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January 2024 by Kim Herrero
I used the facility for a few years. They were always in communication with any changes and updates.Someone somehow got my code to enter the buildling.Lamara (hope I'm spelling her name correctly) contacted me with sincere concern. She informed me and asked whatever I neede them to do. Was absolutely accommodating.I no longer need Life Storage.But, I would return in a heartbeat and know I'm well taken care of.Thank you
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December 2023 by John Read
We moved in to this location 4 years ago so we cannot speak to the current move in process, only what it has been like as a long term renter here… but I’m going to say I’m skeptical about all the 5 star reviews. Keep reading to understand why I feel this way…What we can speak to however is an overall decline in experience, quality of facility care, and security, while at the same time, constantly raising the price, sometimes by extreme amounts (literally buy 4x on one occasion)…In regards to facility care and security, I’m not going to lie, we have seen some less than ideal things here…Once we arrived around 7 or 8pm and found the sliding door had been removed from its hinges and a person was carrying things from inside to and placing them under the overpass across the street…The worst experience however, was more recent, when I stopped by one evening in mid November 2023, and found that the main elevator was not working, and the other elevator smelled overwhelmingly of weed smoke. So when I went to leave I tried the stairs, a decision that I immediately regretted.As best I could tell from the 1.5 second glance I got before closing the door, it appeared that someone had been using the stairwell as a restroom, with the floor covered in multiple deposits of feces and all sorts of bodily fluids. Not kidding, not even a little.Despite the security camera screens that are displayed in the office, it appears that this facility has deplorable security issues and honestly it is probably best to only go during the day. Don’t go alone, and DO NOT USE the stairs.This was only a few weeks ago, and since then we got a card in the mail saying our rent was going up again. Yay.
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December 2023 by Dez Witherspoon
Started off good, now absolute trash. Steps had pee and dog dodo in it, it’s always only one elevator working and they only have two, and the doors open when they want to. The only thing nice is the customer service, and the nice priced units.
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November 2023 by Julia Paul
Great service and experience! The representative at this location found the right space for my storage needs and it took less than 5 minutes to get my unit.
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November 2023 by Brian Mattson
Lamolia, was the most professional, experienced and helpful person I have dealt with in a very long time. Thank you so very much for providing such an excellent experience!!
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October 2023 by Grant Jones
The team at Life Storage 969 E 7th St in Charlotte are fantastic. So helpful and friendly. I know I’m in good hands with them.
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September 2023 by LaMont Cosom
Came in the store. Greeted by these two individuals that knew exactly what they were doing. They gave us an experience, identified our best option, and I walked away feeling secured with my rental. I would absolutely recommend them for your rental
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September 2023 by LaJuan LJ Morris
Jalen was absolutely amazing. He is one of the best employees that you guys have very professional and every time I have some stuff and he’s also very eligible. Please keep more Jaylans on staff. Thank you.
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September 2023 by Neekie Thomas
Jalen and Lamolia showed great customer service… although I was just stopping in shopping prices they were very kind and patient and were very detailed with the rental process if I were going to rent it would definitely be on E 7th street
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August 2023 by Deidra Brown
My initial encounter was absolutely amazing. Ms Katie is something like… SUPER! She found me the best rate and provided useful advise. After conversing with her she showed that she not only an employee with the company, but she actually loves her job and interacting with everyone that she comes across. She very patient, informative, and knowledgeable. The best experience I’ve ever had with a storage facility l. Most of them just want your money and could care less about your experience. The facility was very clean and no odor.
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August 2023 by Denise Ratchford
Everyone we have worked with at Life Storage has been professional and helpful. This is the 2nd time we have rented a unit here. Today I appreciated Katie’s help as we got our new unit today and she went the extra mile to help us.
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July 2023 by Kedra Murray
Liz and Katie were very personable. They explained everything 100% , including hidden fees. Pleasure working with them!
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May 2023 by Sitong Shu
Excellent experience during the 2 months I was storing my belongings here in between moving cities. Katie was exceptional in helping us set up the unit and selecting the best space. Great value and customer service.
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May 2023 by Mia McQuay
The sales representatives Katie, Liz and Keith were amazing. They were professional, kind, helpful and most importantly upfront with every detail. Katie was very thorough and showing me all the sizes I requested and let me know of a unit size I wasn’t aware of. Liz patiently waited with me as I familiarized myself with the lock, because I wasn’t use to that type of lock. The price is excellent, the facility and location are perfect and the staff is what sealed the deal for me.
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May 2023 by Monica Pettiford Chavis
Katie is top notch at the 7th street location. She treats each customer with respect and she is fair. I appreciate her willingness to listen and give honest feedback. She is the only reason I still do business with Life Storage! Thank you for always advocating for the customer!
