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March 2024 by Susan Fletcher
The price was great and the gentleman Tony took very good care of me. They have a new customer.
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February 2024 by Mystic whisper
Awesome customer service and clean truck that smells good. ?? This is the first time I’ve rented a truck that smells good and was clean inside.
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February 2024 by Cris Mt
Reliable, fast and guaranteed.
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February 2024 by P S
Quick, easy, painless. The exact opposite of Budget just down the street.
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February 2024 by Haley McCarthy
I had an easy and positive experience here. Also wanted to shout out the guy working today. I think his name was Kent? You can tell it was one of those days where everything was going wrong and all of it was out of his control. Despite that, he handled everything really well. It’s refreshing and nice to see someone in a customer-facing role go above and beyond to try and resolve a situation caused at the corporate level. After the last few years, that seems to be lacking across industries so just wanted to shout him out.
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January 2024 by Edwardo Beanz
I do not care for Penske truck rental at all. No, thank you.
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January 2024 by Tawain Jones
They are the worst! Totally ruined my 2023 holidays! They held up funds on my credit card, for a truck they could not provide, thereby hindering me from renting elsewhere. The corporate office blamed the local office and the local office blamed the corporate office (the old pass the buck game; zero accountability!)! It's been 7 days and I have yet to receive a refund. All they have to offer are "I'm sorries"(which they are!), apologies (that don't help my situation!), and/or rhetoric (oh, you'll get it back in 3-5 days. Now it's, oh , you'll get it back in 3-7 business days. Which is it?! If you're going to be ignorant, can you be ignorant on the same page?!) If you want to be stuck like Chuck, rent with Penske! If you want to get to where you're going, ??♀️ like the plague!!!
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October 2023 by Manuel Saldaña
Terrible customer service here. When I got there, no one helped me to detach the car carrier from the truck. I got ping pong between two workers who just refereed me to the other and neither of them helped and we were the only customers there at the time. Luckly my brother-in-law and I figured it out on our own. We had to detach the car carrier so we could drive to the apartment to empty the truck out without the car carrier in the way. One of the workers then tells us we can park it in their gas pump when we come back as they will probably be closed by the time we're done. A few hours go by, we get back, this time I'm with my wife, and I park in the gas pump. A younger worker hand signals me to move quicker as he is flailing his hands wildly. I'm like OK. He's pretty far away. I park, go to drop off the key, and the young worker passes by and my wife catches him insulting us with another one of his coworkers. She confronts him, and he starts arguing with us. He states that he didn't want me parking there, I told him that's where they told me to park earlier. He says very rudely that this is now, and I can't park the truck there. Talking to me like I'm a little kid when I'm clearly much older than him. Now I just drove over 14 hours and I don't feel like arguing so I tried to defuse the situation, but the young worker was very combative and rude and even said the work he has now is much harder than my long drive, like what?! I just said have a good day and made my way out of there. He was basically calling us stupid because I couldn't read his frantic arm flailing signals lol. If I had the energy at the time, I would have gotten his name and reported him to the manager and gone full Karen. That is no way to treat a customer. Just a terrible experience and terrible way to end the day.
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September 2023 by S P
Great service staff. In and out w no issues
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June 2023 by vernetta baxter
I normally use Uhaul when I get ready to move my items. However, this was actually my first time using Penske and let me tell ya… I’m glad I did! The price is affordable and the whole process was easy. I will be back…Thanks a bunch
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May 2023 by Kalev barraza
Richard was awesome he made my experience of renting a truck for the first time so much easier, gave me multiple options, never sounded pushy and trying to upsell, very honest guy, that has a great attitude towards work, with great costumer service! Which is really hard to find nowadays, my experience was on April 17th 2023, if you are looking to rent a truck, do yourself a favor, go this Penske and ask for RICHARD!
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April 2023 by Bridget K.
First time renting w Penske we had a one way rental to NC & the KOP store was extremely helpful - truck was new & clean!!! Will definitely use in the future!
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April 2023 by Mike Rhoades
This is the third moving truck I've gotten in the last months. The first two were U-Haul. This is actually the first time I've ever used Penske. I'll definitely use Penske going forward. The prices were better and I love the onboarding process and how they handle paperwork and everything.This location is a really good one. A guy named Justin James helped me out and got me checked in and on the road. He was a really nice guy, very professional and helpful and made the process very pleasant and easy.
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January 2023 by Sophia Ege
$10 per gallon used. Never saw that anywhere in the contract nor was it ever mentioned. $123 for a $30 rental!
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January 2023 by Britni Alatorre
Justin James IS THE MAN!!! This is the second time in a year I’ve used them and I am telling everyone and will only use this company from here on out. He is professional, patient, understanding, and assisted a struggling healthcare student/fellow. Thank you from the bottom of my heart Justin. You’re fabulous and I will be happily giving my business to y’all again because of people like you.
