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February 2024 by Jim McNutt
Nice store. Love the Heath cookies!
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December 2023 by K Fung
As a Floridian, I am loyal to shopping at Publix even when I'm in NC. However, this store falls short of what I've always expected from a Publix . I always preorder my sub before I start shopping, and time it so it's ready to pickup before I go to the checkout lane. It's never failed at whichever store location I've been to, except this one. The sub wasn't at the pickup area, the order ticket was hanging at the sandwich area waiting to be made. There were 2 people behind the counter. One was chatting with a customer, not sure what other was doing. There were 3 tickets there, no one was interested in making the orders. When they were finished with that one customer, they decided to take a break. Good thing another employee walked in, I was able to get him to start on my order.
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November 2023 by Ian Sullivan
I was not satisfied with my experience, I ordered a fruit platter for my daughter's birthday party, it was ordered in advance with enough notice to make the tray. Well when I went to pick it up the staff couldn't find the order, the deli manager stepped in and confirmed that I placed and payed for the order. After confirmation the manager looked for the order and concluded it was not made or given to the wrong party. He said he would rectify it by making a new one, okay no worries but it took 20 mins to make. From my previous job experience as a produce clerk a different chain I could knock a tray out in a few mins. Well I was late to my kids party and when eating the tray, multiple fruits were rotten and moldy. This reflects poorly on a few parts, one for the lack of preparation for my order, a failure on the produce depts side to ensure produce is fresh, and a failure on the prep side preparing the tray, not taking the care to visually inspect the food as it was transferred. I am marking 2 stars instead of 1 because some rectification to the order, but I can not rate any higher due to the rotten food.
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November 2023 by Queen Sheba
I've had issues with this store multiple times. It's always with the terrible meat department! I was waiting at the meat window for assistance With a ribeye steak that was out for 5 minutes. No one came so I went to the meat Counter and asked the guy to see if he could help me. He was rude, didn't speak or address me at all but stated that they have to help me over there and just wait til someone comes. I waited another 5 minutes back at the window, The manager came out of the freezer and asked me how he could help. I Explained what happened and All he said Was ok. This is the representation of Publix and it's sad that they treat customers this way. After I continued to show how upset I was and not wasted 10 min he then said well I'll talk to him. No empathy apology and I know nothing will be done. He went on to get together what I needed which took 10 minutes so now 20min altogether waiting just to receive terrible customer service!!!
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October 2023 by Rachel Lee
The deli is very slow with online orders...be prepared to wait a while. Our order was supposed to be ready at 6:10pm and they didn't even start making it until 6:17. And this happens frequently. The food is great but just give yourself plenty of time between ordering and picking it up.
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October 2023 by Sergei Petrov
Do not work here! They only give you part time hours. Worked here thru the spring of 2023. Expected to always be on your feet, they do not provide you any sort of break besides a mandated lunch break. New manager Kesha was so annoying and distasteful that she was the main reason I left and never returned. This place is a revolving door, low pay, managers brainwashing you into thinking this is a place of opportunity. Washed bathrooms and checked out customers for 6 hours a day, this sucked.
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October 2023 by Tetonya Lewis Charles
Always a great & enjoyable place to grocery shop. Love all their fresh-fruit bowls & packaging, especially the pineapple & strawberries ‼️??????Let's not leave out the freshly made subs‼️ I could go on.Yes, they cost more than the average store, but they're not average, so I don't mind paying for quality & value when I really want it‼️ And Publix is where it's at‼️?
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September 2023 by Myo Z Oo
Nice and clean store. Recommend you guys a to go check out here . Here some fresh sushi.
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September 2023 by AnnMarie StClair
Always clean. Staff is friendly. Just need to step it up on the hot bar. The chicken strips have been dry, and the veggies are either over cooked or over salted. Otherwise, great store!
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September 2023 by Moon Beans
Very expensive items. The cashier's are unfriendly and seem like they don't want to do their job. Customer service workers are my mostly kind and friendly with exception of a few. Store is clean mostly but sometimes can smell fishy and I have purchased bad seafood here so I don't trust it anymore and better prices + higher quality can be found close by. If you have the time and ability to do so go somewhere else
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August 2023 by Darleane Loyd
I came in from out of town to spend the weekend in Charlotte and needed some groceries for my meals for the weekend. The meat department was especially helpful. A butcher named Jeffrey but says everyone calls him Buck was so nice and accommodating. Then the bag person, he was African American and his first name started with a "J" went above and beyond to help me with my groceries and loaded my car ( I'm elderly and have bad knees) this is the only grocery store I will shop in when I'm in Charlotte. Amazing store, selection, clean and wonderful staff. Remarkable and memorable experience
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August 2023 by Jenifer Puga
ZERO STARS IF I COULD, THIS IS THE SECOND TIME WE BUY MINI GUAVA PASTRIES WITH MOLD ON THEM AND NOT ONLY THAT BUT ONCE YOU OPEN THE PACKAGE THEY LOOK YELLOW AND OLD, COMING FROM MIAMI KNOWING HOW THIS ARE SUPPOSED TO LOOK, NOW IMAGINE ANY OTHER KIND OF FOOS AT THIS PLACE. UNACCEPTABLE!!! ... HOW ARE THEY BEING ALLOWED TO SELL THIS??
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August 2023 by Rhonda Moore
Employees were friendly and helpful. I'm always greeted with a smile when I walk in. The shelves are always stocked well. If you don't see an item, ask customer service. They will do all they can to find the item.
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July 2023 by D'Asia Thompson
I usually don’t leave reviews, but this situation was so unprofessional and outrageous to the point where I had to.My partner usually shops for me on days that I don’t work, and today, I decided to provide my partner with the card for the groceries and he went out to the store today. The card wouldn’t register, so he was taken to customer service. The store manager refused to scan the card because my name was on the card, so he paid for some of the groceries with his own money. The store manager and the regional manager accused him of theft due to him having possession of the card, refused to speak to me while I was on FaceTime, the cardholder, and told him that I had to come down to the Publix before 3 p.m. with a photo ID and verification that the card was mine and if I didn’t, they would throw all the groceries away. I was working at the time and it was 2:30 p.m., so this was nearly impossible to do. During the interaction, they were being incredibly hostile.To avoid further confrontation, my partner left with only the groceries he paid for and was almost physically stopped from leaving the store, although he had his receipt in hand. My fiancé has never stolen anything in his entire life, and was calm and polite throughout the entire situation. I witnessed the whole interaction on FaceTime. The entire situation not only made me uncomfortable, but my partner uncomfortable as well, as we have NEVER encountered or experience anything like this before. It is absolutely disgusting that employees feel comfortable treating customers in such an unprofessional and unpleasant way. We went to a different Publix location and the experience was entirely different.
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June 2023 by lesly mato
For me it is one of the best Publix, the managers are friendly and help you in whatever way they can and more! There is one cashier in particular who is super friendly. He is an older gentleman, I think his name is Herber. He is super friendly. He is the same one who sometimes distributes food samples.