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March 2024 by Van Sustar
Ordered my food at 8:00 pm they sent my food with an Uber and I received half of my order at 9:36. The driver spoke no English and claims they didn’t give him the whole order which was done through google translate. Even though the receipt clearly stated what I ordered. Spent 50 bucks with a 9$ dollar tip thinking it was for a Pizza Hut delivery driver not Uber. Spent another hour contacting Uber and trying to contact the store. Uber said they cannot help because Pizza Hut took my money and info. The number to call the store is just a call center that takes your order not even the actual store. No one from the store ever answered after being transferred from the call center 4 times. If u like Pizza Hut I would not do delivery as it will probably be an Uber with half your order and doesn’t speak English. This is why I quit ordering from the other chains because of Uber and now this chain also. It’s a shame they charge u a delivery fee which I would assume Uber takes some responsibilities as they agreed to deliver the order. I am out 60 bucks total got half my order that was soaked from the rain. Food was also cold after an hour and a half waiting.
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March 2024 by Claudia Baxter
Pizza Hut missed their delivery window by more than 30 minutes. The pies were dead on arrival.
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February 2024 by Rain Royaltyy
Very unprofessional. They just canceled my order without notice when I went to pick up my order they immediately told me they were closed didnt try to see if i had placed an order at all, then when im trying to explain that I placed an order the big black girl behind the counter goes "whats the problem?". I mean really what kind of establishment are you guys running there ? It's a very poor standard store, also I'm glad my order was canceled the lady at the front counter looked very unsanitary. As well as the other employees were congregating and eating meanwhile telling me my order is canceled.
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February 2024 by Strawberry davis
Order always wrong costumer service tha worst night shift! Marquita tha manger no better big black girl wrk @night that run
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February 2024 by cassie davis
Order always wrong costumer service tha worst night shift! Marquita tha manger no better big black girl wrk @night that run
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February 2024 by Hospice Hospitality
Why you they have the biggest most rude employee working the counter on the phone with her friend while at the
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January 2024 by Oneyda Palma
They cancel our order every time we place an
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January 2024 by Hector Herrera
You walk and lady asks for your name and without checking the orders to see if yours is in there she says it’s not ready. I looked at every order go into the waiting proofer and none where mine. I waited 30 minutes then she decided to get up to check and my order was just sitting there meaning it was in there since I walked in and I didn’t know you could work in bubble slippers. Seems like she just wanted to be comfortable. I’m sorry but bubble slippers are a hazard. On another note so many I don’t have that name I don’t have that name. I decide to leave a nice tip for my carry out but by the looks of it didn’t help. I knew I shouldn’t have ordered from Pizza Hut I had a gut feeling cause all the ones in my area seem to employ the same type of persons. I have video of the person wearing the bubble slippers
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January 2024 by Trevor Todd
Great
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January 2024 by Kimberly Sears
Would give 0 stars but Google doesn't offer that option. I cancelled my order after 1.5 hours. Received a text from Door Dasher about 10 min. later and I called him to let him know I cancelled the order. He said he would "unassign" it. About 10 min. later I receive another text saying he picked up the order and he was on his way. I texted and told him I cancelled it. He delivers and I meet him in the driveway and reiterated that I cancelled the order and I was not taking delivery of a 2 hour old pizza. He said he would return it to the store. I receive a text a few minutes after he leaves (with the pizza) saying that he confirmed that he handed my order directly to me. Contacted both Pizza Hut and Door Dash about this scam like situation. I'll see if I get my refund or if I'll have to dispute with my cc. Will never order from the Albemarle Road Pizza Hut again.
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January 2024 by Nowah Thompson
The lady here was very rude and didnt even try to accommodate me in any type of way. the food tasted old and nasty, wasnt fresh at all!!!
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January 2024 by Derex Dashiell
Hello, I placed an order in person and the lady who served me at first treated me well, then it took 23 minutes then I delivered the order and I asked her for napkins and she had a bad face and she gave me napkins that clean my hands and my face like I was a dog, he gave them to me and the treatment is not fair, as I was drugged, my order was placed at 3:38 pm on 01-01_24, it was the worst.
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January 2024 by Nurag Poudyal
Took over 2 hours to arrive. Was out for delivery for an hour. Ordered Big New Yorker. Hardly any pepperoni and of course cold. If you can imagine what leftover school pizza tastes like that was it. I won't be ordering from here again. Very disappointing.
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December 2023 by randall mckinney
I love the $7 deals. Great food for the price!
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December 2023 by Trevor Burke
Ordered 3 pizzas and it was burnt. I’ll think twice before ordering again. At least my order was made correctly.Parking: N/a
