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March 2024 by ledon barber
Trisa is funny and nice
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February 2024 by Lewis Mitchell Jr
Truss was great n funny
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February 2024 by oz. a
Very nice and attentive representative Tina and recently updated facility.
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January 2024 by Cleeury Valladares
I like to say Thank you Trisa for your help!. Trisa is very professional and attentive everytime we need or have any questions.
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January 2024 by David Barragan
Trisa is awesome, really knowledgeable and informative
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January 2024 by sophia hallinan
Don’t bother making a reservation. I made one for today about two weeks ago and someone informed me just today, on the move in day, that reservations don’t mean anything and somebody else can take your unit if they get there first. No one explained this to me and I am in a very screwed up position now that I have no storage unit. I would’ve paid for it in advanced had somebody simply TOLD me that anyone can take your reservation that wants to.
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November 2023 by Jill Burkeen
Ms. Kim is AwesomeShe's always smiling. She's very professional, courteous, caring and understanding. She helped me with adjusting the storage price. I've been a part of this property as a customer since 2006. She's Great. Thanks Kim!
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October 2023 by David Alexander
Trisa is funny and helpful. And Atwauna is great too
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October 2023 by Samuel Davis
Thank you Trisa for the amazing customer service and for letting me see the storage units. Easy peezy lemon squeezey process thanks to Trisa.
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October 2023 by Johnnie Moore
EXCELLENT CUSTOMER SERVICE REPRESENTATIVE, NICE STORAGE SPACE. THANK YOU, VERY MUCH !!!
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August 2023 by K E
I made a reservation for Saturday 8/26, paid the fees, but when I arrived my access code was denied. Called the office, called the other local PS offices, and the 1-877 number on their website, got no answer. I left voicemails letting them know what was happening, no response. Even called all those same numbers today Mon 8/28 and no one answered. So, simply put, I never even got into the property to access my storage unit... Finally got some one on chat, which is a tiny logo in the bottom corner of their website, and Keith couldn't care less. Refused to give me any refund. Terrible service at all levels of this company.Any response of feigned concern from Public Storage will be as fake as it is empty.
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August 2023 by Kenya E.
I made a reservation for Saturday 8/26, paid the fees, but when I arrived my access code was denied. Called the office, called the other local PS offices, and the 1-877 number, got no answer. I left voicemails letting them know what was happening, no response. Even called all those same numbers today Mon 8/28 and no one answered. So, simply put, I never even got into the property to access my storage unit... Finally got some one on chat, which is a tiny logo in the bottom corner of their website, and Keith couldn't care less. Terrible service at all levels of this company.
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August 2023 by Joe Vetter
This was my first time using a self-storage service, or Public Storage. I can say without a doubt that this was definitively the worst experience that I have ever had with any company.I made my reservation online and showed up on move-in day to find that the plastic seal on my unit had been cut, and the lock that I was required to buy had been stolen from the unit. Since no employees were on-site and the office was dead bolted, I went to Lowe's to buy a new lock (standard, non-fancy as to not garner attention from would-be thieves).Despite the business hours that you may see on the Public Storage website or google, there has never been a single employee on-site in the 1-2 months that I rented a unit. I have spoken to other renters on-site who have confirmed the same. The office is always dead bolted, with no access. When calling the location's phone number or corporate (which will only redirect you to the property manager), no one will answer and you will be asked to leave a message with a promise of a return call. I have not once received a return call or voicemail after leaving three messages over the course of a month.About one month into my lease I visited the unit to find that the steel plates that locks secure had been cut with bolt cutters and my lock was no where to be found. Thieves had gained access to my unit, crushed boxes, and left dirty shoe prints all over my belongings. Luckily, nothing was stolen as far as I could see. I contacted corporate to discuss the incident to ensure that they were aware of the damage to the sliding steel plate latch and they promised that the property manager would be contacting me in 72 hours. That call never came.After this great experience, I scheduled a move out. Moved everything out of the unit. Wanted to make sure that they were aware of the move-out in addition to my scheduled move out via the website/app. A paper sign on the office window indicated that I should visit two nearby locations. I visited both, and found that the offices were dead bolted with no employees to be found. These offices also had signs redirecting customers to the other locations that I had already visited.It should also be noted that this location has had a broken access gate for weeks, so it's always open and granting access to anyone who wishes to drive around the lot. When driving around the lot you may notice that there are some folks who are living out of these storage units. The property is also adjacent to the train tracks, where you may find tents housing other migratory train-hopping folks. This property is extremely poorly run and there are a handful of threats to your property in this area of town. Stay away. I expected very little from this service and I was so extremely surprised and disappointed at how truly horrible this whole experience was.
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June 2023 by Tim Canon
The service was great kim was very friendly face, patient and kind she helped me find the appropriate unit
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June 2023 by TJizzy
I really appreciate Kim she really helped me, great service and kind words
