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December 2023 by Greek Village Clubhouse
Really Quick, I just want to commend Crystal on going out her way to make sure I was good. My actual storage location was under renovations with no office assistant on duty. I randomly stroll into Crystals location expecting to change my large unit to a smaller one but my location was out of her network with limited computer access to my account. After a little bit of troubleshooting, calling around to other locations in other networks and figuring out how to toggle into the other network, she was able to accept my payment and fix the issue promptly. Employees like her really make a difference in the consumer experience when problems arise, thank you.
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October 2023 by Sylvana Hollis
Charann aka JOE was the bomb diggity‼️ Initially, my experience was HORRIBLE. I completed a reservation at 1pm and noticed I hadn't received the access code to the location About 5pm and I was suppose to move in the same day. I spoke with 3 people and was told they couldn't find my reservation in the system. I went down to the location very agitated and upset, but JOE saved the day AND she stayed past closing time to assist me!! She is the BEST, please keep her around...her customer service and empathy was impeccable. SHE IS PHENOMENAL ??
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October 2023 by Shadon McNeil
Great customer service. Specifically Ms. Kala, who always finds a way to make sure I leave the property feeling completely satisfied and taken care of when I have any issues or concerns regarding billing or otherwise. Speaking to her always gives me a sense of having "read the fine print" in my contract; because she always keeps me informed and aware of intricate details that benefit me concerning my contract.
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October 2023 by New Life Strong
Great personality and friendly! Kala is the best! The experience made my move much more pleasant. Thank you for your kindness and help!
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September 2023 by Kiki Askew
Kala is so down to earth, very helpful and knowledgeable. This was my first time renting a storage unit and she made me feel very comfortable (and she didn’t even know it was my first time doing this)! FYI- the location is ducked off. So drive slow on Reames Rd or you will miss it!
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September 2023 by Jean Cobb
I had the most Exciting Experience at Public Storage this summer at the location on Reames Road, 28216. Kala could not do enough to assist me with my first MOVE IN. Thank you Kala!!!?
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August 2023 by William Rogers
Kala went above and BEYOND to make sure I got everything I needed to set up my rental experience!! She was very thorough and make everything as easy as possible for a quick transition. She was GREAT!!!!
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August 2023 by dana
I had a complicated situation going on with my reservation, but KALA helped me sort it out like a champ! I had to call her back twice and each time she was extremely friendly, polite, informative, and helpful!! 5⭐️⭐️⭐️⭐️⭐️
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August 2023 by JD Mayo
Kala H. was so helpful and professional during the entire rental process. Her customer service is unmatched. Thanks so much!
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July 2023 by Logan Montgomery
Kala was very helpful when I was wondering about the different sizes and prices available/offered on site. I recommend her to anyone who has questions since she can answer/explain those questions expertly and easily!
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July 2023 by Jericho Vanguard
Kala was super patient while on the phone as I tried to figure out the app. Great worker, sound storage. Clean and tidy campus as well. 10/10
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July 2023 by Alex Wolf
Kala was extremely helpful in helping me answer all the questions I had. She made my experience swift and Enjoyable
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June 2023 by Jayron adams
Even on her busy day Ms.Deysi took time to help me out very good customer service ..
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June 2023 by Rebecca White
I loved working with Kala. She was an absolute joy. She walked me through each step of the rental process and even showed me how to do unload the app to make it easier on getting into the building
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June 2023 by Becky White
I called public storage at Huntersville and got Kala on the phone. She told me she was the Reames Rd location but would be more than happy to help me with all my questions. She told me about the differences and sizes and prices and even what was actually available at the other location. Will definitely be going to her when I need help
