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March 2024 by Chris H
Easy online signup process and convenient app for accessing the building. Everything was ready when I arrived so I could go straight to the unit. I later had some questions that Jackie at the front desk was able to quickly help resolve.
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March 2024 by Kim Collins
Booked a unit 2 weeks ago and received an email last week that our unit was ready. I show up to move in today with a moving company. The manager let her friend move in to our unit and he still had his stuff in it. There were no other 10x 15 units available or larger because I had movers already to move in we took a 10x10, which is too small but what do we do?Then she wanted to charge me a transfer fee. Are you kidding me? Oh heck no. Then I called customer service and they recommended we get a 5x5 to make up the difference. She then said it will be $54 a month and $84 for the first month. What?? I have never had such terrible customer service! I do not recommend them.Good luck trying to speak to a manager. She gave me a Toronto Canada number. Then I called the US number to no avail. Good luck if you choose this place.
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February 2024 by John Myers
Had a great experience here. Easy to sign up. Easy access and super helpful. Made a tough situation much easier to deal with. THANKS!
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December 2023 by Calvin Cooley
Jackie The Property Manager Is The Best I Have Encountered In Years That Work For Public Storage. She Has Excellent Customer Service Skills And Is Very Attentive To Her Customers And Compassionate To Their Particular Needs. Thank You Sincerely Jackie For Everything You Do For Us Here At This Public Storage.
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October 2023 by Chad Stepka
Property manager never returns calls. I've had problems ever since I started renting here
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September 2023 by David Foran
$180 per month and this place can’t provide more than a single cart. Literally had to lug heavy totes by hand with my 7yo and 10yo. This is not a single occurrence either. 9 out of every 10 trips to my storage unit there are no carts available. Absolute embarrassment yet rent increases year in and year out.
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September 2023 by Jacqueline B.
Great service! Friendly staff. Goes above and beyond to make the customer happy. Wouldn't store anywhere else.
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August 2023 by Dan Bris
Great experience! The receptionist was kind and helpful.
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July 2023 by Charbae M.
Customer service horrible and receptionist apathetic. Facility appeared to be clean and decent. Security gate requiring access code is ALWAYS open. There goes secure facility. Because of poor customer service and apathetic receptionist, I moved out next day. Would never recommend. Will never return.
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June 2023 by Kerrell D.
Very attentive, Very polite, Nice area love the property manager all around awesome.
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May 2023 by George C.
Extracting money from their customers and customers are their victims. Tried to jack the price up $200 and gave option to move to smaller unit or vacate. Terrible customer service and horrible treatment. Will NEVER do business with them again. Units are terrible. No upkeep. Water gets into the unit and its all a patch job. No one is friendly and downright rude. They dont mind lying to you either. When I ask them to honor what they said, they said they didnt say that. When I told them to pull the recorded conversation, they wont. When I tell them I have the recording of what they said on my security camera, they say thats not legal. They have no honor. Terrible company all the way around.
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May 2023 by Reonetta Clements
The Elevator opened but it would not move when I touched the button to go to the 2nd floor. I had to take all of my boxes out of the elevator and put them back in my car. Also the Elevator and the building was disgustingly dirty. The lobby looked ok. The young Lady was very nice and gave me my money back.
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April 2023 by Maranatha E.
I am yet to gain access to my rental space. I have tried calling for the property manager multiple times. I have left messages and I have also been there in person. Nothing and no one. Can I please get some guidance on what to do? I have paid for a spot and I still am unable to access it. That's not fun.
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March 2023 by Christopher M.
Absolutely terrible. Please trust me when I tell you to avoid this place like the plague. They are rude, not helpful, nonresponsive, dirty and look for every way to grab money from you. This is terrible and I am stunned as there were over PS places that aren't like this one.
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January 2023 by Rebecca Walker
This is absolutely the only place I will go to when I need a storage unit. It’s always clean and smells great when I walk in the front door. Maria is so helpful and always has a smile on her face! 10/10 ?
