 shoppers in the store and unless they had back orders of balloon orders, I didn’t really see much of that getting done. Ask the customer (in store) how many balloons they may want- if it’s less than X, you should be able to do it on the spot. If you can’t fulfill online orders due to staff- put a hold on it. Dang dude.(I now see another reviewer who stated this same issue- 6 days ago. A whole week of a 2 hour wait for balloons? Seriously?)
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June 2023 by Katie Pinchac
The store is huge, but every year I go in to get party supplies for either my husband or son and their themed party decor is always missing half of the items I need. I have the same issue when I go to get balloons as well. Last time, half of them popped when I was getting them in the car. It’s really the only “party” store in the area, so I don’t have many options.
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June 2023 by Collin Guy
Terrible service. It’s my father’s 70th birthday, and we as a family just got some terrible news. The “inflation station” refused a walk-in for a few balloons to make him feel better today. I won’t ever be using this location for anything again. Thank you Publix for squeezing us in, and for helping during a tough time for us.
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June 2023 by D G
Terrible service. It’s my father’s 70th birthday, and we as a family just got some terrible news. The “inflation station” refused a walk-in for a few balloons to make him feel better today. I won’t ever be using this location for anything again. Thank you Publix for squeezing us in, and for helping during a tough time for us.
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May 2023 by Fonz Richardson
I usually come here for ballons. They are about 2 dollars more than Publix, this is a more convenient spot to get in and out. Got the ballons without issue… overall good experience
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May 2023 by T P
Stellar customer service! Very happy with our experience. Aaliyah (manager) and Sammy went above and beyond. In a day when customer service seems to be suffering this team absolutely nailed it! Thanks again party city for making a very happy 2 year old
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April 2023 by Kam Lock III
Worse place I ever worked. Pineville store that is. Kelly my supervisor when I worked there was a j**** Policy says no phones on sales floor. 5am she would be on her phone talking to family. My fiance would send me a txt and I would quickly reply and Kelly would threaten to fire me for violating store policy. Told her she does it and a month later I was fired.And don't get me started on the Halloween time.
