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March 2024 by Christopher J. O'Shea V
DATELINE KYIV OBLASTAttention: Thomas Parks, District ManagerIn re: Superior Customer Service Experience - 11 March 2024Tom,Patricia is a first-rate Customer Service Representative. She was knowledgeable, curteous, patient, and understanding. Together we were able to quickly resolve a nettlesome matter tied to my account.My compliments to you and your team.Thank you.V/r - C J O'SheaAn American in Ukraine(2109 - Present)
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February 2024 by Becky White
Kala was very helpful with talking me through how to access my account online
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February 2024 by Alisha Sanders
Jaramani customer service was excellent. His smile lights up the room and I hope he continues to provide wonderful wholesome services at Public Storage
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February 2024 by JA
Moving can be so stressful. I am VERY thankful to have had Jaramani help me make moving easy, would recommend him to anyone I know.
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October 2023 by Monica Lowe
Excellent service
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September 2023 by Non Ya
You have to wait for staff to show up, despite there being posted hours of operation.
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September 2023 by Miss Good
From the moment I first contacted Public Storage to inquire about their services, I was greeted with professionalism and a genuine willingness to help. Ms. Gail went above and beyond to answer all of my questions, explain the rental process, and provide me with valuable information about the different storage unit options available. She is friendly and knowledgeable and made me feel confident in my decision to choose Public Storage. Ms. Gail is a gem and a valuable asset to Public Storage.
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September 2023 by Alvin Blackmon
Chelsea was very helpful today. She took me to see the unit and assisted me with moving in. Gail is always nice as well.
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August 2023 by Nette Russell
I came to your facility in today . I wanted to find out more about your storage and Chelsea Gladney was very helpful and informative. Thank you
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August 2023 by Chizu Nwosu
Property Manager Gail made my move in simple and easy. She was really accommodating when it came to a small issue that arose with my storage lock. Honestly, the entire process, from creating my eRental all the way to actually moving my stuff in the storage unit, was relatively smooth and convenient. Good job all around.
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August 2023 by Zuri Hair Braiding
My unit is locked because of unpaid rent but the payment is made no one is available to unlock the unit. Then I paid $45 late fees. I have to come the next day to access my unit.
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May 2023 by Ja'Shaun Evans
Ms. Cloud provided exceptional customer service on Sunday and truly appreciate her professionalism!! She assisted me when I encountered trouble with an Erental at another location. My mother traveled from another state to assist me with moving out of my dorm, therefore time was of the essence. She helped resolve my problem in a timely manner after a customer service representative transferred me without notice. We were able to able to get moved in and my mother was able to get back on the road to return home. Thank you again Ms. Cloud!!! You’re truly appreciated!!
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March 2023 by Shirley Bogans
Lori was so helpful with assisting with the app. She tried over the phone and was very patient. I had to come in the store. She was great
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March 2023 by Spartan Movers
Lori assisted me today and was very professional and kind. We are a moving company but she has excellent customer service
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March 2023 by Dora Ratliff-Raysor
I spoke with Laurie, and she was simply amazing. She was very knowledgeable, patient and eager to assist. I hope all of your locations are employed with associates such as Laurie.
