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April 2021 by Skyy Timmons
The team was awesome!! There was a bump or two in the road and those issues where handled accordingly. I’ve rented from them a few times and will do it again.
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April 2021 by Chiquila Parker
Manager was really rude and snobby.
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August 2020 by Brian Torres
Good service
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February 2020 by Irene Caputo
Still haven’t heard from the Store Manager...Irene Caputo
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December 2019 by Shamita Thomas
THE WORST CAR RENTER SPOT IN CHARLOTTE NC......THE STAFF IS RUDE!!!! PLEASE BE CAUTIOUS RENTING FROM THESE PEOPLE......THEY WILL TELL LIE JUST TO GET YOUR DEPOSIT......WARNING!!!!!! PLEASE DONT WASTE YOUR TIME OR MONEY
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December 2019 by Qwan Brodie
This was by far the most terrible experience I've ever had with a rental car company. The customer experience is absolutely atrocious. The lady I worked with was extremely rude and seemed very bitter. DO NOT RENT FROM HERE or it will probably be your biggest regret ever with a rental car company. I luckily decided not to go through with renting from them after witnessing someone ahead of me experience an even worst customer service experience. Once they swipe your card there is NO RETURNS.
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November 2019 by veni, vidi, Vici
Possitive reviews here look fake. The bad ones are the real ones. Beware
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November 2019 by Suzanne Mahady
Very poor customer service, they like taking your deposit and them making up nonsense so they don't have to return your deposit.DO NOT RENT FROMTHEM, the manager and owner are cowards.
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September 2019 by Tynee Campbell
They are very unprofessional here they tried to charge me for a ticket from someone who previously rented the car than on top of that they kept my deposit of $151.00 talking about the car was extremely dirty than when i called to try to speak to a manager she said she couldn't give me his last name will be contacting my lawyer about this and making sure i get my deposit back...... never rent from here
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August 2019 by JO JO
They don't deserve one star! Customer service is terrible, along with their recked, dirty out dated cars. This place is unprofessional, I don't know who hired these rude people, but they are definitely making this business look back, I wouldn't be surprised if this place got shut down tomorrow! very poor service!
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December 2018 by Karen Brenner
Do not use this company! They rented me a car for 2 weeks. After breaking down on day 2, they had only one replacement car available, which was not comparable. They refused to refund the remaining portion, and told my husband to come fight them!!! Will be contacting the Better Business Bureau. These people are scam artists and should not be in business! Buyer beware....
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December 2018 by Marcus Rob
Please do not rent from here.
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November 2018 by Marcus R.
Please do not rent from here. The staff are VERY nice and professional, and they DO go above and beyond, but we the experience soured after returning our rental. We booked a van for five days to travel to MD. With fees, taxes, and a package for unlimited miles, I paid over $750 (which I felt was already extremely steep), including a $150 deposit. Promised to return the vehicle with a quarter of a tank of gas, etc. The vehicle had over 164K of miles and several lights came on during the trip (brake lights, tire pressure light, check engine light, etc.) and I didnt complain. I did report the issues this morning as a show of good measure. Upon returning the vehicle this afternoon (with 75% tank of gas), I was told that I would NOT be getting my $150 deposit back AND would be billed $99 for allegedly going over my mileage. This makes zero sense to me since I was under the assumption that I was granted unlimited miles. In the end, paying $850 here for using a van for five days isnt worth it at all. And their mileage policy is garbage. I was VERY Much in support of this company last week but now, I am AGGRESSIVELY warning everybody to please avoid this place at all costs.
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October 2018 by Merry Nelson
We highly recommend Prestige and will tell all our friends about their excellent service!
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October 2018 by Amber Thomas
Highly recommended for car rental needs! No hassle & haggling. Great rental options and prices. Will definitely come back!
