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April 2024 by Kim Golden
Received order earlier than expected. The driver called me to let me know that he was at the house (we asked that they "don't knock" and a contactless delivery (our dog goes crazy when she hears the doorbell).
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March 2024 by T B
Always a long wait.
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March 2024 by Andrew Adams
There are ZERO good Pizza Huts in Charlotte.
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March 2024 by Omar Lino
I bought 2 pizzas online when I sent my daughter to pick them up. They only gave her one when I tried to call back. They kept on hanging up on me. I could not reach him through email. Or phone horrible, bad customer service, they would. Send me to a call center and wouldn't I help me at all?
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March 2024 by Jade
Go ahead and shut this location down. Pizza Hut has been declining. The manager Shakira doesn’t hold the position of what a manager chosen to represent a business should be. She is rude and doesn't know how to treat someone like they’re a human. She is the reason this location will never improve. Very disappointed in the image Pizza Hut is creating by hiring people who don’t care.
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February 2024 by Janice Marie
Multiple bad experiences here. Order 25 min before arriving and part of the order still wasn’t ready and had to wait 15 more min. Avoid if possible.
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January 2024 by Wayne Phillips
I called to place an order and the person who picked up the phone and hung up on me twice. Then I called again and they sent me to the call center this location is so unprofessional. They need a new management or something because this isn’t okay. Idk where the customer service is here but yeah it’s not
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January 2024 by Ashlynn-Elizabeth McDonald
I WISH I COULD GIVE ZERO STARS! The staff is a complete joke. I have had to go in there three times as a third party delivery driver and it would take forever for them to acknowledge me let alone way too long to hand me the orders (which affected how much money I made). The past two times I was in there the phone rang NON STOP and the employees huffed and puffed and made comments whenever the phone would begin ringing but not a single one of them would go to answer it- EVEN IF THEY WERE RIGHT BESIDE IT! The appearance of the store was unkept and the appearance of the employees matched that. Aren’t they supposed to have uniforms or something or at least sneakers? They were in sweats and crocs. I am appalled and don’t care if it messes with my acceptance rating- I WILL NOT BE TAKING ANY PIZZA HUT ORDERS… LET ALONE ORDERING FROM HERE MYSELF!!! Every single one of them should be fired.
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January 2024 by Chad Morris
The employees were impolite, slow, and upset to be working. They all sighed and complained when the phone rang. That low level work ethic will translate to low quality food. Just order from the next closest location it will be faster and better.
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January 2024 by Carl Mclean
I ALWAYS read reviews BEFORE I order from restaurants. So glad I did. This entire chain is a joke. BTW, I never ordered and NEVER WILL.
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January 2024 by Brittany Abrams
All I’m gone say is a complaint has been filed. Whoever the girl is answering the phone needs to be fire. I asked to speak with a manager after this same individual got my order wrong that was placed on today’s date January 4th 2024 . She placed me on hold and hung up. I’ve called multiple times after and was immediately being placed on hold with no greeting then the call would disconnect.
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January 2024 by Crystal Baucom
They suck
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December 2023 by Darrell Gledhill
Terrible!!! Showed up to pick up my order and the doors were locked lights off. Called store number and was told the did not open until 1pm however hours on door say 10am-12am. I waited until 1, workers didn’t show up until after 1. Doors remained locked until 1:20 before a worker poked a head out to ask customers standing in front of the store waiting on their orders what the name on the orders were, then they went back inside and locked the doors again! There were multiple customers waiting outside for the food they had already ordered. I placed my order at 12:19pm online and did not receive my order until 1:28pm.
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December 2023 by Amanda
Went to pick up an order as a 3rd party delivery driver. Went in and the place was dirty. A worker looked over and and saw me her eyes got big like she wasn’t expecting to see me there then she went and hid in the back for 15 minutes and no one acknowledged me.
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December 2023 by Jasmin Gaines
Will never order from this location again My order was 20 minutes late when I called in to see when it would be here I was hung up on I called back and was placed on hold for about 20 minutes when the food finally arrived the breadsticks were burnt and the pizza was doughy.
