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January 2024 by Fam Lanham
It's terrible! My trailer was broken in multiple times and ultimately it was stolen. I wouldn't recommend this place at all.
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November 2023 by Amber Sims
First of all, I was under so much stress when I had to move my stuff in. Helen really took her time letting me know what storage unit would best fit my needs. We had a heart to heart as well and I really appreciated her in that moment! Customer service was superb and overall, I’ve had a great experience with Prime Storage on 9400 Bob Beatty Road. I would highly recommend to anybody needing storage space.
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November 2023 by ShawnKnows !
Had the best experience as this was my first time renting a storage unit. Worked with Blake and he got me squared away. I definitely recommend!
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November 2023 by Lorna Dennis
Initially we enjoyed storing our goods at Prime Storage (we were there for almost 5 years) however last summer the air conditioning in our climate controlled unit went down. I brought this to the attention of management twice (the temp in our unit topped 97 degrees regularly) and was told the air conditioning unit was being repaired. This past August I went to my unit and it was extremely hot. I went to check the temp on the thermostat located in our building and noticed they had placed an opaque cover on the lockbox so that you could not see the reading. So I paced a thermometer inside my unit and as usual the temperature was over 98 degrees. I again called the front office and was told by Helen the manager that she would put an order in to repair the air conditioning unit and find out what could be done for us (because we had been paying a higher rate for a climate controlled unit this entire time and clearly our unit has no air conditioning to control the climate for my event furniture) and she would get back to me. She never did, so I went to the office personally and another manager (Aja from Burlington was filling in while Helen was on vacation). Aja spoke to a regional manager and arranged to have us move to another unit where the air was working and give us a fixed rate of $302 for the unit for our troubles. When we went back to schedule the move of our items, Helen was back and completely disregarded the terms put in place by Aja and the Regional Manager. As a result my husband and I spent last Saturday moving our items to Extra Space Storage. We were at Prime for almost 5 years, never paid our rent late and Helen preferred to allow us to move out as opposed to resolve this issue. It is the principal of the matter for us. We gave Prime Storage every opportunity to make things right and tried to resolve the issue first, but the way we were treated is unacceptable and left us feeling not valued as great customers. I suppose Helen does not value the customer she knows will pay the rent as much as the one whom she may be able to charge a few dollars more, but may not be as consistent or long term as we were. If Prime Storage wants to dispute any of this, I have videos of the thermometers in our unit showing the sweltering temps, the opaque lock box covers in our building as well as messages from the manager promising to resolve the issue before going silent. I am sorry that it ended this way, but the new property manager and the Bob Beaty Road location in Charlotte NC is clearly more interested in numbers that relationships.
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September 2023 by Jeffrey Davis
It was super easy to get a unit and was also super easy to check out. The manager Helen was very nice and helpful. Would rent a u it here again in the future if needed!
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September 2023 by Aaron Geter
I had a great experience at this location. Its not often now a days that you find good customer service, let alone employees who show up and want to work. I had the pleasure of interacting with a Blake Monger. He assisted me immediately and with great care and professionalism. He was very articulate in all of his points and explanations. Add on to that, he is a great listener. I’ll definitely be recommending this location to all my friends & family in the area.
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September 2023 by Alicia Goldsby
Clean spaces and convenient location.Excellent customer service! Helen was on top of everything, very helpful and answered all our questions. I would recommend this storage facility to everyone.
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September 2023 by Craig DeVaughn
Absolutely perfect location and storage space for what I needed.Glad I got to speak to Helen because she was nice and I got the info I needed no problemI had issues with other staff here before but now new management and I’m happy to have them
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September 2023 by chad trammell
Find somewhere else to rent space...been through at least 3 managers since Prime purchased this facility several years ago...all of them absolutely terrible in customer service. They have 2 gates and keep one gate closed 6 months out of the year due to disrepair or "just because ".
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August 2023 by John Purnell
Not many times do you come across excellent custome service, but I have with Prime Storage. The lady who works weekends is extremely knowledgeable, courteous, friendly, and answers all questions with a smile. It is always a pleasure when I come by the office at Charlotte,NC on Old Statesville Road.
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August 2023 by Ann Orton
I would have given this facility a lower rating until I met the new manager, Helen. The previous personnel were difficult and non-responsive. Helen was a joy to meet. 5 star service
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July 2023 by Steve Hall
Been there since before it changed hands. I had a locked in rate the more than doubled in less than a year, I’m not staying around for another price increase. It sucks that loyal consistent customers are treated worse than new ones. I’ve had a unit there for almost 10 years….I can get an indoor unit with A/C for less than I’m being charged for an outdoor unit that has ants, mice and other bugs, and the occasional worry that they will pressure wash under the door and stay mud all over my stuff again. What a shame, I miss the old owners….
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July 2023 by Josephine Parham
Lamon handled me very professional. And helped me save items. I'm definitely referring him.
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June 2023 by God bless Gza
La'mon and Bill were very professional and helpful. I was able to meet my needs, they followed up on my request and I recommend their service. Thank you guys for all you do. Betty rd Charlotte nc was were I recieved 5star service management was outstanding great job guys
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May 2023 by Freida Mangum
Lamon introduced himself to me and was very professional and informative about the storage. He offered his assistance to me if ever needed. Thank again for a warm smile
