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March 2024 by Stephanie Crawl
I would NOT trust anyone else to care for my furbabies. I have used them since 2015 when we sent our baby Molly across the Rainbow Bridge. Since we have used nobody else! I even drove to SC picked up my grand furbaby and brought her here to them.
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March 2024 by Mallory Bagnal
I could not appreciate Paws, Whiskers & Wags enough! They made a terrible time easier on me and were so helpful and kind. It truly helped me get through the day. Highly recommend.
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March 2024 by Stephanie Murphy
I just wanted to say thank you for taking such good care of my Molly. As hard as it is, you made it a little better
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March 2024 by Sylvia Rini
My family and I recently used the services of Paws, Whiskers & Wags for our 16 year old Yorkie, Riley. We can't express our gratitude enough with how well we were treated and the respect shown to Riley. We were also very taken aback with the lovely mementos such as Riley's paw print that was given to us. Thank you for making such a difficult timeeasier to bear.
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December 2023 by Autumn Osler
Amazing service was provided from customer service to being very patient and kind during this hard time for me. Everything was explained in detail and I was able to pick certain items I wanted for my dear rabbit Oosh. I got his ashes & a lock of hair that was included in the cremation price, I also chose to get his foot print for an extra charge. Prices are very fair. I highly recommend this place.
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November 2023 by Cody Taylor
Great experience from start to finish. Knew “the time” was coming, so I was fortunate to have made the arrangements several months prior having picked out the urn and other memorabilia for my dog. Was pleasantly surprised by the amount of information and resources that came with the remains and it truly felt like this company took everything personally. Can’t speak to the pricing as this isn’t something I’ve done before, but I felt it was fair having researched comparable services. I’d recommend their services and they’ll be the first on my list for future pets.
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October 2023 by Tyler
DO NOT USE!!!Incredibly unsympathetic and careless. Initially over the phone they just confirmed my info and my pets info and asked if I wanted a paw print to which I replied yes and gave them payment on the phone. I was never asked about an urn or any other arrangements. They delivered her remains back to the vet which was an additional charge and a service I didn't ask for. I couldn't find a paw print anywhere and checked the bill to confirm it was on there. I called them asking if it was misplaced or something. They called me back later stating I gave unclear responses when they were setting everything up and no paw print was taken. I'm not sure who got confused though because the bill and myself seemed to think there would be a paw print. Since I will never be able to have a paw print for my puppy they graciously offered a refund and asked if I wanted to speak with a manager about it. I stated I would speak to the manager if they had anything they wanted to say about the situation and the receptionist just gave me a refund and a sorry about that.
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August 2023 by Cherie Heinen
I have used this service a couple times before, in 2021, however they seem to have changed a couple things. Their staff is very friendly understanding. And compassionate. However upon picking my sweet Rusty up this week I was disappointed to find his ashes in a velvet bag and not a beautiful decorative tin as in the past. The paper bag was also of lesser quality but that didn't bother me near as much as receiving my baby's. ashes in a velvety bag. Perhaps this is an attempt to increase sells in their overpriced urns, or perhaps its just a cost saving measure, I'm not sure but it was disappointing.
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July 2023 by Taylor Baker
I’ve lost two of my best friends. My dog Ares in 2018 after battle with heart failure… and just recently my cat Tate who unexpectedly passed away. Missing them so very much. Both times they were sent to Paws, Whiskers, and Wags to be cremated and each process was comforting. They came back to me in a timely manner, and in the most precious carved wood boxes. They provide little keepsakes to keep your baby close and it means everything.As unfortunate as the meeting is, I am happy that you take care of my babies.
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July 2023 by Melissa Eldridge
I gave low stars because I'm sad ? I got the pups pawprint memorial and urn after her passing. It looks like a fourth grader completed this task. I received a soft, blob [draw a cirlce with your eyes closed] with fur, dirt, scabs stuck on both sides. No name nor in a leather keepsake as advertised. I can't return or reorder better prints on account of she's ashes now. My broken heart says F these people for playing games for profit.
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June 2023 by Katie Camille
I cannot thank Paws, Whiskers & Wags enough, especially Kevin and the two wonderful women that were with him. My mom's dog died suddenly at home and we had no idea what to do. My husband called over 10 places and Paws, Whiskers & Wags was the only company to return his call. Kevin and his team came out to pick up our baby after hours and were so compassionate, kind, and gentle with the process. Thank you so much for handling Gerbe so gently and with dignity. You made a hard process as easy as possible for our family. I would give them 10 stars if I could.
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April 2023 by Katrina Ratliff
Please do not use this place. They are very disorganized. My emotional support dog Trinity passed suddenly on March 16th 3023. My vets office uses this service so I left her to be cremated at my vets office. On the 22nd of March around 3:45 I got a missed call. I did not listen to the message, but as I was expecting a call about my dog I called back. It was Paws, Whiskers and Wags. The woman answered and upon hearing who I was told me Biscuit was ready to pick up. I told her my dogs name was Trinity. She apologized and said, I see she is coming Mryrtle Beach. I replied I left her at Banfield in Fayetteville, NC. I can't remember much after that. I stepped outside from work and called my vet. They told me they had just sent my Trinity that day. It was another 9 days before I got her back. I had two lost days of work with migraines from stress. I went back back and listened to the voice mail. I have it saved. Yes, the woman called my phone using a wrong number. If my phone number was on Biscuits file then I am sure my info was not attached to my dog.Strike one was was calling me wrong and leaving a message.Strike two was not double checking my dogs name before telling me the wrong dog was ready for pick up.Strike three was continuing to tell me the wrong place where my dog was coming from.I don' t care how good a tag is, if none of the information in the computer is right then they may as well throw it all away. . To Avoid a horror story like mine and trama to add to your grief please find another pet crematory. And I do pray Biscuit made it home.
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February 2023 by Heather Haas
No one wants to have to experience their pet crossing the rainbow bridge but I’m so thankful for paws, whiskers and wags. Our beloved guy Raleigh passed in his sleep this week. We brought him to Banfield Wednesday morning when they opened and they partner with this company for cremation. A few hours later a really compassionate man called me (I wish I could remember his name) to let me know Raleigh was now in their care and walked me through the process so I knew what to expect. We picked up our ashes on Friday from Banfield. We have a beautiful urn, a lock of hair, and a heart with seeds to plant. We also paid to have his paw print and name in a leather bound book. So impressed with the compassion and level of service during such a difficult time.
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January 2023 by Cara Aylor
With the sudden passing of my dog, I came to them and they were so wonderful. They were compasionate, they explained everything clearly and ensured we got everything we wanted to keep our memories of our baby girl. 10/10 recommend!!!
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December 2022 by Evelyn Rink
My Beautiful Fur Baby (Lil Boy) passed away on 12/10/2022, This is the first place I called, and The guy I spoke to was so Soft and compassionate, he told me they were closed but welcomed me to come in on Monday. I called a few other places because I wanted it done asap, but everywhere I called was nowhere near as compassionate or spoke to me in a way where they understood how important and sensitive this process is. we as a family decided this was the best place to pay our final respects to our precious family member.
